Ratings based on 124 Verified Reviews
4.8 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 May 2024
by A verified traveler
Posted 26 Apr 2024
Booked here and did not realize that this is a sort of apartment off the main property of a lager hotel. Room was super hot and they would not turn on air conditioning (even though room temp 85 degrees F) because it was April. We left it to stay in the main hotel which was awesome but cost 200 more euros per night. That place was awesome.
Comment from Hotel Management
27 Apr 2024 by Guest Relation Dept - Grand Hotel Villa Serbelloni, Hotel Management
Dear Mr Antoine,we thank you for your feedback. We regret to hear that you mistakenly booked the Residence instead of the Grand Hotel: prices and services are much different of course and the Residence is a lovely 4 stars property which even allows the clients to have access to the Grand Hotel facilities. We are happy, anyway, to hear that you enjoyed your stay at the Grand Hotel.Best regards
by A verified traveler
Posted 10 Apr 2024
The view is amazing. The apartment was spacious and had parking right out front. If you have time, take advantage of the main hotel lakeside area and indoor pool/spas. Check in is at the main hotel. Use that address for GPS. It would be nice if they provided and couple of bottles of water and coffee to make in the room.
Comment from Hotel Management
27 Apr 2024 by Guest Relation Dept, Hotel Management
Dear Mrs Cahaly,we thank you for your review and we are really glad to know you enjoyed your stay!We hope to be able to welcome you again in the future.
by A verified traveler
Posted 12 Feb 2024
We stayed here at season’s end. It was peaceful with a great location. The view of the mountains was a morning treat. The staff was very nice and efficient. Looking forward to the next stay.
by A verified traveler
Basic Amenities Need Improvement
Posted 2 Nov 2023 on HotelsMost hotels provide complimentary coffee/tea and water in their guest rooms as standard amenities but this isn't one of them. A little tricky to make it to the hotel but the location is great. The room was clean although it could use some updating.
by A verified traveler
Posted 21 Oct 2023
Excellent choice!
Good value w access to facilities of the grand hotel made it a perfect choice of place to stay
by A verified traveler
Posted 11 Oct 2023 on Hotels
The location of this hotel can’t be beat if you are using public transportation. What a wonderful surprise to come up from the metro station and see the hotel right across the street. The hotel itself was very comfortable. The desk staff could have been a little more helpful.
by A verified traveler
Posted 25 Jun 2023
Gorgeous pool and the residence was wonderful for our family!
by A verified traveler
Posted 28 May 2023
Loved our stay only complaint, couldn’t stay longer, use of hotel facilities is also a plus though it’s hard to find time to use them . Excellent 😍😍😇
by A verified traveler
Wonderful stay!
Posted 16 May 2023 on HotelsBright, clean apartment in great location with very friendly & helpful staff.
