Bentley Pauncefoot Hotels

"Breakfast was of a high standard and plenty of choice. "

"Well located and recommended for nights out "

"It was just what was required, close enough to the centre and reasonably priced."

"Charged when booked through 3rd party. Thankfully Hotels.com sorted it out."

"I am going to leave an honest as possible review. Firstly, the staff at the hotel were friendly, and welcoming - especially the front of house. They welcomed me and my two kids with warmth and friendliness. They also did their absolute best to give us a high floor (as I wanted to impress the kids). The room itself was nice, with great views. However, for the price of this hotel, there are a few niggly complaints. 1. The AirCon didn't work. The lowest temperature they allow is 19 c. That's for sustainability, I understand, but it's useless when it doesn't work. The glass fronted building also allows a great deal of heat in, which can only be countered by closing the blackout curtains. This is fine, but if you want to be able to appreciate the view in the day time, you'll need A/C to be working. 2. The breakfast staff seemed to just be two people. This meant that they were absolutely run off their feet trying to fix things like the coffee machine, pancake maker (didn't work), refill food, help guests, clean tables, etc. Perhaps they were just missing a staff member (or two?) but, in reality, a hotel like this should be able to compensate for a person down by bringing in staff from elsewhere to support. 3. This might seem a small first world thing but the TVs in the room are not smart, as advertised - the casting doesn't work. Kids disappointed as they don't get TV in hotels much. Positives: Clean Beautiful main bathroom in Suite Very close to a Londis Great view"

"Fantastic location for city centre and Bullring area"

"We had a lovely stay and overall a fantastic experience. The hotel was clean, well presented, and had a really welcoming atmosphere. Our room was comfortable and had everything we needed for a relaxing stay. The breakfast buffet was amazing, with a great variety of fresh options to suit everyone – a perfect start to the day. The staff throughout the hotel were warm, friendly, and always happy to help, which really made a difference. The location is excellent, right by the NEC and very close to Birmingham Airport. We visited the Gladiator Experience at the NEC, which was so easy to reach on foot in under 10 minutes – super convenient. A special mention to Karisma, who served us food and drinks at the bar on Friday evening, even towards the end of her shift. She was incredibly friendly, attentive, and made us feel so welcome. Her positive attitude and excellent service really stood out. Thank you to the whole team – we would definitely stay again and highly recommend it to others!"

"Nice room. Very clean. Located right in the centre"

"Room was clean no aircon and was rather warm even with the window open. Staff very friendly. Breakfast tasty and plenty of selection."