Ratings based on 262 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
Really good property and service.. loved staying here.. Rooms are massive
Comment from Hotel Management
10 May 2024 by Management, Hotel Management
Dear Prashant,Thank you for your wonderful review! We are very happy to hear that you enjoyed your stay with us and found our property and service to your liking. It is fantastic to know that you appreciated our spacious rooms. We look forward to welcoming you back for another great stay in the future!Kind regards,Management
by A verified traveler
Posted 21 Apr 2024
The staff are very friendly and helpful. The bedrooms were very nice and clean. The half board food is average at best. The property itself really needs a lot of maintenance and repair. The patio chairs are vinyl and they painted them with black paint that comes off on your cloths.
This property is well past its prime…..
Comment from Hotel Management
23 Apr 2024 by Management, Hotel Management
Dear Jeff,Thank you for taking the time to share your feedback with us. We're glad to hear that you found our staff friendly and helpful, and that you enjoyed the cleanliness of our bedrooms. However, we're sorry to learn of your disappointment with our half board food and the maintenance of our property. Your comments are important to us, and we'll address these issues with our team to make necessary improvements. We appreciate your honesty and hope to have the opportunity to welcome you back in the future with an enhanced experience.With regards,Management team
by A verified traveler
Posted 21 Apr 2024
Dirty especially in the restaurant area! The cutlery and the table were dirty. The hotel needs a deep refurbishment! I stayed there before covid and it was amazing. Needs to step up as competition are far better in Mauritius.
Comment from Hotel Management
23 Apr 2024 by Management, Hotel Management
Dear Yohan,Thank you for sharing your feedback with us. We're truly sorry to hear about your disappointing experience, especially regarding the cleanliness of our restaurant area. This does not meet our standards, and we apologize for any inconvenience it caused. Your comments are invaluable to us, and we'll be addressing them with our team to ensure improvements are made promptly. We understand your concerns about the need for refurbishment, and we're actively working on enhancing our property to better meet the expectations of our guests. We appreciate your loyalty and hope to have the opportunity to regain your trust in the future.With regards,Management
by A verified traveler
Posted 11 Apr 2024
Great location, however the access was a bit tricky. We reached there in the night and the maps were inaccurate. Staff were very friendly and organized a great Easter egg hunt for kids. Food options can be better and this was mentioned by other guests too. The beach, pool and surrounding area was fantastic, and this is a great base to explore the south of Mauritius.
Comment from Hotel Management
15 Apr 2024 by Management, Hotel Management
Dear Tarunashree,Thank you for taking the time to share your feedback with us! We're delighted that you appreciated our great location, although we apologize for any difficulty you encountered with access, especially at night. We're glad to hear that our staff made your stay enjoyable and that your kids had fun with the Easter egg hunt. Your comments about food options are noted, and we'll certainly work on enhancing our offerings based on guest feedback. It's fantastic to know that you enjoyed our beach, pool, and surrounding area, and we're delighted to be considered a great base for exploring the south of Mauritius. We hope to welcome you back soon for another memorable stay!Warm regards,Management
by A verified traveler
Posted 5 Apr 2024
Before listing those areas where the hotel fell short, its worth mentioning that the staff were very friendly and always tried and help wherever possible.
Aside from the pleasant staff, I'm afraid we certainly didn't have an enjoyable stay. This may well be a good resort for families as there is a big pool with activities and loud music but not for those looking to relax.
Outrigger is listed as a five star resort. This is definitely not the case - more like three star...especially when compared to other truly five star hotels we visited on the island.
There are a number of areas which definitely need highlighting (in no particular order):
1) The food in the main buffet restaurant is of a very poor quality, often defrosted and certainly not fresh.
2) The service at the restaurant is chaotic. Lots of staff running around with no clear system.
3) Main dining hall feels more like a school canteen.
4) There is a restaurant where you can pay extra and the food is better, but service still lacking and often small portion sizes.
5) The beach hut (by the main pool) serves substandard food for a 5* hotel (expect only burgers and pizzas).
6) We ordered two strawberry daquiris and were served iced strawberry from the slush puppy machine. The barman said he could just 'add rum' if we wanted a daquiri! Unacceptable.
7) Rooms were ok, good size but v small tv and nothing in the mini fridge
8) You'll need a car, remote part of the island!
9) Hotel still under renovation
Comment from Hotel Management
8 Apr 2024 by Management, Hotel Management
Dear Hugo,Thank you for taking the time to share your feedback with us. We are happy to hear that you found our staff to be friendly and accommodating during your stay.However, we're truly sorry to learn that your overall experience did not meet your expectations. Your feedback is invaluable to us as we continuously strive to improve our services.Please rest assured that we take your comments seriously, and we will address each of the concerns you've raised with our management team. We sincerely apologize for any inconvenience you may have experienced during your time with us.We hope that you'll consider giving us another chance in the future to provide you with the exceptional experience that we aim to deliver to all our guests.Warm regards,Management
by A verified traveler
Posted 31 Mar 2024
This is a nice resort for those who want a nice experience, whilst having the flexibility of meal plans, facilities and location. The staff were really helpful and always had a smile!! They teied their utmost best to make sure you had a great stay, and if it did go wrong, they were quick to reaolve things in the best way possible. Food quality was really good, however at times it did get repetitive. This was reailved again by a fdw simple request, which the staff were more than happy to help with. This extends to the dinner aswell. The buffet has theme nights for cuisines, thus avoiding repetition on mains and salads. However desserts were generic and much tye same theoughout. It would've been even better if the desserts followed the theme also. But, this could be due to wastage and other more relevant reasons, hence wasn't a big deal for my wife & I. Some staff were incredible - Dinson (manager), diksha (receptionist), Lukhoo (chef), Sheetal (buffet assistant, John & the other waiters/waitresses were really amazing in helping us with our dietary needs, and Lukhoo especially is an incredibly gifted chef! Room cleaning was decent, with the odd time we had to request something. The rooms themselves could've been better if the doors were properly sealed. We used to find ants and the odd gecko which decided to make its home inside ours. Overall, my wife & I had a great stay at the Outrigger and we would certainly consider returning.
by A verified traveler
Posted 19 Mar 2024
The property is amazing, unfortunately there’s not much around.
by A verified traveler
Posted 11 Mar 2024
Very good
by A verified traveler
Posted 18 Jan 2024
A beautiful beach and great options for pools, especially loved Plantation Club where afternoon tea is a must. The Edgewater Restaurant is excellent and Bar Bleu good for casual meals though options limited. The spa treatments were great.
Comment from Hotel Management
5 Feb 2024 by Vinesh, Hotel Management
Dear Eryn,Thank you for your delightful review! We're thrilled you enjoyed your stay with us. Your kind words motivate us to continue delivering exceptional experiences.Warm regards,Management
by A verified traveler
Posted 18 Dec 2023
