Ratings based on 28 Verified Reviews
4.8 Room cleanliness
4.3 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
27 Apr 2024 by Stephanie, Hotel Management
Dear Mr. Nodder,It is a great pleasure to know you have enjoyed your stay with us and that our team members have contributed so positively to make it a memorable one.We wholeheartedly thank you for your trust and for choosing to spend your holidays among us in Mauritius.At Heritage The Villas, we aim to help our guests make the most of their moments here and ensure they have a truly exceptional experience- We create moments to remember. We are committed in delivering our services to its highest level possible while providing the best comfort to our guests. Reading your positive feedback is definitely a great source of motivation for all of us and the team which we consider as our greatest rewards.We look forward to your next stay among us and we always assure you of Heritage The villas hospitality.Kind regards,Jean Alain NoelOperations Manager
by A verified traveler
Posted 1 Sep 2023
Fantastic stay, couldn't have asked for more. Excellent villa with the perks of hotels. All the staff were very helpful and welcoming in ensuring our stay was very memorable. Will definitely recommend to family and friends.
With limited vegetarian options in some restaurants, they were very flexible in providing other choices for us (especially chef Harjit at Zafarani).
I'd like to thank Dhanraj Pateetroy (Front Office Manager) for his help in arranging things before we got here via a regular exchange of emails and Melanie (Front Office Officer) for her ongoing support during our vacation. She went above and beyond to ensure our stay was enjoyable.
If you're vegetarian, then the half board option isn't suitable as you're limited to a few restaurants which don't have that much choice for vegetarians. We originally booked half-board but then had to cancel and re-book as villa only when we were notified of the restaurant restrictions. We ate at the restaurants every evening but ended up having breakfast at the villa as the breakfast options were very limited for vegetarians but cost over £20 each.
Comment from Hotel Management
17 Oct 2023 by Stephanie, Hotel Management
Dear Member of Expedia,We thank you for the feedback on the quality of our Villas services and facilities! We really appreciate that you are taking the time to share your experience with us.We are delighted to hear that you were able to take advantage of the overall service provided by our employees who were eager to help, and we are pleased to read that the comfort of our Villas, the restaurant in our domain have impressed you.We thanked you so much for taking the time to write about your exquisite experience with us. It is great to know how much you enjoyed our uncompromised services offered by our meticulous staffs especially Dhanraj and Melanie.We would like to thank you once again for having chosen Heritage The Villas for your holidays and we look forward to welcoming you back soon.Kind Regards,Jean Alain NoelOperations Manager
by A verified traveler
Very good property in south
Posted 12 Oct 2019 on HotelsThis place was much better than our expectations. It was in a golf course, where there was a river behind us, after that lush green grassland. There was a small private pool. The interiors of the Villa were very modern. The kitchen was thoughtfully designed. It was best stay in Mauritius.
by A verified traveler
Posted 16 Jul 2019
Amazing location, stayed in a villa with complementary golf cart to get around. Super friendly staff (especially housekeeping!)
Comment from Hotel Management
16 Jul 2019 by Rody, Hotel Management
Dear Guest,
We are happy to read that you had an excellent moment with us. We look forward to welcome you back soon.
Kind Regards,
by A verified traveler
Posted 1 Sep 2018
Its alright, However, there are big room for improvement in service
by A verified traveler
Great stay overall
Posted 14 Aug 2018 on HotelsOverall stay at Heritage was great! Will definitely come back (after learning a few lessons). Positives:
+ The villa itself is gorgeous. Very well setup, great views.
+ All inclusive option (for Awali) is quite reasonable for Mauritius, take it if you're planning to be at the resort most of the time
+ Service was generally good. You're assigned a person who helps with reservations, admin and they were largely on top of their stuff
Negatives:
+ You have to push the staff to get many things. I arrived for my 2 pm check-in but the place wasn't ready. Initially, they wanted to keep me in a small room at the venue (no bed, but a shower), but when I pushed for somewhere to rest, I was offered an alternate villa instead for a couple of hours before the next one was ready
+ The food is very expensive (if you're not on all-inclusive). Dinner per person for example was $80 per person
+ The restaurants on all-inclusive are not available many times. You have to reserve, and there's no guarantee you'll get anything
Comment from Hotel Management
5 Sep 2018 by Ian, Hotel Management
Dear Valued Guests,
Greetings from Heritage The Villas,
We thank you for your valuable feedback and your precious time for sharing your feelings.
It is with immense pleasure that we read your comments and will make sure to share it with our whole team.
We have taken good note for the points to improve and will continuously strive to exceed your expectations for your next stay among us.
Looking forward to your next stay at Heritage The Villas.
Ian
Guest Relations Executive
Recommended
for Everyoneby A verified traveler from Scotland
Stunning villa overlooking golf course
Posted 14 Aug 2017We recently stayed at the Heritage Villas. We chose the villa as it was attached to 2 hotels which allowed us to use all of their facilities. What we didn't know until arrival was that both hotels were closed for refurbishment and will be for another few months! I strongly feel that we should have been told this before arrival. If we had, then we would have chosen to stay on a different part of the island with more choice of restaurants. We were allowed to use The Outrigger hotel's facilities which had 3 restaurants. On arrival one evening we realised that one was very expensive, the buffet was fully booked so we went to the Mauritiun themed night at the final choice. At around £60 per head with no drink, although we enjoyed the evening it was an expensive night! We also ate at the C Club one evening but there was no atmosphere as there were only diners at 3 tables. We felt rushed at our meal as we felt that we were holding up the staff from going home.
The villa itself was luxurious and in a stunning location with views to the golf course and in the distance, the sea. We enjoyed playing golf most days. Therefore we would highly recommend the villas but not while the hotels are closed! We had also planned to treat ourselves to an evening meal at the Chateau but guess what- closed for refurbishment! Pleas be honest with customers and if parts are closed for refurbishment then make it clear in the literature.
by Allan
Highly recommended for an amazing experience
Posted 16 Jan 2017 on HotelsThe villas was new, spacious and within a tranquil environment. If you want to enjoy more activities, you could hop on your golf cart and enjoy the large pools and the activities by the beach - then go back to your tranquil villa.
The place and main lobby was beautiful, modern yet preserving the charm of yesteryears.
Staying at the villa was an experience not many hotel can offer.
by A verified traveler
Exceptional Quality
Posted 21 Sep 2016 on HotelsAmazing in every way! We had a very memorable experience here and can't wait to return! Excellent staff and exellent service!
by Surendra Kumar from Jaipur
Posted 1 Aug 2016 on Hotels
Th stay was amazing and outstanding. It had been a wonderful experience at the heritage the villas.
The only downside was that our 2 pieces of clothes were not found when we returned back.
