Ratings based on 937 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Feel like Factory hotel. Very big, crowded.
by A verified traveler
Posted 31 May 2024
It was an excellent option but it is a little far from the center of the city, so we had to take a taxi every time , to go and come back. It’s not at walkable distance from the places you want to visit.
by A verified traveler
Posted 28 May 2024
First rate appearance, Second rate service, Third rate room facility.. it is totally not worth it...
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 26 May 2024
The gardens are amazing, one for breakfast and one for the swimming pool. The landscape is great, lots of flowers. Very quiet and private. Not many users by the pool.
Comment from Hotel Management
27 May 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear guest.From the Silken Al-Andalus Palace Hotel, we deeply thank you the score you gave us. We feel very proud of being part of your great experience during your stay, because we work day by day to offer the maximum quality in our services and so we can get full satisfaction in our guests.We hope to welcome you back soon.Until then, kind regards.Mª Carmen Rodríguez A.Guest Relations Department
by A verified traveler
Posted 20 May 2024
great place to stay, but no near by shops and limited travel transport options
Comment from Hotel Management
27 May 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer,Thank you for choosing us on your stay at Seville, and for sharing your experience to other travelers.We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff.We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department
by A verified traveler
Posted 20 May 2024
Although nice with comfy bed, it’s a no frills hotel. No tea or coffee in room and very basic. Fridge in room not working . 45 mins walk in Seville
Comment from Hotel Management
27 May 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer, We are sorry that you did not enjoy a good experience. For our part, we will transmit your comment to our team to analyze the information you tell us. Receive a cordial greeting, Sincerely Mª Carmen Rodríguez A. Guest Relations Department
by A verified traveler
Posted 19 May 2024
Comment from Hotel Management
27 May 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer,For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department
by A verified traveler
Posted 17 May 2024
My room was extremely hot and the ac was not working. The room otherwise was fantastic and supeer clean. I’m a hotel snob and I was quite content with the room.
Comment from Hotel Management
27 May 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are glad to know that overall you have enjoyed your stay. We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department
by A verified traveler
Posted 16 May 2024
Staff were very friendly. Hotel pool was absolutely delightful. Room was lovely and well sound proofed. WiFi works flawlessly. Food was ok, very bland and not much variety but cooked well and always hot.
Comment from Hotel Management
17 May 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer,We are pleased to know that you liked the hotel in general, but above all we thank you for giving us the opportunity to improve by giving us your opinion. We will share your opinion to the rest of our team to try to improve as much as possible, since only in this way can we achieve the full satisfaction of our guests. We hope to see you again so we can show it to you. Until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department
