Ratings based on 355 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
Good value.
Comment from Hotel Management
16 Jun 2024 by Guest Services, Hotel Management
Dear Patricia;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
by A verified traveler
Posted 10 Jun 2024
Stand outs were the friendliness of the staff, the bed, the shower and the nicely stocked coffee/tea area. There was also a lovely outdoor seating area near the lobby that was nice.
The negatives were that our tv did not work (although they did offer to move us) and some of the furnishing although modern were not of commercial quality.
Comment from Hotel Management
10 Jun 2024 by Guest Services, Hotel Management
Dear William;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoOn behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!
by A verified traveler
Posted 8 Jun 2024
Comment from Hotel Management
10 Jun 2024 by Guest Services, Hotel Management
Mayra;Thank you for your feedback regarding your recent stay at Catrina Hotel San Mateo.Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
by A verified traveler from San mateo
Posted 5 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Guest Services, Hotel Management
Dear Aleksandr;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
by A verified traveler
Posted 29 May 2024
Not a good fit for a solo female traveler. No on-site staff. Overall creepy.
Comment from Hotel Management
30 May 2024 by Guest Services, Hotel Management
Dear Anatoly;Thank you for your feedback regarding your recent stay at Catrina Hotel San MateoOn behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!
by A verified traveler
Posted 28 May 2024
Soundproofing is bad, easy to hear the talking from next door
Comment from Hotel Management
30 May 2024 by Guest Services, Hotel Management
Dear Chao-Lin;Thank you for your feedback regarding your recent stay at Catrina Hotel San MateoOn behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
13 Jun 2024 by Guest Services, Hotel Management
Dear Alex;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoOn behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Travel safely!
by A verified traveler
Posted 22 May 2024
The property is conveniently located. It’s a bit noisy being so close to the road. The shades are broken so it let some of the light in at night. Overall not a bad place to stay.
Comment from Hotel Management
26 May 2024 by Guest Services, Hotel Management
Dear Gabriel;Thank you for your feedback regarding your recent stay at The Catrina Hotel San Mateo.On behalf of our entire team, I apologize for not exceeding your expectations. Your satisfaction is important to us, and we will use your feedback to implement improvements and ensure we offer a better experience for guests in the future. Safe travels
by A verified traveler
Posted 21 May 2024
Comment from Hotel Management
10 Jun 2024 by Guest Services, Hotel Management
Dear Siva;Silvester;Thank you for your feedback regarding your recent stay at Catrina Hotel San Mateo.Your business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
by A verified traveler
Posted 20 May 2024
The airport and street noise was so loud
Comment from Hotel Management
22 May 2024 by Guest Services, Hotel Management
Dear Grace;Thank you for your feedback regarding your recent stay at The Catrina Hotel San MateoYour business is significant to us, and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We appreciate your loyalty; Safe Travels!
