Ratings based on 936 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 May 2024
The hotel staff was very helpful and professional and the building was beautiful. Our favorite part was the pool.
Comment from Hotel Management
15 May 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer,From all the Hotel Silken Al-Andalus Palace team, we appreciate your great rating and for sharing it to other travelers.For us it is a pride to know that you have enjoyed a unique experience during your stay, as we work every day to offer the highest quality in our services in order to achieve our customers full satisfaction.We hope to welcome you soon, so we can offer you the best of our services and hospitality. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department
by A verified traveler
Posted 14 May 2024
The hotel was great and the people better
Comment from Hotel Management
15 May 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer,On behalf of all of the Hotel Silken Al-Andalus Palace staff, we thank you for such an excellent opinion.We are happy to know that we have fulfilled your expectations and that you have felt so well taken care of.All the staff will be glad to welcome you again on your next trip to this beautiful city. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department
by A verified traveler
Posted 10 May 2024
Everything was good , except for dinner buffet they told us we could eat there at 9:40pm , however soon after we started eating they were closing down.
Would have been nice if they had informed earlier.
Comment from Hotel Management
13 May 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Grazie mille per la tua recensione, Ragnar.Un cordiale saluto.La squadra del Silken Al Andalus Palace
by A verified traveler
Posted 9 May 2024
It’s s convention hotel- well run but basically Betty impersonal.
For us it was a mistake because it was too far out of town. Taxi service easily available so once we took taxis and didn’t get confused about bus directions, we did well enough. Our travel pattern of to be in and out of the room during the day which wasn’t practical from this distance out I of Yuen.
Comment from Hotel Management
13 May 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Grazie mille per la tua recensione, Ragnar.Un cordiale saluto.
by A verified traveler
Posted 8 May 2024
Really amazing hotel, had a lovely time here for a romantic get away and no issues at all
Comment from Hotel Management
10 May 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer,On behalf of all the Hotel staff, we thank you for your comment. We are delighted that you enjoyed your stay and we hope to see you again soon. Kind regards,Mª Carmen Rodríguez A.Guest Relations Department
by A verified traveler
Posted 7 May 2024
Comment from Hotel Management
10 May 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer,Thank you for choosing us on your stay at Seville, and for sharing your experience to other travelers.We hope your stay has been pleasant and that you keep a good memory of our Hotel and staff.We will be pleased to welcome you again on your next trip to Seville and offer you the best of our services. Until then, receive our best regards.SincerelyMª Carmen Rodríguez A.Guest Relations Department
by A verified traveler
Posted 6 May 2024
It was an average property however the breakfast was really great. It was bit far from all the action of Seville historic town… you do need to take an Uber of taxi.
Comment from Hotel Management
7 May 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear guest;Thanks for your useful opinion and for choosing our Hotel in Seville for your stay in this beautiful city.We are glad to know your positive reaction about our breakfast buffet, which counts with a wide range of handcrafted products. We hope you come back in your next travel to Seville, and go beyond your expectations.Until then, our best regardsMª Carmen Rodríguez A.Guest Relations Department
by A verified traveler
Posted 5 May 2024
Not too many convenient dining options nearby within walking distance. The area in the immediate vicinity did not feel safe to walk at night, although we did not have any problems. Area has lots of graffiti and not many open shops or restaurants at night.
Comment from Hotel Management
6 May 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer,First of all, we would like to thank you for choosing us on your recent stay at Seville and for sharing your opinion, as it is very important to us due it give us the opportunity to try to improve as much as possible. We regret not having reach your expectations, we hope you could give us a new opportunity to show you our best services. Until then, receive our best regards. Sincerely, Mª Carmen Rodríguez A. Guest Relations Department
by A verified traveler
Posted 3 May 2024
The check-in process was not good—the staff who check us in did not accurately looked at the names so we were given another person’s reservation who happens to have the same last name but different first name. The manager has to be called to correct the mistake.
Comment from Hotel Management
6 May 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer,We're sorry you did not enjoy a good experience. For our part, we will do everything possible to solve the problem you have mentionedReceive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department
by A verified traveler
Posted 3 May 2024
Not what I expected from a 4 stars hotel, the room doesn't have basic amenities such as an iron or kettle, indeed if you want to use the iron they charge €5 per hour, and the fridge wasn't working and just two bottles of water in the room. The housekeeping was a very professional, helpful and lady. The food at the restaurant was ok but if you want a cocktail (something so basic like an aperol spritz) you have to wait until 19:00 when the cocktail bar opens, despite that they have the ingredients at their bar. The location of the hotel is quite far from the city center but there are some routes from the public transport near-by and few bars around the area. Not a very pleasant place in general for being at 4 stars.
Comment from Hotel Management
6 May 2024 by Mª Carmen Rodríguez A. Guest Relations Department , Hotel Management
Dear Customer,First of all, we want to thank you for choosing us on your stay at this beautiful city, Seville and for sharing your experience to other travelers.Due to your Hotel rating, we are sorry for not having achieved your full satisfaction. We hope you give us the chance to improve as much as much as possible, only in this way we can work to fulfill our guests expectations.Receive our best regards,SincerelyMª Carmen Rodríguez A.Guest Relations Department
