Ratings based on 181 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Stayed here April 17th-21st and will definitely stay here again if we go back to Benidorm!
Beautiful hotel.. so clean, modern, right on the promenade with the most gorgeous view of Poniente Beach.
Breakfast was fab, dinner was ok. We had breakfast every day and tried the buffet dinner twice (when we weren’t full enough from trying tapas) not a huge selection but I always found something!
Stayed in room 303 which is to the side of the hotel and you can still see the sea which was nice. Very quiet room, awesome black out curtains, huge room and bathroom…can’t fault it!
Literally a couple of minutes walk to old town with lovely little restaurants and shops.
The seating area outside the lobby bar is perfect for people watching - they will only serve you doubles though. Maybe this is known but I just wanted a single JD&coke before dinner and had no choice but to pay for a double. Not really an issue but it added up!! 😂
Staff were lovely, especially Sabrina on the front desk.
Oh and spa was nice! It is very small but it wasn’t the hottest when we were there and just wanted to have a little dip (and actually wear the bikini I packed) so it was perfect! You book on the app or through the front desk and you get an hour but you can go as many times as you like.
Comment from Hotel Management
29 Apr 2024 by H10 Porto Poniente Team, Hotel Management
Dear Devon, thank you for taking a few minutes to detail your great experience at H10 Porto Poniente. We are very happy to know that we exceeded your expectations, and above all thank you for mentioning it to our colleagues, they will be very happy to read about it. We hope you will come back in the future and enjoy your stay as much as you did this time. Best regards.
by A verified traveler
Posted 27 Feb 2024
Great hotel with spacious rooms, lovely staff and modern decour.
Comment from Hotel Management
17 Mar 2024 by H10 Porto Poniente Team, Hotel Management
Dear Mrs. Kerrie, thank you for appreciating details such as the decoration and our colleagues. We hope you will repeat the experience.Best regards,
by A verified traveler
Posted 26 Feb 2024
Comment from Hotel Management
17 Mar 2024 by H10 Porto Poniente Team, Hotel Management
Thank you Sammie for recommending us and we hope to see you again soon.Best regards,
by A verified traveler
Posted 24 Feb 2024
Fantastic hotel. Excellent facility . One slightly negative point - Pool towel policy. Not happy that you have to pay for a clean pool towel if required. Never been to a hotel where this is the policy.
Comment from Hotel Management
17 Mar 2024 by H10 Porto Poniente Team, Hotel Management
Thank you very much Marian Nicola for choosing us for your holidays at H10 Porto Poniente.A deposit is required for the towels you take, after returning the towel you will be refunded in full, but we will take this into account.Best regards,
by A verified traveler
Posted 24 Feb 2024
Great location and very helpful staff
Comment from Hotel Management
17 Mar 2024 by H10 Porto Poniente Team, Hotel Management
Thank you Hayleigh for considering our colleagues. We look forward to seeing you again.Best regards,
by A verified traveler
Posted 24 Feb 2024
Comment from Hotel Management
17 Mar 2024 by H10 Porto Poniente Team, Hotel Management
Thank you Martin for giving us the highest rating, We look forward to welcoming you again in the future.Best regards.
by A verified traveler
Posted 23 Feb 2024
Comment from Hotel Management
22 Mar 2024 by H10 Porto Poniente Team, Hotel Management
Thank you Gavin James, we hope to see you again soon! Best regards,
by A verified traveler
Posted 18 Feb 2024
Comment from Hotel Management
17 Mar 2024 by H10 Porto Poniente Team, Hotel Management
Thank you Daiva for letting us know with a 5* rating that you enjoyed your stay.Best regards,
by A verified traveler
Posted 14 Feb 2024
Outside of the the hustle and bustle. Good for adults
Comment from Hotel Management
17 Mar 2024 by H10 Porto Poniente Team, Hotel Management
Thank you Sandra for your kind comment, We hope to see you again soon. Best regards,
by A verified traveler
Posted 28 Nov 2023
The staff are wonderful. That’s the standout. The restaurant is run like a well oiled machine and the staff are superbly professional. Reception are also fantastic, especially Rudy, who was exceptional. I dropped stars because the food is not well labelled and on the oily side. Breakfast is better than dinner. Too much deep fried things and even vegetables were battered or swimming in oil. Wasn’t clear what food contained animal products and while they say they offer vegan choices, apart from basic salad and fruit, it’s not clear what’s not cheese or flesh and it’s easily fixed, just a little more information, would be really helpful. Also, a big disappointment was the spa. No changing rooms open, they seem permanently locked. Only the cold shower worked. Only two cascades in the small pool and one of those didn’t work. Too many people in it to fully utilise the very small bubble bench that some people didn’t move off, so most people didn’t get to use it and a single small sauna, no steam room. That’s all that’s in it and our opinion was, it’s not worth getting wet for! Nice touch was the complementary bottle of cava for my husband birthday. We were given a room upgrade, which was a nice gesture, but only what we would have expected from a standard room, no balcony, nowhere to dry wet towels, the bathroom had a damp smell and probably needs better ventilation.
Comment from Hotel Management
20 Dec 2023 by The Management, Hotel Management
Dear Lynn,Thank you very much for rating your stay with us and sharing it.We hope that in another future visit to Benidorm you will come back to visit us and enjoy another stay in our hotel.See you soon and best regards
