Ratings based on 164 Verified Reviews
4.0 Room cleanliness
4.0 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Oct 2023
Great Gem
by A verified traveler
Posted 18 Jul 2023 on Hotels
Stayed here for Benicassim festival and I would really recommend this hotel.
Was very clean, staff were always cleaning the rooms. The breakfast in the morning had a huge amount of choice for everyone.
The air-con in the room was not very powerful, but was ok and we went by the pool during the day when it was very warm.
We did have an issue with the lock on the door and this was fixed instantly when we asked. Staff were really helpful apart from one staff member who was rude when I asked if he could translate a couple of words when I was trying to book a taxi through a Spanish app, as none of the phone numbers worked.
Comment from Hotel Management
13 Sep 2023 by Dirección, Hotel Management
Thank you very much for staying with us, we are glad you had a nice stay. Hope you enjoyed the Festival. Kind regards,
by A verified traveler
Posted 17 Jul 2023
A good 3 star hotel but wouldn’t consider it a 4 star hotel.
Comment from Hotel Management
13 Sep 2023 by Dirección, Hotel Management
Thank you for staying with us. We are sorry the hotel did not meet your expectations. Regards,
by A verified traveler
Pet tolerant rather than pet friendly!
Posted 5 May 2023 on HotelsAs the title suggests you can bring your pet (and pay for the privilege) as long as it only stays in the room. You cannot take your pet to any outdoor space within the complex so cannot have a drink or dine outside with your pet. Disappointing.
Another issue is the lifts. We waited 30 minutes after check in to get a lift to the room. Only 2 of the 3 lifts were in operation. When a lift did arrive, twice, it was occupied by staff who refused to allow guests to enter. Unbelievable.
Comment from Hotel Management
9 May 2023 by Hotel Intur Orange, Hotel Management
Dear Paul,Thanks very much for sharing your experience, and specially for your assesment, it helps us improve our services. We have already spoken to the staff and reminded them that guests are most important for us. As for the lifts, when hotel closes for the season, they will be renewed.Kind regards
by A verified traveler
Great hotel but wouldn't stay again
Posted 3 May 2023 on HotelsVery helpful staff, most can speak some english. Clean hotel and wheelchair friendly. But is a distance from town
Comment from Hotel Management
9 May 2023 by Hotel Intur Orange, Hotel Management
Dear Marcus,Thanks for sharing your experience with us.Kind regards
by A verified traveler
Posted 26 Apr 2023
It is the end of April but already quite warm. Apparently the hotel doesn’t offer air conditioning until the summer. That makes it difficult to sleep in a very hot room. I opened the balcony door to let in colder air. Unfortunately either the hotel or someone nearby thinks it is appropriate to do construction until 1am. The big beautiful swimming pool is also not open until summer apparently. Would have been nice to know. Breakfast was good but since it was included and there are a lot of guests it is beyond chaotic. This hotel could be quite good but would not recommend during the spring.
Comment from Hotel Management
9 May 2023 by Hotel Intur Orange, Hotel Management
Dear Scott,We greatly appreciate your comments to improve our services. We are deeply sorry that we were unable to meet your expectations. We wish you a better stay in future visits to BenicàssimKind regards
by A verified traveler
Posted 2 Mar 2023 on Hotels
Comment from Hotel Management
10 Apr 2023 by Hotel Intur Orange, Hotel Management
Buenos días,muchas gracias por su valoración, esperamos que haya disfrutado de su estancia.Saludos
by A verified traveler
Posted 12 Oct 2022 on Hotels
Comment from Hotel Management
24 Oct 2022 by Hotel Intur Orange, Hotel Management
Dear Trine,Thanks for your review.We are glad you enjoyes your stay.Kind regards
by A verified traveler
Posted 10 Oct 2022 on Hotels
Comment from Hotel Management
24 Oct 2022 by Hotel Intur Orange, Hotel Management
Gracias por su valoración.Thanks for your review.
by A verified traveler
Posted 25 Aug 2022 on Hotels
Comment from Hotel Management
26 Sep 2022 by Hotel Orange, Hotel Management
Buenas tardes, Barbara:Sentimos que su opinión no sea tan positiva, nos gustaría saber en qué podemos mejorar y con ello, a la espera de que vuelva con nosotros el próximo añoUn saludo
