Ratings based on 48 Verified Reviews
3.3 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Mar 2024
Worst property …….
I book for 3 nights 3 rooms with family and we just stay one night next day check out
Reason
Room so dirty
Blanket got hair and smelly
Toilet so dirty
Staff rude
No amenities
Property around area no manage well
I have worst experience and I feel embarrassed in front of my family
If you ask for points from 0 to 10 I give zero
Even we check out 2 day early staff didn’t ask why you checkout
Because I know I can’t get refund back we pay for three night $1000
by A verified traveler
Posted 6 Jan 2024
Everything was great during the stay. Airconditioners were old and were making noise. Other than that it was a pleasant trip.
by A verified traveler
Posted 25 Oct 2023
not customer friendly
by A verified traveler
Posted 13 Aug 2023
Comment from Hotel Management
14 Aug 2023 by Royal Orchid Resort & Convention Centre, Hotel Management
Dear Mam/Sir,Namaste!!!At Royal Orchid Resort & Convention Centre, Bangalore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.It was therefore very disappointing that you experienced a number of problems during your stay.As result of our shortcomings I have personally informed our department heads to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Resort & Convention Centre, Bangalore.In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.Thank you,Vikas KulshresthaArea General Manage
by A verified traveler
Posted 23 May 2022
Rooms were not clean, bedsheets were dirty, had to call room service to change. The glasses and water bottles in the room were not clean. Overall upkeep of the room was not up to a standard for it to be called a three star hotel.
by A verified traveler
Posted 16 Oct 2021 on Hotels
The hotel rooms & services were amazing .
We loved it!!
Comment from Hotel Management
19 Nov 2021 by Balwant, Hotel Management
Dear Mr. Manoj,
It was a pleasure having you stay with us at royal orchid resort & convention Centre, Bangalore.
We thank you for sparing your valuable time to evaluate our product and services.
We are happy to learn from your ratings that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were up to your satisfaction. We look forward to the pleasure of your continued visits and assure you of our best attention at all times. Thank you,
Kind Regards, Balwant Dhami Front Office Manager
by A verified traveler
Posted 14 Mar 2021
Comment from Hotel Management
26 Jun 2023 by Royal Orchid Resort & Convention Centre, Hotel Management
Thank you for the 4 star rating & your valuable feedback. It was a pleasure to have you. We hope to see you again.
by A verified traveler
Posted 8 Mar 2021
Good one.. Buffet spread is good and lot of varieties available in breakfast buffet spread.
Privacy is a matter of concern when there are functions in their convention hall..
Comment from Hotel Management
26 Jun 2023 by Royal Orchid Resort & Convention Centre, Hotel Management
Dear GuestNamaste!!!It was a pleasure having you stay with us at Royal Orchid Resort & Convention Centre, Bangalore.We thank you for sparing your valuable time to evaluate our product and services.We are happy to learn from your feedback that your visit to our hotel was pleasant and comfortable and that the facilities provided to you were to your satisfaction.Your generous indication of our performance will be a source of inspiration to our staff and this encourages us to achieve even higher standards of service.We look forward to the pleasure of your continued visits and assure you of our best attention at all times.Thank you,Vikas KulshresthaArea General ManagerMobile:9902000220
by A verified traveler
Good stay
Posted 27 Feb 2020 on HotelsIt was good stay
Comment from Hotel Management
26 Jun 2023 by Royal Orchid Resort & Convention Centre, Hotel Management
Thanks for sharing your feedback. We know that we can do better than this. Please be assured that we have taken your advice seriously & we are working on improving our services. Will you give us another chance?
by A verified traveler
Posted 9 Dec 2019
The curtains, sheets were stained, bathroom was dirty and stained, the food was below average,
Comment from Hotel Management
11 Dec 2019 by General Manager, Hotel Management
Dear Guest,
Warm greetings from all the team at Royal Orchid Resort & Convention Centre, Bangalore.
On behalf of the management of Royal Orchid Resort & Convention Centre, Bangalore, I would like to thank you for staying with us.
At Royal Orchid Resort & Convention Centre, Bangalore we strive to ensure that every guest is provided with the best possible service and attention. We are committed to making a difference every day, continually getting better to keep us the best.
It was therefore very disappointing that you experienced a number of problems during your stay.
As result of our shortcomings I have personally informed our department heads in order to ensure that other guests do not experience a similar situation. There is no excuse for the annoyance caused to you and again I am very sorry.
Personally I wish to stress that we are very grateful for your support and for informing us of what happened and as such I hope that you will not hesitate to call me should you require assistance with anything. I hope you will give us another chance to prove you, that what you have experienced during your recent stay is not our normal service levels at Royal Orchid Resort & Convention Centre, Bangalore.
In the meantime, once again, may I extend my sincere apologies to you and once again thank you for your understanding.
Thank you,
Rishi Neoge
General Manager
