Ratings based on 148 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Great hotel
Posted 6 Nov 2023 on HotelsWe had a fairly short stay at Fasano but a very satisfying one. Beautiful hotel in a great area of the city, great service definitely the place to stay in Belo Horizonte.
by A verified traveler from Holmdel
Posted 18 Sep 2023
Great hotel! Nice area to stay
by A verified traveler
Posted 10 Jul 2023
Serviço e Concierge excelentes!
by A verified traveler
Posted 1 Apr 2023
Terrible service
by A verified traveler
Posted 28 Mar 2023
It’s always good to be back in bh
by A verified traveler
Posted 14 Nov 2022 on Hotels
by A verified traveler
Posted 25 Apr 2022
by A verified traveler
THE place in Belo
Posted 8 Feb 2022 on HotelsBreakfast quality and service is excellent
Comment from Hotel Management
28 Feb 2022 by Jéssica Paschoal, Hotel Management
Dear Mr. Shawn,
Thank you for your feedback. It's always a pleasure to receive our guest's appreciation!
We hope to have you again soon.
Best regards,
by A verified traveler
Good hotel but not 5 star level
Posted 1 Jan 2022 on HotelsIt’s a good hotel but it’s not a 5 start hotel at all. They lack proper staff training and attention to details.
They didn't even offer 1 bottle of water per day at the room (we got charged for each one) also, the room coffee machine, we were charged for each pellet we used. (I’ve never experienced that on a 5 stars hotel)
The valet it’s in the street -in front of the hotel and we need to wait standing -in the rain sometimes, as there is not valet waiting area or seats.
Some staff were professional some were not trained to deal with costumer.
SPA had only 1 employee (maybe bcse covid) but she was not friendly, so I decided to not have any service there.
Also watch your bill, they charged us for room service and food we didn’t have.
On the positive side it’s on the best location in town, walking distance from Liberty square, restaurants and Savassi area.
Also it’s a beautifully designed hotel and decor was ok point. Love the brazilian details everywhere. Although I felt as it’s could have being better I recommend the hotel and would stay again.
Comment from Hotel Management
28 Feb 2022 by Jessica Paschoal, Hotel Management
Dear Guest,
Thank you for taking your time to let us know more about your stay with us.
Our guest's true feedback are essential for our improvement.
We hope we have the opportinuty to have you once again so you get the chance reevaluate or services.
Best Regards,
Jessica Paschoal
General Manager
by A verified traveler
Posted 29 Dec 2021 on Hotels
