Ratings based on 754 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
This facility is terrible! Bugs in window sill, on floors, tables, countertops. Sticky dirty floors, tables, and counters. Dried food on tables and refrigerator. Room and whole facility stinks like rotten fish or bad eggrolls. Young hispanic men loitering in hallways all day and night making noise and whispering and laughing anytime I walked by. I felt very unsafe here. Due to this I cut my stay short by 1 day. Gave management 24 hour notice and they are refusing to reimburse me. I have filed a formal complaint with both Red Roof Inn Corporate and Expedia.
WARNING DO NOT STAY HERE!!!!
Comment from Hotel Management
29 May 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Candace,I appreciate you sharing your feedback following your stay at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. Whist we are happy that the location was convenient for you, I was saddened to read that your stay fell short of your expectations due to the insects you reported, unclean floors, loud noise encounter and the other issue mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Management have been made aware of your concerns in an effort to have them addressed.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, have a great day.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 26 May 2024
Next to a kennel with barking dogs! Very sketchy looking people around! The manager would not come out of the office, hiding where no one could see her. 5 other people were in line to handle issues with her!! Don’t stay here! Water streaming in from the rain! Cigarette burns on the counter! They charged me for 2 rooms instead of 1!
Comment from Hotel Management
29 May 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Sara,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the loud noise from animal barking, unsatisfactory service and being charged extra. We strive to provide exceptional service to all of our guests and regret that we fell short of your expectations. For detailed information in regards to the charges seen, please contact the front desk directly. We value your feedback and will use it to improve our service for future guests. Thank you again for posting your review. I do hope that you will visit any of our other brand locations in the future. Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 26 May 2024
Cheap room but…….the smell in the hotel was weird and was awaken by the barking doggie daycare at 7am.
Comment from Hotel Management
27 May 2024 by Dannielle Rediresponse Specialist, Hotel Management
Dear Shayla,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the foul odor and the noise that came from animals barking. I do thank you for bringing this matter to our attention and I assure you that this is not the standard that we hold our property to. We value your feedback and will use it to improve our service for future guests.Thank you again for posting your review. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 23 May 2024
Comment from Hotel Management
25 May 2024 by LaTunde RediResponse Specialist, Hotel Management
Hello Omid, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES BENTONVILLE and we received your 2/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 16 May 2024
It was loud all night during our stay. There was a used bottle of lotion in the window of our room. There was a wet floor sign with a towel over something that had been spilled on the floor of the hallway that was still there the next day when we left. Room never got cold despite changing the settings.
Comment from Hotel Management
17 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Tyler. The staff and I at the HomeTowne Studios & Suites by Red Roof Bentonville appreciate your 3/5 score following your stay. However, you stated that the noise disturbance, the towel on the floor and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guest, so your comments have been shared with management in an effort to address your concerns.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 12 May 2024
No staff was present to check us in. We got charged for a room we didn’t even get to use. We had to sleep in the car. I will never use this website again because your customer service team was not helpful. Zero stars all around.
Comment from Hotel Management
13 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Alexandra,Thank you for your review following your stay at HomeTowne Studios & Suites by Red Roof Bentonville. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that there was no staff available to check you in, which saddens us. Front desk closes at 11:00pm. Should you be checking in after that time, please contact us prior to be best assisted.Nevertheless, guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler from Nellis AFB
Posted 12 May 2024
Comment from Hotel Management
3 Jun 2024 by Dannielle Rediresponse Specialist, Hotel Management
Hello Wilson, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS & SUITES BENTONVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management Rediresponse Specialist
by A verified traveler
Posted 11 May 2024
Dirty , smelly,
Comment from Hotel Management
13 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Jerry,Thank you for your review following your stay at HomeTowne Studios & Suites by Red Roof Bentonville. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the uncleanliness and the smell described hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Apr 2024
Police were at the property when we checked in. No staff were available to check us in - had to ring a bell and we were treated like we were inconveniencing the front desk upon check-in. Hallways were filled with dirt, and there were loud dogs right outside the window with an owner that seemed to be mistreating them. We were rudely awakened about checking out prior to checkout time. Overall, the area around the establishment was super convenient and near everything, but this seemed to have been a blemish on an otherwise great part of town to stay in.
Comment from Hotel Management
28 Apr 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Nick, We are sorry to hear your recent experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE did not meet your expectations. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
14 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, John. The staff and I at the HomeTowne Studios & Suites by Red Roof Bentonville appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
