Ratings based on 971 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
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Comment from Hotel Management
27 Apr 2024 by Madalina, Hotel Management
Good afternoon Ashley, Thank you for taking the time to review your stay with usI am thrilled to see that you had an excellent experience.We hope to be able to welcome you back again soon.Warm Regards, Madalina ConstantinAssistant Front Office Manager
by A verified traveler from Livingston
Posted 19 Apr 2024
Great place… restaurants and bar were great.. rent a car from enterprise to see north coast tourist spots!
Comment from Hotel Management
20 Apr 2024 by Madalina, Hotel Management
Good evening Peter, Thank you for taking the time to provide such a lovely review on your recent stay.I am thrilled to hear how much you enjoyed the hotel .We hope to be able to welcome you back again soon.Warm Regards, Madalina ConstantinAssistant Front Office Manager
by A verified traveler
Posted 7 Apr 2024
Fantastic, what you would expect from the Crowne plaza but staff were extra friendly!
Comment from Hotel Management
8 Apr 2024 by Madalina, Hotel Management
Good morning Mr Thomas, Thank you for taking the time to provide such a lovely review on your recent stay.I am thrilled to hear how much you enjoyed the. I will make sure to pass your lovely comments onto the teams as they always aim to provide our guests with an unforgettable experience.We look forward to welcoming you again.Warm Regards, Madalina ConstantinAssistant Front Office Manager
by A verified traveler
Posted 18 Mar 2024
All the staff were absolutely wonderful. We were made to feel most welcome. Top notch.
The Foxhalls.
Comment from Hotel Management
20 Mar 2024 by Madalina, Hotel Management
Good morning Martin, Thank you for taking the time to provide such a lovely review on your recent stay.I am thrilled to hear how much you enjoyed the hotel and breakfast. I will make sure to pass your lovely comments onto the teams as they always aim to provide our guests with an unforgettable experience.We look forward to welcoming you again.Warm Regards, Madalina ConstantinAssistant Front Office Manager
by A verified traveler
Posted 20 Feb 2024
Comment from Hotel Management
1 Mar 2024 by Madalina, Hotel Management
Good evening Roy, Thank you for taking the time to review your stay with us. I am glad to see that you had a great stay. We look forward to welcoming you again.Warm Regards, Madalina Constantin
by A verified traveler
Posted 13 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Madalina, Hotel Management
Good morning Marc, I would like to start by apologizing to you for the inconveniences you might have caused during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Warm Regards, Madalina ConstantinAssistant Front Office Manager
by A verified traveler
Posted 2 Feb 2024 on Hotels
Comment from Hotel Management
7 Feb 2024 by Madalina, Hotel Management
Good evening Mr Barry, I would like to start by apologizing to you for the inconveniences you faced during your stay.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Warm Regards, Madalina
by A verified traveler
Nice Hotel, disappointed re use of Leisure Centre
Posted 26 Jan 2024 on HotelsNice hotel in a nice location. Prior to arrival we received an email telling us that if we wished to dine in the hotel that we would need to book either of their two restaurant in advance. As we knew that we would be arriving late, we duly booked a restaurant. When we arrived at the restaurant, they had no record of our booking but told us that there was no need to book anyway as they accepted walk-ins. The annoying part was that the hotel did not tell us in advance that we would need to book the leisure facilities in advance. When we enquired about this upon our arrival at 8:00, they told us that the leisure centre was closed and therefore we could not make a booking. We contacted the leisure centre the next morning to make a booking only to learn that the next available slot was as 12:00. Hotel checkout is 11:00 so this did not suit. We booked this hotel based on the fact that it had a swimming pool. Unfortunately the hotel do not make it easy for customers to use the leisure facilities.
Comment from Hotel Management
27 Jan 2024 by Madalina, Hotel Management
Good evening Bernadette, I would like to apologise for the inconveniences that we might have caused during your stay. The hotel has the River Bar Bistro which does not require a booking, is based on walk ins, first come first served basis, and the Green room restaurant, which does require to book a table in advance. Leisure centre is open from 6am to 22pm Monday to Friday and in weekend is open from 8am to 8pm and requires booking slots. The leisure centre can also be accessed after 11am, check out time. They provide changing rooms, showers and lockers. All this information would have been sent with your booking confirmation at the time of booking. Once again please accept my apologies for the miscommunication experienced. Warm Regards, Madalina Constantin
by A verified traveler
Posted 15 Jan 2024 on Hotels
Comment from Hotel Management
22 Jan 2024 by Hotel Experience Manager, Hotel Management
Hi Christine,Thank you for the 10/10 rating. We are so pleased that you enjoyed your experience and look forward to welcoming you again.Warm Regards,Alice S
by A verified traveler
Posted 15 Jan 2024
Comment from Hotel Management
22 Jan 2024 by Hotel Experience Manager, Hotel Management
Hi Julie-Ann,Thank you for the 5/5 rating. We look forward to having the pleasure of welcoming you again.Warm Regards,Alice S
