Ratings based on 335 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Easy to get to from the interstate. A lot of eating places around the area. Very nice place to stay.
Comment from Hotel Management
2 Jun 2024 by Olivia RediResponse Specialist , Hotel Management
Hello Brian, Thank you for telling us about your stay at the Red Roof Inn Berea. I am glad you found our location to be convenient and the other kind remarks highlighted. At Red Roof, we hope to continue to provide great experiences for you. Thank you again for sharing your experience, we look forward to your next stay at Red Roof. Sincerely,OliviaRed Roof Management RediResponse Specialist
by A verified traveler from Cookeville
Posted 18 Apr 2024
Older motel remodeled and remodeled well. Rooms were extremely clean. We checked in after midnight and the night clerk was very friendly. It’s a no frills place but is perfectly acceptable as a place to lay your head for a few hours.
Comment from Hotel Management
18 Apr 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Jeremy,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN BEREA. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendly staff, newly modeled property and the cleanliness of the room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 28 Mar 2024
Easy In-N-Out stop for a long road trip
Comment from Hotel Management
29 Mar 2024 by Latunde RediResponse Specialist, Hotel Management
Dear Breanna,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN BEREA. I'm so glad we earned your 4/5 score. At Red Roof we are happy to know that you found us to be an easy In-N-Out stop for a long road trip. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Mar 2024
Check in was easy. Receptionist was very friendly
Comment from Hotel Management
23 Mar 2024 by Recordo, Rediresponse Specialist, Hotel Management
Hey Justin,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn Berea. It's thrilling to read of how pleased you were with the easy check-in and friendly service our staff extended. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Red Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
by A verified traveler
Posted 29 Dec 2023
The heater wasn't working, but we didn't say anything. Maybe next time the hotel could check before
Comment from Hotel Management
1 Jan 2024 by Chirell RediResponse Specialist, Hotel Management
Dear Diana,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Berea. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the heater not working. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChirellRediResponse Specialist
by A verified traveler
Posted 11 Dec 2023
I recommend staying here
Comment from Hotel Management
12 Dec 2023 by Oshane RediResponse Specialist , Hotel Management
Dear Carisa, Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN BEREA. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management
by A verified traveler
Posted 27 Nov 2023
Comment from Hotel Management
29 Nov 2023 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Justin, We at the RED ROOF INN BEREA appreciate your scoring of 3/5 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 23 Nov 2023 on Hotels
Comment from Hotel Management
23 Nov 2023 by Tianna RediResponse Specialist, Hotel Management
Hello Diane,Thank you for taking a moment to complete our survey. Myself and the staff at the Red Roof Inn Berea appreciate your 8/10 score following your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,Tianna Red Roof Management RediResponse Specialist
by A verified traveler
Probably won’t stay again
Posted 22 Nov 2023 on HotelsI can say that the room was clean and comfortable, front desk staff was friendly. However…there are various things bringing this property down. 1st, I witnessed two people come through a tree line and over to the closed Mexican restaurant next door and do business (drugs I’m sure) behind the restaurant. It’s right within view of the pet walking area so it was easy to notice. 2nd, this is practically an apartment complex. Over half the property is long term rentals. 90% of them leave their dirty shoes and socks outside their rooms. I understand why but it looks trashy. At night, expect four or five of them meandering around, having phone calls right outside your room, etc. just like the previous review, loud diesel truck starts up at 6:30am. Why they don’t have him park somewhere else is a mystery. 3rd, there’s also an old rv out front with someone living in it. I guess if you can get past those things and don’t care it’s a good value and it was clean. I was actually startled twice while there and woken up by the loud trucks as well as previous reviews.
Comment from Hotel Management
23 Nov 2023 by Tianna RediResponse Specialist, Hotel Management
Dear Carla, We are sorry to hear your recent experience at the Red Roof Inn Berea did not meet your expectations. However, it's good to read that you were pleased with the cleanliness of the room and the hospitality of our staff. We are utterly disappointed to see that you encountered these distasteful situations you mentioned. I will certainly bring this to the management’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Tianna Red Roof Management RediResponse Specialist
by A verified traveler
Posted 5 Nov 2023
Comment from Hotel Management
28 Nov 2023 by Kerry-Lee RediResponse Specialist, Hotel Management
Hello Angie, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the Red Roof Inn Berea. It’s great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
