Ratings based on 444 Verified Reviews
4.9 Room cleanliness
4.9 Service & staff
4.9 Room comfort
4.9 Hotel condition
Expedia Verified Reviews
by A verified traveler from Vilnius
Posted 31 Mar 2024
Excellent, perfect, fabulous: staff, room, amenities, breakfast.
Comment from Hotel Management
7 Apr 2024 by Lidia Barranco, Assistant Front Office Manager, Hotel Management
Dear Darius,Thank you so much for your fantastic feedback! We're thrilled to hear that you found everything excellent during your stay with us – from our staff, to the room, amenities, and breakfast. It's wonderful to know that we were able to meet your expectations in every aspect of your visit. We appreciate your kind words and hope to welcome you back again soon!My best regards, Lidia BarrancoAssistant Front Office Manager
by A verified traveler from Mill Park
Posted 26 Feb 2024
Excellent location to relax and super service
Comment from Hotel Management
28 Feb 2024 by Lidia Barranco, Assistant Front Office Manager, Hotel Management
Dear Sameer, Thank you for choosing us for your stay.We're thrilled to hear that you enjoyed your stay with us! Our location is indeed perfect for relaxation, and we're delighted that our service met your expectations.We would love to welcome you back for another memorable experience. My best regards, Lidia BarrancoAssistant Front Office Manager
by A verified traveler
Posted 25 Feb 2024
This was without a doubt the best hotel I have ever stayed in. Excellent room, excellent restaurant, excellent staff and service, excellent facilities and they even had the rare excellent free breakfast that was a real breakfast.
Highly recommend and look forward to staying at one of the sister hotels in Seville next year.
Comment from Hotel Management
28 Feb 2024 by Lidia Barranco, Assistant Front Office Manager, Hotel Management
Dear William,Thank you so much for your glowing review! We're thrilled to hear that your stay with us was such a standout experience. Providing excellent service, facilities, and a delicious breakfast are all top priorities for us. We are looking forward to welcoming you back next year, and we're sure you'll love our sister hotel in Seville just as much. My best regards, Lidia BarrancoAssistant Front Office Manager
by A verified traveler
Posted 22 Feb 2024
Room
Comment from Hotel Management
24 Feb 2024 by Lidia Barranco, Assistant Front Office Manager, Hotel Management
Dear michael,Thank you so much for your feedback. We are delighted to hear that you had a fantastic stay at our hotel and that you rated us 5 out of 5. It means the world to us to know that you enjoyed your experience with us. We strive to provide exceptional service and comfort to all our guests.Thank you once again for choosing our hotel and we hope to welcome you in the near future.My best regards, Lidia BarrancoAssistant Front Office Manager
by A verified traveler
Posted 5 Feb 2024
I had a delightful stay at the hotel in Malaga. The staff was exceptionally friendly and helpful, making the experience truly enjoyable. The food was outstanding. However, the non-soundproofed rooms were a downside, as noise from neighboring rooms, particularly the sound of moving chairs, was a constant disturbance. Despite this, the overall experience was fantastic due to the exceptional service and delightful cuisine.
Comment from Hotel Management
7 Feb 2024 by Sophie Lobato, Hotel Management
Dear Mina,Thank you for sharing your recent experience at our hotel in Malaga. We're thrilled to hear that you had a delightful stay and that our friendly and helpful staff contributed to making your experience truly enjoyable. It's fantastic to know that you found our cuisine outstanding – we always strive to offer the best culinary experience to our guests.We sincerely apologize for any inconvenience caused by the noise from neighboring rooms. We understand how disruptive this can be and will certainly look into ways to mitigate such disturbances in the future.Your feedback is invaluable to us, and we're grateful for the opportunity to improve. We hope to have the pleasure of welcoming you back soon for another wonderful stay.Warm regards,Sophie LobatoFront Office Manager
by A verified traveler
Posted 3 Feb 2024
Comment from Hotel Management
7 Feb 2024 by Sophie Lobato, Hotel Management
Dear Odelia, Thank you very much for your great rating through Expedia.We hope to welcome you back in a not too distant future.Kind regards,Sophie LobatoFront Office Manager
by A verified traveler
Posted 14 Jan 2024
Comment from Hotel Management
27 Jan 2024 by Felipe Rubio Guest Relations Department, Hotel Management
Dear Guy, Thank you for rating your most recent experience at Vincci Selección Aleysa.We hope to welcome you back soon!Best regards,
by A verified traveler
Posted 8 Jan 2024
My girlfriend and I only had two nights here, but it still exceeded our expectations.
The young guy on the front desk Borja I think his name was; he welcomed and briefed us upon arrival and was outstanding, really made us feel welcomed.
We had the room facing the ocean grass level next to the outdoor spa. Very clean and tidy. The spa welcomed and guided us through the various stages of treatments and she was very polite, I could have dosed off in there all day.
We didn’t stay in for lunch or dinner but the breakfast was excellent, anything you want pretty much, all nicely laid out and also a menu to choose from with top quality ingredients.
Overall a very good experience. We are all quick to complain about poor services, so I thought this hotel definitely deserved some praise. Would definitely stay here again.
Comment from Hotel Management
28 Jan 2024 by Lidia Barranco, Guest Relations Department, Hotel Management
Dear Mr Garin, Thank you so much for taking the time to share your positive experience! We're thrilled to hear that your stay exceeded expectations. It's great to know that our colleague Borja at the front desk made you feel welcomed and provided outstanding service. He will be very proud to hear that. We're also delighted that you enjoyed your room facing the sea, the spa, and the excellent variety for breakfast. Your kind words mean a lot to us, and we truly appreciate your feedback. We look forward to welcoming you back for another fantastic stay in the near future!My best regards,
by A verified traveler
4th visit.
Posted 17 Dec 2023 on HotelsFourth time we stayed here, magnificent hotel, staff treat everyone as family. Service is outstanding, they do the little things very well.
Comment from Hotel Management
24 Dec 2023 by Lidia Barranco Guest Relations Department, Hotel Management
Dear Mrs Wayne,Thank you for choosing Vincci Selección Aleysa once more time for your stay in Benalmádena and for taking your time to share your experience.We are very proud of your nice feedback and good rating. It is very important to us!We look forward to welcome you back in a near future.May I take this opportunity to wish you Merry Christmas and a Happy New Year.Kind regards,Lidia BarrancoGuest Relations Department
by A verified traveler
Posted 23 Oct 2023 on Hotels
Beautiful everything will be back
Comment from Hotel Management
29 Oct 2023 by Sophie Lobato, Hotel Management
Dear guest, Thank you very much for choosing Vincci Aleysa 5* for your stay in Benalmádena and for sharing your beautiful picture of our terrace with future travellers of Expedia! This is a great way for future guests to get to know us.We are pleased to read you will be back, we will be waiting for you to help you have another wonderful stay!We remain at your entire disposal for any further information you may request.Kind regards,Sophie LobatoFront Office Manager
