Ratings based on 646 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2023
hi the property is in a great location however the room was cold most of the time we had a few issues with the heating in the room and had to keep it on all day for the room to stay warm on a night time the ceilings are very high and the heat fan is it at the top of the ceiling so its very hard to keep the rooms warm, i booked a session in the spa and there was some confusion over the time so i only had 1hr not my full 1 and a half i explained this to the staff but they offered no refund, apart from the heat in the room and the mix up with the spar the hotel was ok, the breakfast was advertised as having an english option but we never got it or offered to us this was a bit missleading.apart from the above great location thou. thank you.
Comment from Hotel Management
9 Dec 2023 by Silvia, Hotel Management
Dear Mr. Robert,thanks for your review. Sorry about the issues you had, we hope to welcome you again for a better stay.
by A verified traveler
Posted 1 Nov 2023 on Hotels
Comment from Hotel Management
9 Dec 2023 by Silvia, Hotel Management
Thank you and see you soon
by A verified traveler
Posted 13 Oct 2023 on Hotels
Comment from Hotel Management
9 Dec 2023 by Silvia, Hotel Management
Thank you and while waiting to welcome you again we send you our best regards
by A verified traveler
Posted 1 Oct 2023 on Hotels
by A verified traveler
Great location but expensive, unavailable spa.
Posted 23 Sep 2023 on HotelsLocation is this hotel's greatest quality, it's based in the centre of lower Bergamo which makes it very convenient. It's advertised as a wellness hotel but no where in the booking process did it mention that the spa has to be booked in 1.5 hour slots and costs €45 a time. When I arrived it was already fully booked. The receptionist was unhelpful and likened it to using the restaurant, saying that you have to pay for food. I tried to explain that a spa hotel charging for the hotel was a completely different matter. The room was comfortable, if a little dated. They were cleaned well and there was a large selection of toiletries. The shower leaked as the door didn't closed properly and the fridge made a noise all night which made it hard to sleep. I was offered a welcome drink, which was a nice touch, and it included snacks.
by A verified traveler
Posted 11 Sep 2023 on Hotels
Comment from Hotel Management
9 Dec 2023 by Silvia, Hotel Management
Thank you and see you soon
by A verified traveler
Posted 31 May 2023
Better in pictures. The bed is like sleeping on a piece of wood and the pillows are paper thin. Can’t use spa facility without advance reservation and 45 euro.
by A verified traveler
Breakfast
Posted 29 May 2023 on HotelsNice bed! Soft and good pillows. Friendly staff and great breakfast.
by A verified traveler
Posted 15 May 2023 on Hotels
by A verified traveler
Posted 26 Apr 2023
Simply the best - the property is fantastic, the location is perfect, the staff were very friendly and helpful. A must stay!
