Ratings based on 493 Verified Reviews

4.1 out of 5
88% of guests recommend
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 29 May 2024
5 out of 5
by A verified traveler

Posted 2 May 2024
Great property. Loved it
Comment from Hotel Management
22 May 2024 by Mercure Belém Boulevard, Hotel Management
Boa tarde,Agradecemos pelo feedback, para nós é gratificante saber que nossos hóspedes possuem uma experiência agradável.Atenciosamente,
2 out of 5
by A verified traveler

Air Conditioning needs improvement.

Posted 1 Mar 2023 on Hotels
I’ve stayed at this location a few times. The air conditioning in the rooms is not the best. The temperature in Belém is pretty hot all year round and a cool room where you can rest is a must.
Comment from Hotel Management
3 Mar 2023 by Emanuela Calumby - front coordinator, Hotel Management
Mr,or Mrs.We appreciate your feedback, it is important to help us always seek to evolve. We would like to thank you for your comment and we are available to share a detailed explanation of what happened during your stay.Best regards,
3 out of 5
by A verified traveler

Posted 4 Dec 2022 on Hotels
Comment from Hotel Management
13 Dec 2022 by Emanuela Calumby, Hotel Management
Senhora Ellem, Agradecemos os seus comentários no seguimento da sua estada no Mercure Belém Boulevard. Foi com prazer que recebemos seu comentário. Não deixaremos de partilha-lo com toda a equipe . A sua satisfação é a melhor recompensa para os nossos colaboradores que trabalham diariamente para lhe prestar um serviço irrepreensível. Na expectativa de o acolher de novo, queira aceitar os nossos melhores cumprimentos.
5 out of 5
by A verified traveler

Posted 21 Apr 2022
Very good and friendly service and the location is safe and convenient..we enjoyed our stay of 5 days, however the internet connection was very poor and there was no solution during our stay
Comment from Hotel Management
29 Apr 2022 by Vanessa Hernández, Hotel Management
Dear Mr. Sham, Thank you for bringing to our attention your important impressions referring to your stay with us. We work hard with training, and the team focus is to offer a warm and efficient service. We would like to thank you for your contribution.We have discussed among the departments involved to avoid those misconceptions in the future. Thank you again for your cooperation, and if there is a chance to stay with us again, please let me know. I would like to take care of you reservation in person. Sincerely, Vanessa Hernández Reception Coordinator
4 out of 5
by A verified traveler

Posted 26 Mar 2022 on Hotels
Comment from Hotel Management
29 Mar 2022 by Vanessa Hernández, Hotel Management
Prezado Sr. Wallace, Agradecemos a sua avaliação a respeito do Mercure Belém Boulevard. Esperamos voltar a recebê-lo em outras oportunidades. Cordialmente, Vanessa Hernández Coordenadora de Recepção
2 out of 5
by A verified traveler

Posted 21 Mar 2022
The breakfast was very limited. All of the cakes and bread were dried out and crumbly. Dining restaurant was completely empty, even no staff. Last day a very loud group was drinking in the restaurant and no one of the staff was saying anything. The hotel seemed understaffed.
Comment from Hotel Management
22 Mar 2022 by Vanessa Hernández, Hotel Management
Dear Sir. Winston, Thank you for sending us your important impressions regarding your stay with us. We work hard with training, and the focus of the team is to offer a warm and efficient service. We would like to thank you for your contribution. We have discussed between the departments involved to avoid such misconceptions in the future. Thanks again for your cooperation, and if there is a chance to stay with us again, please let me know. I would like to attend your reservation in person. Sincerely, Vanessa Hernández Reception Coordinator
5 out of 5
by A verified traveler

Posted 19 Feb 2022 on Hotels
Comment from Hotel Management
22 Feb 2022 by Vanessa Hernández, Hotel Management
Dear Mr. Dale, We would like to thank you for choosing the Mercure Belém Boulevard. Thank you for sharing your experience with us. Be aware that each guest's commentary is given extra attention so that we can achieve better service. We hope to see you soon. Sincerely, Vanessa Hernández Reception Manager
5 out of 5
by A verified traveler

Posted 16 Feb 2022
Modern building with a nice bathroom and view from balcony. The breakfast buffet was very good.
Comment from Hotel Management
22 Feb 2022 by Vanessa Hernández, Hotel Management
Dear Mr, Kenneth We would like to thank you for choosing the Mercure Belém Boulevard. We hope to welcome you again. Sincerely, Vanessa Hernández Reception Manager
1 out of 5
by A verified traveler from Jacksonville

Posted 26 Jan 2022
The worse hotel I have stayed at - the general manager, she was the rudest person that has ever serviced me during any of my stays / I have traveled around the world for the past 10 years with Expedia, and I am an Expedia Gold Plus member, and let me tell you - I will NEVER stay at this hotel ever again! And never should you - I cannot say enough: STAY AWAY!
Comment from Hotel Management
25 Feb 2022 by Vanessa Hernández, Hotel Management
Dear Mr. Ricardo, In face of the statements, We proceeded to thoroughly investigation to the facts with the employees, management and residents of the hotel, and we did not find any violation of our accommodation policy. We emphasize that our hotel follow the highest standards of international hospitality, maintaining strict control of hotel team training. We deeply regret what happened. Vanessa Hernández RECEPTION MANAGER
Back to Hotel Details Showing Reviews 1 - 10 of 493 Next