Ratings based on 426 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Apr 2024
Comment from Hotel Management
10 May 2024 by Milène D’AGOSTINI, Directrice générale, Hotel Management
Chère Samantha,Merci d'avoir pris le temps de rédiger ce commentaire.Nous sommes désolés que les prestations durant votre séjour n'aient pas été à la hauteur de vos attentes.Votre satisfaction reste notre objectif premier. N'hésitez pas à nous faire part durant votre séjour de vos remarques afin que nous puissions intervenir au plus vite et au mieux.Ce serait un plaisir de vous revoir,Milène D’AGOSTINI, Directrice générale
by A verified traveler
Posted 27 Mar 2024
The breakfast and wonderful, friendly staff are the best features of this hotel and helped compensate for the other issues. The room temperature was uncomfortably warm. The hotel staff helped us adjust the thermostat, but it was still too warm. It was also very noisy. A tourist group was up very early and made a lot of noise in the hallway, and they woke us up. We didn't sleep well, but thoroughly enjoyed the delicious made-to-order scrambled eggs along with fresh squeezed juice and delicious croissants and pastries, etc. The staff were truly wonderful, especially the front desk girl in the morning. She was working so hard and made us feel right at home. Thank you!
Comment from Hotel Management
28 Mar 2024 by Milène D’AGOSTINI, Manager, Hotel Management
Dear Laura,Thank you for your review.It delights us to hear that our breakfast selection and the friendliness of our staff met your expectations and contributed positively to your experience. We are equally pleased that our room amenities provided comfort and convenience during your stay.Regarding the warmth of the room, we regret to hear that the temperature was not to your liking. Our heating and air conditioning system is indeed centrally managed, and we strive to maintain a comfortable environment for all our guests. We apologize if we fell short in this aspect during your visit.In relation to the noise disturbances you encountered, we understand the importance of a good night's sleep and apologize for any inconvenience caused by other guests. Our team is heartened by your commendation of their efforts, especially the front desk staff who endeavored to make you feel at home. We aim to provide exceptional service, and it is rewarding to know that our dedication resonated with you.We hope to welcome you back in the future. All the best.Milène D’AGOSTINI, Manager
by A verified traveler
Posted 20 Nov 2023
Nice hotel right opposite the station
Comment from Hotel Management
22 Nov 2023 by Milène D’AGOSTINI, Manager, Hotel Management
Dear Richard,Thank you for this high rating.We're delighted to hear that our hotel's cleanliness, condition, and service met your expectations and that the amenities provided in your room contributed to a comfortable stay. It's wonderful to know that our efforts to maintain a high standard of hospitality are appreciated by our guests.We look forward to welcoming you back. Best wishes,Milène D’AGOSTINI, Manager
by A verified traveler
Excellent hotel and great service
Posted 17 Oct 2023 on HotelsI had a great stay at Best Western during my business trip to Belfort. The hotel is very nice and clean and the food is excellent. I have to say thanks to the night receptionist who arranged a taxi for me to pick me up from Belfort TGV and bring me to the hotel. I will definitely stay again at this hotel with my next trip. The hotel is conveniently located opposite the train station and has breakfast starting at 6 am so you can have some food before catching an early train.
Comment from Hotel Management
17 Oct 2023 by Milène D’AGOSTINI, Manager, Hotel Management
Dear Iuliana,Thank you very much for this kind review of your stay.We are thrilled to hear that you enjoyed your stay and appreciated our clean and comfortable rooms. It's great to know that our convenient location near the train station and early breakfast hours were helpful for your business trip. Our team, including the night receptionist, is always ready to assist our guests, and we're glad that they were able to arrange a taxi for you. We continuously strive to provide excellent service to all our guests, and your kind words are truly appreciated.We look forward to welcoming you back on your next trip to Belfort.We look forward to seeing you again on your next stay.Best wishes,Milène D’AGOSTINI, Manager
by A verified traveler
Great location for train and bus
Posted 22 Sep 2023 on HotelsOur room was very cramped and really only suitable for one person. Otherwise, it was good.
The best thing was the location opposite the train station.
Comment from Hotel Management
27 Sep 2023 by Milène D’AGOSTINI, Manager, Hotel Management
Dear Sheila,Thank you for taking the time to share your feedback.We are delighted to hear that you appreciated our convenient location right across from the train station, making it easy for our guests to access public transportation. However, we regret to hear that you found your room to be cramped. Our hotel offers various room sizes, and we would be more than happy to help you choose a more spacious room for your next stay, such as our Executive or Family rooms, which offer more space and comfort.All of the team hope that we may be able to see you again in the future. Kindest regards,Milène D’AGOSTINI, Manager
by A verified traveler
Posted 21 Sep 2023
Nice hotel opposite the train station and despite being in that location was nice and quiet
Comment from Hotel Management
27 Sep 2023 by Milène D’AGOSTINI, Manager, Hotel Management
Dear Richard,Thank you for this review.We are delighted to hear that you appreciated our convenient location opposite the train station and found your stay to be quiet and peaceful. Our team works hard to ensure that our guests have a comfortable and enjoyable stay, so it's great to know that our efforts paid off in your case.We look forward to seeing you again in the future.Kind regards,Milène D’AGOSTINI, Manager
by A verified traveler
Posted 29 Jun 2023
All in all a good choice and location with lots' of restaurants around. Just the parking space was quite narrow and its entrance not very visible when arriving via the normal city road
Comment from Hotel Management
5 Jul 2023 by Milène D’AGOSTINI, Manager, Hotel Management
Dear Emmanuel,Thanks for taking the time to review your stay at our hotel.The comfort and satisfaction of our guests are of the utmost importance to us, so it is rewarding to know that you had such an enjoyable experience. We have duly noted your feedback concerning the parking, and we will make note of this for the future however, our team are readily available for assistance if required.It would be a pleasure to welcome you again. Kindest regards,Milène D’AGOSTINI, Manager
by A verified traveler from Spring Hill
Posted 18 Jan 2023 on Orbitz
Comment from Hotel Management
15 Mar 2023 by Milène D’AGOSTINI, Manager, Hotel Management
Dear Dawn,Thank you for sharing your opinion after your recent stay.We are pleased that we were able to meet your expectations.It would be our pleasure to have you return on another occasion. Very best wishes,Milène D’AGOSTINI, Manager
by A verified traveler
Posted 16 Jan 2023
Good hotel nicely situated opposite the station
Comment from Hotel Management
17 Jan 2023 by Amélie, Hotel Management
Hello,Thank you for this great note and comment.Sincerely,The reception
by A verified traveler
Posted 29 Nov 2022 on Hotels
Comment from Hotel Management
20 Dec 2022 by Amélie, Hotel Management
Bonjour,Nous vous remercions pour votre note et espérons que votre séjour ce soit bien passé.Cordialement,La réception
