Ratings based on 163 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Great
Comment from Hotel Management
10 May 2024 by SM, Hotel Management
Dear Mr. Mohan,Greetings from Taj Bentota Resort & Spa At the onset I would like to thank you for being a valued patron and delighted to know that you had a happy and comfortable stay with us. I will share your feedback with our team and I am sure that this feedback will serve as an encouragement to all of our associates Once again we thank you for sharing your valuable feedback and look forward to welcome you back soon Warm regards, Sibi Mathew General Manager
by A verified traveler
Posted 14 Apr 2024
Below average, not sure how is this a 5 star hotel. Very limited dining options, one restaurant serving only Indian food. Also avoid paying extra for the sea view room as you cannot see the sea at all, will attach a photo of the view.
Comment from Hotel Management
22 Apr 2024 by SM, Hotel Management
Dear Mr. Ahmed, Greetings from Taj Bentota Resort & Spa! At the outset I would like to thank you for being a valued patron It is the feedback from our esteemed and valued guests which allows us to enhance further and refine our processes to achieve customer delight. I thank you once again for sharing your valuable thoughts and do hope to welcome you back soon Warm Regards Sibi Mathew General Manager
by A verified traveler
Posted 14 Apr 2024
Beautiful location. Our room was large with a lovely terrace overlooking the ocean. Staff were kind and welcoming. Restaurants and bar were great. Breakfast was excellent. Pool area is very good and beach beautiful.
Comment from Hotel Management
22 Apr 2024 by SM, Hotel Management
Dear GuestGreetings from Taj Bentota Resort & Spa, Sri Lanka!Thank you for your review.We look forward to welcome you back soonSibi MathewGeneral Manager
by A verified traveler
Posted 25 Mar 2024
Good hotel, pricey wine
Comment from Hotel Management
3 Apr 2024 by SM, Hotel Management
Dear GuestGreetings from Taj Bentota Resort & Spa, Sri Lanka!Thank you for your review.We look forward to welcome you back soonSibi MathewGeneral Manager
by A verified traveler
Posted 23 Dec 2023
by A verified traveler
Posted 29 Apr 2023 on Hotels
Comment from Hotel Management
2 May 2023 by SK, Hotel Management
Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Samir KhannaGeneral Manager Taj Bentota Resort & Spa, Sri Lanka
by A verified traveler
Posted 20 Apr 2023
Good location, right on the beach, the hotel feels old, the rooms are dated, not to a modern 5 star standard, but all made up due to the kitchen staff, especially Piyush the executive chef and Dalip, who took very extra care of us and made our stay special . Would definitely recommend it for the service. They made special vegan food for us, 5 stars to them.
Comment from Hotel Management
21 Apr 2023 by SK, Hotel Management
Dear Guest,Thank you for sharing your experience.We are pleased to learn that you enjoyed your stay with us.On behalf of all my colleagues at Taj Bentota Resort & Spa, Sri Lanka, it was an absolute honor to have you, and we are all looking forward to your next visit with us.Best wishes,Samir KhannaGeneral ManagerTaj Bentota Resort & Spa, Sri Lanka
by A verified traveler
Posted 18 Apr 2023 on Hotels
Comment from Hotel Management
21 Apr 2023 by SK, Hotel Management
Dear Guest, Thank you for taking the time to give us this survey. We are glad to know you were pleased with the hotel overall. We hope to welcome you back soon at Taj Bentota Resort & Spa, Sri Lanka.Best wishes from all of us. Samir KhannaGeneral Manager Taj Bentota Resort & Spa, Sri Lanka
by A verified traveler from London
Posted 21 Sep 2022
We got to the hotel late and we were given a room with a broken balcony door. The person who took us to the room had to struggle to open the balcony door for us therefore I asked was it broken and he said no it’s not and left the door open. I went to have a shower and my husband went to the balcony and the door got shut by the wind and he could not open the balcony door from outside to get back to the room even though it was not locked!!! He was knocking the door from the outside until I came out from the shower because I did not hear the knocking noise… It was round midnight that time therefore we went to bed because we were very tired from the travel that day and when we were leaving, made a complaint and asked the manager to fix the door lock as well as knowingly providing a room that was marked for repair was NOT GOOD and he agreed to investigate but not sure what he’s done up to now because we had no contact from the hotel up to now… I would have been worse if my husband was alone because he has stay until next morning for someone to notice he’s stuck in the balcony…
Food and location were OK but nothing special. We weren’t treated VIP and in truth we were treated worse than a normal customer.
Compared to Taj Samudra in Colombo, Sri Lanka I don't think I would give 2 out of 10 for this hotel
Comment from Hotel Management
23 Sep 2022 by SM, Hotel Management
Dear Guest, Thank you for your review. We have shared your concerns with our colleagues and our endeavours are to bring continuous efforts in improving our services. Best wishes from all of us. Samir Khanna General Manager
by A verified traveler
Posted 7 Aug 2022 on Hotels
Comment from Hotel Management
10 Aug 2022 by SK, Hotel Management
Dear Guest,
Thank you for staying with us.
We acknowledge your concerns shared in our feedback survey.
Our endeavours are to take measures to have satisfied guests.
Samir Khanna
General Manager
Taj Bentota Resort & Spa, Sri Lanka
