Ratings based on 130 Verified Reviews
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Faridabad
Posted 10 May 2024
Comment from Hotel Management
13 May 2024 by Asst Vice president, Hotel Management
Dear Guest, Thank you for taking the time to rate our [product/service]. We appreciate your feedback and hope that you had a positive experience. If you have any specific comments or suggestions on how we can improve, please don't hesitate to reach out to us Thank you,Kind Regards,Kumar ManishAsst Vice president
by A verified traveler
Posted 16 Jan 2024 on Hotels
The hotels old but the staff is pretty efficient. Special shout to Sangeeta at the front desk.
Comment from Hotel Management
20 Jan 2024 by Asst Front Office Manager., Hotel Management
Dear Mr. Sanjeev, We're heartened to hear that our staff left a positive impression, with Sangeeta's efficiency at the front desk standing out during your stay. It's always motivating for us to receive such commendations, and we ensure these words of appreciation are shared with the team, especially with Sangeeta. Our hotel indeed has a rich history and while we embrace its heritage, we are also committed to continual improvements to enhance the experience for our valued guests. Your feedback is invaluable as it helps us to focus on what is most important for our guests. Looking forward to welcoming you back and providing another memorable experience. Apu RoyAsst Front Office Manager.
by A verified traveler
Posted 7 Jan 2024
Lack of co-ordination among staff. I was provided a room that was not cleaned, I was promptly shifted, of course. Hotel functions like it's still 1995.
Comment from Hotel Management
8 Jan 2024 by Director - Food & Beverage , Hotel Management
Dear Siddarthan, Your feedback about the coordination within our team and the state of the room provided to you is invaluable to us, and it's clear we fell short of our standards in your experience. Being promptly relocated is a basic expectation, but we recognize the inconvenience caused by the initial oversight. Your observation that our operations seem outdated is also concerning, as it's important to stay current and meet the modern expectations of our guests. We are taking your critique seriously and will address these issues with our housekeeping and front desk staff to ensure that such a lapse in service does not reoccur. Moreover, we're evaluating our processes and technology to ensure we're providing an experience that aligns with contemporary hospitality standards. We hope that you will consider giving us another opportunity to demonstrate our commitment to improvement and to provide you with a stay reflecting the high quality that our guests deserve. Warm RegardsChandan Chowdhury Director - Food & Beverage Royal Orchid Hotels Ltd.
by A verified traveler
Posted 1 Jan 2024 on Hotels
Comment from Hotel Management
6 Jan 2024 by Asst. Front Office Manager, Hotel Management
Dear Muruganand, Thank you for taking the time to leave us a review. We're sorry to hear that your experience with us wasn't up to your expectations. We would love to hear more about your experience so we can improve our services. If you have any specific feedback or suggestions, please don't hesitate to contact us. We appreciate your business and hope to have the opportunity to serve you better in the future. Apu RoyAsst. Front Office Manager
by A verified traveler
Needs work
Posted 2 Dec 2023 on HotelsRooms in need of repair. Air Conditioning not sufficient and rooms rarely cooled down enough to sleep. Food was mediocre and food service poor.
Desk staff were fairly helpful but seemed put out by any requests. Doorman and Bell staff were excellent and extremely helpful.
by A verified traveler
Business Man Recommended 8.3/10
Posted 5 Nov 2023 on HotelsIt is a beautiful hotel with excellent staff and eating options. Fair exchange rates are better than all Indian hotels I've stayed at. Infinity pool is pretty cool. The gym needs improvement; the equipment is outdated or simply not working. Be prepared to be called sir/ma'am a lot. I reciprocate to see the look on their faces light up.
by A verified traveler
Posted 24 Aug 2023
by A verified traveler
Not worth the money
Posted 8 Mar 2023 on HotelsHotel location is out of town, dining options in and around the hotel are very limited. The pub offers no draft beer despite having 5 tabs and food was not nice. The room was big but the aircon did not work properly and the aircon display was not working so I couldn’t tell the setting. Room condition was alright but not as good as it looks in the photos. Booked a club room and the view was terrible, the shower head was blocked and tiny amount of water shooting out into all directions from the shower head.
Check in and out was extremely slow (takes over half an hour) and they tried to charge us again when we check out (we paid at check in). Reception staff was useless (despite they tried). It was difficult to call an Uber due to the location but the reception could not help get a taxi either. All they could do was to give us a car for one ride to town which costed 2000 INR (renting a car online with driver is only 2200INR for a day). Security at the door was very helpful though and clearly knows what he is doing.
Overall it is not worth the price and will not recommend it to others.
by A verified traveler
Posted 14 Nov 2022 on Hotels
by A verified traveler
Posted 30 Aug 2022 on Hotels
Comment from Hotel Management
25 Oct 2022 by RM, Hotel Management
Dear Guest, Greetings from Hotel Royal Orchid, Bangalore! We thank you for staying with us. We are very sorry that you had to face several inconveniences which disappointed you. We value your comments and the same shall be taken very seriously. As highlighted, we shall most definitely work on the downsides mentioned. Kindly get in touch with us in case of any queries or any assistance required. We would love to host you back!
