Ratings based on 72 Verified Reviews
4.5 Room cleanliness
4.1 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Feb 2024 on Hotels
In general, the hotel needs rennovation and services to get better: medditeranean style is really cool and the territory is huge, but the terrace is not secured at all, your neighbor can just step over a low board and be on your terrace and if you are on the 1st or 2 floor, just in 3 m from you is a golf camp that you cant enjoy time on terrace and the golf ball could be dropped to your head.
Room service works just till 00:00 and after that its impossible to get absolutely nothing, not food or drinks , not any kind of help or service.
The spa is like a separate part but not part of the hotel, so to enjoy access to swim pool, sauna etc you have to be ready to pay extra.
On the territory is few restaurants, but if you are planning to get a weekend escape be ready that just a buffet restaurant is open , nothing more.
The room itself is ok, but TV even doesnt have option to connect devices , the hair dryer could be replaced for smtg not from 20 th Century, smell of canalization is also not pleasant in the bathroom and black marks around the bath, the fossets is already that old that the metalic cover is falling off.
So, its nice to have this big hotel, but also , the Level of facilities and services could be better for this price and name of the hotel.
by A verified traveler from Raleigh
Posted 9 Aug 2023
Expecting better overall service
by A verified traveler
Posted 18 Jan 2022 on Hotels
Great hotel, have stayed many times, beds very comfortable.
by A verified traveler
Always enjoyable
Posted 9 Dec 2021 on HotelsVisited meny times, always had a good time, bed comfortable. Great spa.
by A verified traveler
Posted 9 Sep 2021 on Hotels
by A verified traveler
Atmospheric and pretty island resort
Posted 21 Oct 2020 on HotelsThe place is huge, with more pools and restaurants than you can shake a stick at. Lots of nice, large rooms with private balconies. You get a nice view of Benidorm town, which is a couple of Km away. Yes there are lots of golfers, but there are many families and couples just hanging out around the grounds, or in the spa, so it does not feel too golfy.
I guess the complex was built twenty to thirty years ago, as you can see signs of age, but the furniture felt new and contemporary so the overall vibe was not sad at all. People were nice, everyone knew what they were doing. Recommended (and I am fussy).
by A verified traveler from New york
Posted 15 Jul 2018
When I checked in it takes around 20 minuets the stuff was not expert, the room service when I ordered they bring me only the plate 😀 there is no spone and fork and and all the facilities , the water was disconnected 2 times, overall the price doesn’t worth it.
by Jonathan
Lovely
Posted 29 Oct 2017 on HotelsLovely hotel. The Level could have been better explained on arrival, but otherwise great.
Recommended
for Everyoneby A verified traveler from At Home
Big Quality Hotel Complex
Posted 16 Aug 2016Mainly Spanish Guests. Don't cater or speak much English. Food always cold. All shows n entertainment in Spanish. 3 miles out of Benidorm. Expensive. Good quality resort.
by A verified traveler
A great shame
Posted 16 Jul 2016 on HotelsTop place let down badly by extremely poor service
