Ratings based on 979 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Close to downtown
Comment from Hotel Management
30 Apr 2024 by Karen, Hotel Management
Thank you Susan for your 5 out of 5 review!We really appreciate it :)
by A verified traveler
Posted 14 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Mal Team , Hotel Management
Thank you for taking the time to leave us a score!
by A verified traveler
Posted 12 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Mal Team , Hotel Management
Thank you for taking the time to leave us a score!
by A verified traveler
Posted 9 Apr 2024
Stylish and quiet
Comment from Hotel Management
9 Apr 2024 by Mal Team, Hotel Management
Many thanks for leaving such a positive review of your stay. We hope you stay again in the future.
by A verified traveler
Posted 31 Mar 2024
Comment from Hotel Management
6 Apr 2024 by Mal Team , Hotel Management
Many thanks for your scoring 5/5
by A verified traveler
Posted 27 Mar 2024
Liked the upgrade to a club room and the room service breakfast for our room was very good. Unfortunately for our travel companions their room service slip was never picked up and had to go to the restaurant which was inconvenient for an early start. There was a reopening event and obviously too much time and effort went towards these non-paying guests and their freebies
Comment from Hotel Management
11 Apr 2024 by Mal Team, Hotel Management
Thank you for taking the time to share your feedback with us. We're delighted to hear that you enjoyed the upgrade to a club room and that you found the room service breakfast to be very good.However, we apologize for any inconvenience experienced by your travel companions regarding the room service slip not being picked up promptly. We understand the importance of a seamless experience, especially for early starts, and we're sorry for any inconvenience caused.Regarding the reopening event, we appreciate your understanding. Rest assured, we always strive to ensure that all our guests receive the attention and service they deserve, regardless of any special events taking place.Your feedback is valuable to us as we continuously strive to improve our services. We hope to have the opportunity to welcome you back for a more enjoyable experience in the future.Warm regards, Mal Team.
by A verified traveler
Posted 24 Mar 2024
Comment from Hotel Management
27 Mar 2024 by Mal Team, Hotel Management
Thank you for taking the time to score your recent stay with us. Your feedback is valuable to us and helps us ensure we continue to provide excellent service. If you have any further comments or suggestions, please don't hesitate to let us know. We look forward to welcoming you back in the future
by A verified traveler
Posted 18 Mar 2024
Comment from Hotel Management
8 Apr 2024 by Mal Team , Hotel Management
Thank you for your scoring 5/5
by A verified traveler
Posted 16 Mar 2024
We enjoyed our stay here, a convenient location for links to the George Best airport and walking to Queen’s university (albeit this is a bit of a walk). The hotel was having some renovations done during our stay, but it didn’t affect us. Rooms were nice and it was quiet.
Comment from Hotel Management
19 Mar 2024 by Chloe , Hotel Management
Hi Sarah,We are delighted you enjoyed your stay with us and found it a convenient location to the nearby attractions.Our renovations have now finished and it is good to know this did not have an affect on your stay.We do hope you return to see our new reception & restaurant areas :)Kind regards,
by A verified traveler
Posted 15 Mar 2024
The room was very hot even with radiator off and window open. I mentioned it at reception on check out and they said they had air conditioning. I checked they don't have it in bedrooms!! Also charged £21 for each breakfast whilst on tables in dining room it said it was £19. Don't like not being told truth and being charged the wrong amount for breakfast.
Comment from Hotel Management
19 Mar 2024 by Chloe, Hotel Management
Firstly, I wanted to extend our gratitude for taking the time to leave a review following your recent stay with us. Your feedback is invaluable to us as it helps us understand where we can improve our services to better meet the expectations of our guests.We noticed that you rated your experience as 3 out of 5, and we want to apologize if your stay did not meet your expectations. We take your feedback seriously, and we're committed to addressing any concerns you may have.Regarding the issues you raised, if you could kindly provide us with your room number, we would be more than happy to investigate further and address any issues you encountered. Additionally, I'd like to clarify that some of our rooms are equipped with air conditioning, and we apologize if this was not communicated clearly during your stay.Regarding the confusion with the breakfast menu prices, our table menu advertises both a 21 cooked breakfast and an 18 continental breakfast. We apologize if this caused any confusion, and we appreciate you bringing it to our attention.Lastly, I want to assure you that our staff are committed to providing honest and transparent service to all our guests. Your satisfaction and comfort are our top priorities, and we apologize if you felt otherwise during your stay
