Ratings based on 136 Verified Reviews
4.6 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Jan 2024
We had such an amazing stay at Bettei Haruki! The girl who served us was so attentive and showed us such warm welcome. Kaiseki meal was unforgettably delicious and the room was so comfortable. I will definitely recommend anyone to stay here!
by A verified traveler
Posted 10 Dec 2023 on Hotels
Overall is nice, big room, clean, comfortable, convenient location, helpful staff.
Food are not expected.
I send email dinner for two, but we get charged 3.
We heard water in fridge are free, finally get charged
by A verified traveler
Great place to stay and relax
Posted 21 Nov 2023 on HotelsYuki-San was great in helping and explaining, always with a smile. Great host and great experience overall. Free drinks in the fridge and Nespresso coffee much appreciated. Dinner and breakfast exquisitely served and very delicious.
by A verified traveler
Posted 20 Sep 2023
This hotel is overall good, but there is no shuttle service, therefore a taxi would be needed. There are not many stores nearby, but hotel staff are very nice and very patient with guests requests. The only one thing we think this hotel can improve is that the hotel is kind old. Need renovation if it can be done.
by A verified traveler
Posted 8 Mar 2023
by A verified traveler
Posted 23 Apr 2019 on Orbitz
Great service, great food, and great family onsen.
by A verified traveler
Cozy stay
Posted 7 Nov 2018 on HotelsThe service was wonderful. Very personal. The room was well equipped. Food was great.
by A verified traveler from Hk
Posted 10 Oct 2018
by A verified traveler
Best Ryokan in Beppu
Posted 20 Sep 2018 on HotelsAmazing Ryokan with private onsen, very cozi and the kaiseki meal was delicious, very attentive staff and the place has a calm, relaxing environment. Location is great and close ( 10 min walk) to major tourist attractions in the city
by A verified traveler
Beautiful Hot Water River Walk Alongside Onsen
Posted 5 Jun 2018 on HotelsRoom 3.0, Onsen 2.75, Oyu 3.9, Scene 4.0, Food Excellent 4.75 Best For Locals & Romantic Rendezvous. Not ideal as a long distance travel destination as was our case.
5.00 Fabulous Harukigawa River Walk (Of naturally flowing Oyu = hot springs water) next to Ryokan. Guests almost always in room for all activities ...no public areas of note within Ryokan.
