Ratings based on 184 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
Staff were very friendly
Comment from Hotel Management
26 May 2024 by Mercure Belgrade Excelsior Team, Hotel Management
Dear Frederick,We very much appreciate your comments regarding your stay at the Mercure Belgrade Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind regards.
by A verified traveler
Posted 20 Dec 2023
This property had everything I needed. The Front desk was extremely hospitable, the breakfast team were super helpful and the security was second to none. Alex always made sure my room was nice and neat when I came in from work! :) I would absolutely recommend and stay again
Comment from Hotel Management
28 Dec 2023 by Your Mercure Belgrade Excelsior Team, Hotel Management
Dear Rosze,We very much appreciate your comments regarding your stay at the Mercure Belgrade Excelsior. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,
by A verified traveler
3 day tour
Posted 3 Oct 2023 on HotelsGood location. The staff were friendly and helpful.
The rooms though are average. Paper thin walls means you can hear every word for people next to you.
The pillows were also lumpy. Requested and iron which was broken and had split cable making it dangerous.
Comment from Hotel Management
9 Oct 2023 by Milica Milovanović, Hotel Management
Dear guest, Thank you for taking the time and writing a review of your stay in our hotel.We are pleased to hear that you found our location convenient and our staff friendly and helpful.However, we regret to hear that you experienced inconveniences during your stay. Please rest assured that our maintenance team has already addressed the issue and resolved it promptly. Your safety and comfort are of utmost importance to us, and we appreciate you bringing this matter to our attention.We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Sincerely,Milica MilovanovićMarketing CoordinatorMercure Belgrade Excelsior
by A verified traveler
Posted 25 Sep 2023
Good hotel in city center. Will stay again.
Comment from Hotel Management
3 Nov 2023 by Milica Milovanović, Hotel Management
Dear Virginia, We are incredibly grateful that you took the time out to leave us this note. Our customer satisfaction is a top priority and we are strongly committed to it. We look forward to serving you again!Sincerely,Milica MilovanovićMarketing CoordinatorMercure Belgrade Excelsior
by A verified traveler
Posted 24 Sep 2023
Fantastic hotel! The staff are the most friendly and helpful I've ever had the pleasure of meeting, they were extremely helpful and they also prepared a birthday cake for one of my party. If i ever return to Belgrade i will definitely stay at this hotel again. Location wise it was perfect, right next to Serbian Parliament.
Comment from Hotel Management
26 Sep 2023 by Milica Milovanović, Hotel Management
Dear Lee,Seeing that you had a 5-star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Mercure Belgrade Excelsior. We look forward to serving you for many years to come!Sincerely,Milica MilovanovićMarketing CoordinatorMercure Belgrade Excelsior
by A verified traveler
Posted 18 Aug 2023
Good view, walkable staff friendly
Comment from Hotel Management
25 Aug 2023 by Bojan Ćirić, Operations Manager, Hotel Management
Dear Antonio,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,
by A verified traveler
good location, but Noisy and quality underwhelming
Posted 25 Apr 2023 on Hotels1) NOISY - Although I had a nice room, there was no fan or AC working in the hotel (something about the city does not allow them to turn on until April) so that required that I keep my window at night open so as not to suffocate. Unfortunately, VERY LOUD street. 2) Breakfast is thoroughly uninspired and meager and 3) lack of bottled water avail in the evenings and the mini-bar came with just two cans of soda and a tiny bottle of water that was never replaced.
Comment from Hotel Management
28 Apr 2023 by Milica Milovanović, Hotel Management
Dear Paul,Thank you for taking the time to tell us about your experience.We apologize for any inconvenience caused by the air conditioning during your stay. Our hotel has a sustainability program aimed at reducing energy consumption and carbon footprint, which is why the HVAC system is switched to heating mode during colder weather conditions. However, we understand that this was not preferable for you. In future, please feel free to contact our front desk staff, and they will be happy to assist you in finding a solution.We would have been happy to provide you with a fan or change your room to a quieter one.Please note that the bottled water provided on the table is complimentary only for the first day of your stay. If you require additional water, we would be happy to provide a mini-bar refill upon request. Thank you for your understanding.It is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Milica MilovanovićMarketing CoordinatorMercure Belgrade Excelsior
by A verified traveler
Posted 18 Oct 2022
by A verified traveler
Posted 21 Jul 2022 on Hotels
Comment from Hotel Management
25 Jul 2022 by Selena Djordjevic, Marketing Manager, Hotel Management
Dear James,
We are incredibly grateful that you took the time out to rate your stay. We look forward to serving you again!
Sincerely,
by A verified traveler
Posted 10 Jul 2022
I stayed here 3 nights with family and everything was very good. The reception staff were all very helpful, the breakfast buffet was delicious, and location was pretty walkable with bus stops also close by.
Comment from Hotel Management
15 Jul 2022 by Selena Djordjevic, Marketing Manager, Hotel Management
Dear Michelle,
We are incredibly grateful that you took the time out to leave us this note. We're thrilled that you're happy. Looking forward to your next visit to Mercure Belgrade Excelsior!
Sincerely,
