Ratings based on 644 Verified Reviews
4.5 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
We had a great stay and the view was spectacular
by A verified traveler
Posted 18 May 2024
This property is very peaceful and has breathtaking views
by A verified traveler
Posted 8 May 2024
Really loved the staff, the view was gorgeous, the room was huge, they provided so much. The front desk, the restaurant, the shuttle and the manager, every single staff were so attentive and patient with us!!
Comment from Hotel Management
11 May 2024 by Corina - Room Division Manager, Hotel Management
Dear Shanti,we thank you very much for your kind words. Hope to have you back as our guest in the hotel.Regards,Corina
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
11 May 2024 by Corina - Room Division Manager, Hotel Management
Dear Michael,we thank you very much for your kind words. Hope to have you back as our guest in the hotel.Regards,Corina
by A verified traveler
Posted 27 Apr 2024
The best view of Lake Como and Bellagio from the property! Excellent and friendly staff, and the shuttle to and from the city was a great bonus for us.
Comment from Hotel Management
11 May 2024 by Corina - Room Division Manager, Hotel Management
Dear Deborah,we thank you very much for your kind words. Hope to have you back as our guest in the hotel.Regards,Corina
by A verified traveler from Port Washington
Posted 27 Apr 2024
by A verified traveler
Posted 26 Apr 2024
I have very mixed feelings about this hotel. On the positive side, the stunning views across Lake Como and the friendliness of the staff are noteworthy. Additionally, the restaurant offers excellent cuisine, although it is quite expensive. However, there were significant downsides. Our room described as a “superior triple room” emitted a strong drain odor and was very basic, reminiscent of 1-star accommodation. The bathroom was not only unattractive with its dated and shabby decor but also our room in general desperately needed maintenance and redecoration. The WiFi was also quite patchy and barely sufficient for streaming. We were situated in a room outside the main house, beneath the terrace, which makes me wonder if the rooms in the main house might be in better condition. We reported the unpleasant smell to the staff, but unfortunately, no compensation was offered. It's simply unacceptable to accommodate guests in a room that smells of drains.
Comment from Hotel Management
11 May 2024 by Corina - Room Division Manager, Hotel Management
Dear Eugene,we appologise for the inconvenience during your stay. We thank you very much for the time dedicated and we wish you to have a nice day.Corina
by A verified traveler
Posted 20 Apr 2024
Spectacular views of the lake. Verdant area. Nicely appointed property. Oenophile paradise with very extensive wine list. Breakfast options good
Espresso very good. Limited menu but shuttle to Bellagio puts you near dozens of choices including la punta. Highly recommend.
by A verified traveler
Posted 19 Apr 2024
We booked 2 rooms for 3 people. We enjoyed a breathtaking view from the lake side rooms, It was very quiet, the staff was professional and courteous. The rooms were comfortable and clean..Thank you for a wonderful stay!
Comment from Hotel Management
11 May 2024 by Corina - Room Division Manager, Hotel Management
Dear Saba,we thank you very much for your kind words. Hope to have you back as our guest in the hotel.Regards,Corina
by A verified traveler
Posted 19 Apr 2024
Super
Comment from Hotel Management
11 May 2024 by Corina - Room Division Manager, Hotel Management
Dear Sanaa,we thank you very much for your review. Hope to have you back as our guest in the hotel.Regards,Corina
