Ratings based on 237 Verified Reviews

4.1 out of 5
82% of guests recommend
4.1 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 9 Jan 2024
4 out of 5
by A verified traveler

Posted 15 Oct 2023
Nice Location near the two malls and the ocean. The hotel staff tries hard to keep the aging, cool hotel going. Enjoyed the Onsen on the roof three days in a row and chilled in the Relax Room.
5 out of 5
by A verified traveler

Posted 25 Sep 2023
This hotel is in a very convenient area near a bus stop. Good shopping and restaurants are nearby. The staff members are very friendly. Breakfast, Onsen on the roof, and the cool Relax Room are all great. We slept well here and will definitely come again.
4 out of 5
by A verified traveler

Posted 1 Jun 2023
Bathroom was a bit small.
4 out of 5
by A verified traveler from Honolulu

Posted 26 May 2023
Only thing I didn’t care for was the small bathroom and shower curtain needs to be changed. Staff was wonderful and room was spacious. Breakfast very good.
5 out of 5
by A verified traveler

Amazing customer service!

Posted 5 May 2023 on Hotels
This is a great place to stay! The service here is amazing and they are very customer oriented. I accidentally left an AirPod and they found it and shipped it back with a nice hand written note. They also have a great lounge on the 10th floor with a nice view and a record player.
5 out of 5
by A verified traveler

Excellent place to stay

Posted 19 Sep 2022 on Hotels
Very nice older hotel with a very helpful and friendly staff.
5 out of 5
by A verified traveler

Posted 21 Feb 2020
Great location. Nice staff. Great breakfast. Lovely Onsens and sitting area.
4 out of 5
by A verified traveler

Old style but roomy and great location

Posted 4 Dec 2019 on Hotels
Not a busy time of the season so very quite overall. Top floor sauna was great and rest area on 10th floor also was very cute. you can listen to music from old style turn table but music was "Frozen" which was surprised. Famous Toriten restaurant was right in front of back door . And great view from almost all of higher floors.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 27 Oct 2019 on Hotels
Back to Hotel Details Showing Reviews 1 - 10 of 237 Next