Ratings based on 747 Verified Reviews
3.1 Room cleanliness
3.5 Service & staff
3.1 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 May 2024
No staff was present to check us in. We got charged for a room we didn’t even get to use. We had to sleep in the car. I will never use this website again because your customer service team was not helpful. Zero stars all around.
Comment from Hotel Management
13 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Alexandra,Thank you for your review following your stay at HomeTowne Studios & Suites by Red Roof Bentonville. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that there was no staff available to check you in, which saddens us. Front desk closes at 11:00pm. Should you be checking in after that time, please contact us prior to be best assisted.Nevertheless, guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 11 May 2024
Dirty , smelly,
Comment from Hotel Management
13 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Jerry,Thank you for your review following your stay at HomeTowne Studios & Suites by Red Roof Bentonville. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the uncleanliness and the smell described hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 28 Apr 2024
Police were at the property when we checked in. No staff were available to check us in - had to ring a bell and we were treated like we were inconveniencing the front desk upon check-in. Hallways were filled with dirt, and there were loud dogs right outside the window with an owner that seemed to be mistreating them. We were rudely awakened about checking out prior to checkout time. Overall, the area around the establishment was super convenient and near everything, but this seemed to have been a blemish on an otherwise great part of town to stay in.
Comment from Hotel Management
28 Apr 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Nick, We are sorry to hear your recent experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE did not meet your expectations. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 23 Apr 2024
Comment from Hotel Management
14 May 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, John. The staff and I at the HomeTowne Studios & Suites by Red Roof Bentonville appreciate your 5/5 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 16 Apr 2024
Comment from Hotel Management
18 Apr 2024 by Carla RediResponse Specialist, Hotel Management
Dear Anahi,Thanks for sharing this perfect rating. Our goal at the HomeTowne Studios & Suites Bentonville is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, prompting your 5/5. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. We appreciate your business and we hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area. Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler from Pittsburg
Posted 15 Apr 2024
There was loud music playing on our floor. That was corrected but the room above us moved furniture and banged on the floor for 2 hours.
The location was convenient to food and shopping and the evening front desk staff was very helpful and courteous.
Comment from Hotel Management
18 Apr 2024 by Carla RediResponse Specialist, Hotel Management
Dear Michelle,Thank you for taking the time to tell us about your experience at the HomeTowne Studios & Suites Bentonville. We're sorry to hear about the inconvenience caused by the noise from the room above yours as they were moving furniture's and banging on the floor for 2 hours. Nevertheless, I am glad to read that you were pleased with the convenience of our location to food and shopping as well as how courteous and helpful our staff at the front desk were. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
18 Apr 2024 by Carla RediResponse Specialist, Hotel Management
Hello Kayla, Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios & Suites Bentonville and I thank you for your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Mar 2024
Overall property okay. a lot of uncared for land around the property, that has trash and junk and undesirables hanging around.
Comment from Hotel Management
21 Mar 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Jonathan, Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS & SUITES BENTONVILLE. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the upkeep of the surrounding of the property. Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 28 Jan 2024
It was just right for my short stay
Comment from Hotel Management
30 Jan 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Dorothee. The staff and I at the HomeTowne Studios & Suites by Red Roof Bentonville appreciate your 4/5 score following your stay. I am happy that you found our hotel to be just right for you. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Red Roof Management
by A verified traveler
Posted 26 Jan 2024 on Hotels
Comment from Hotel Management
27 Jan 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Kelvin, Thank you for taking a moment to complete our survey at the HomeTowne Studios & Suites by Red Roof Bentonville. I was disheartened to see your stay resulted in a 2/10 score. Please accept our sincerest apologies. In the future, please consider adding comments to your survey to let us know what happened during your stay and where we can improve. Your feedback is critical as Red Roof strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
