Ratings based on 569 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Dec 2023
Only stayed one night, nice hotel very comfy bed slept well. Would have been nice if they had fresh milk in the rooms.
Comment from Hotel Management
1 Jan 2024 by Front Office Department, Hotel Management
Dear Harpriet,thank you for your nice feedback about our Starhotels Cristallo Palace. We really appreciate your comment as it helps us grow and better our service.In the hopes of having you again as our guest, we send ourBest Regards,
by A verified traveler
Posted 4 Oct 2023 on Hotels
Comment from Hotel Management
15 Oct 2023 by Front office Dept., Hotel Management
Dear Mr. David Thank you very much for taking time to share with us your feedback! We hope to welcome you back in the near future and we take the opportunity to send you our best regards.
by A verified traveler
Posted 24 Aug 2023 on Hotels
Comment from Hotel Management
25 Aug 2023 by the Reception, Hotel Management
Dear Mr. Thank you so much for your feedback of Starhotels Cristallo Palace!We are happy that everything was good for you.Hoping to welcome you back very soon we take the opportunity to send you our Best Regards,MarcoFront Desk
by A verified traveler
Posted 7 Jul 2023 on Hotels
Comment from Hotel Management
12 Aug 2023 by Staff, Hotel Management
Dear M Damian,We where very pleased to hear you had a wonderful stay, waiting to welcome you back againBest Regards
by A verified traveler
Posted 27 Jun 2023
Comment from Hotel Management
12 Aug 2023 by Staff, Hotel Management
Dear Mr ,We were very pleased to hear you had a wonderful stay. We hope to get you back soon.Best Regards
by A verified traveler
Posted 25 Jun 2023 on Orbitz
Comment from Hotel Management
12 Aug 2023 by Staff, Hotel Management
Dear Mr. Gheorghe, thank you so much for the nice review of our Starhotels Cristallo Palace. We are glad that you enjoyed your stay and hope to welcome you back again.Best regards
by A verified traveler
Posted 24 Jun 2023 on Hotels
Comment from Hotel Management
3 Jul 2023 by Staff, Hotel Management
We are happy that you had a pleasant stay. Thank you for your opinion that for us is important. We hope to see you again. Best regards.
by A verified traveler
Posted 5 Jun 2023
staff was helpful and friendly
Comment from Hotel Management
11 Jun 2023 by claudia, Hotel Management
Dear Mrs Patricia,Thank you so much for your feedback of Starhotels Cristallo Palace!We are happy that everything was good for you, your comment is very important for us to improve our service and do always the best for our guests.Hoping to welcome you back very soon we take the opportunity to send you our Best Regards,Front office Dept.
by A verified traveler
Good location
Posted 18 Apr 2023 on HotelsNice hotel for a quick stopover and an easy walk to the train station.
Comment from Hotel Management
11 Jun 2023 by Claudia, Hotel Management
Dear Guest,Thank you so much for your feedback of Starhotels Cristallo Palace!We are happy that everything was good for you, your comment is very important for us to improve our service and do always the best for our guests.Hoping to welcome you back very soon we take the opportunity to send you our Best Regards,Front office Dept
by A verified traveler
Business Trip to Bergamo
Posted 14 Nov 2022 on HotelsThe hotel is a bit far from main station, approx. 15-20 min walk (more than 1 km). If you have to use very often the train then you must book some other hotel as taxi is a bit too much expensive here. If you wish to see orio center then hotel near to airport is recommended
Comment from Hotel Management
14 Nov 2022 by cs, Hotel Management
Good evening Mr Zahid,first of all thank you for feedback and for time you spent in your review. We are glad you appreciate our location and we hope to see you soon.best regardsThe Mangment
