Ratings based on 105 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 26 Apr 2024
Staff was very nice
Comment from Hotel Management
27 Apr 2024 by Rita Maakaroun, Hotel Management
Dear Mr. Tarek Thank you sincerely for taking the time to share your valuable feedback with us. We are delighted to hear that our staff provided you with exceptional hospitality during your stay. Your kind words serve as a testament to our commitment to delivering memorable experiences for our guests.As we continuously strive to exceed your expectations, please know that your feedback is invaluable to us. If there is anything specific we can do to enhance your next stay even further, we would be truly grateful if you could share it with us. Your satisfaction is our utmost priority, and we look forward to welcoming you back soon . Regards,
by A verified traveler
Posted 19 Apr 2024
Excellent
Comment from Hotel Management
20 Apr 2024 by Rita Maakaroun, Hotel Management
Dear Mr. AtallahThank you so much for your glowing review! We're delighted to hear that you enjoyed your stay with us. Your kind feedback is truly appreciated and encourages us to continue providing exceptional experiences for our guests. We can't wait to welcome you back for another memorable stay. Have a fantastic day!"Regards,Rita MaakarounGeneral Manager
by A verified traveler
One and only
Posted 24 Sep 2023 on HotelsI have stayed at many hotels in Beirut for the price range that Ramada offers, it is by far the best experience: hospitality, friendliness of staff, cleanliness is impeccable, rooms are large, views are better than expected in a populated city, high standard, nice lobby, good restaurant, surprisingly and agreeably very quiet which is not a trait in Beirut unless you stay at 5 star $500 a night hotels.
Comment from Hotel Management
24 Sep 2023 by Rita Maakaroun, Hotel Management
Dear Mr. NabihThank you so much for taking the time to share your wonderful experience at Ramada By Wyndham Downtown Beirut! We are thrilled to read your kind words and are delighted that your stay with us surpassed your expectations.It's truly rewarding to learn that our hospitality, the friendliness of our staff, and the cleanliness of our premises left a lasting impression. We take great pride in offering spacious rooms and maintaining high standards to ensure a memorable stay for our guests.We appreciate your acknowledgment of our quiet ambiance and beautiful lobby. Providing a tranquil environment in the heart of a bustling city is something we strive for, and it's wonderful to know that this aspect of your stay was a pleasant surprise.Your positive feedback serves as motivation for our team to continue delivering exceptional service and maintain our commitment to excellence. We hope to welcome you back soon and provide another outstanding experience.Thank you again for choosing Ramada By Wyndham Downtown Beirut.Best regards,Rita Maakaroun General Manager
by A verified traveler
Posted 1 Sep 2023
Super clean room, very comfortable bedding and linens, friendly staff
Parking is an extra $10 US
Air conditioner in the room was noisy during the night but room was super cool
restaurant on site and so many around, five minutes walking distance from zeytouna bay and seaside
I would absolutely recommend and would stay again
Comment from Hotel Management
4 Sep 2023 by Rita Maakaroun, Hotel Management
Dear Mrs. RolaThank you so much for taking the time to share your 5/5 review of your recent stay with us . We're absolutely thrilled to hear about your exceptional experience at our hotel.Your compliments about our super clean rooms, comfortable bedding and linens, and friendly staff mean a lot to us. Maintaining high standards of cleanliness and providing a welcoming atmosphere is our top priority.We appreciate your feedback regarding the parking fee, and we'll certainly consider how we can improve our communication in this regard. Your input helps us enhance the overall guest experience.We apologize for any inconvenience caused by the noisy air conditioner, but we're glad to hear that it kept your room super cool. We'll address this to ensure a quieter night's sleep in the future.It's fantastic to know that you enjoyed our on-site restaurant and the proximity to Zeytouna Bay and the seaside. Our location is indeed a gem, and we're delighted you had the opportunity to explore the area.Thank you for your wholehearted recommendation. It would be our pleasure to welcome you back, and if you plan to return, please don't hesitate to reach out. We'll be here to ensure your next stay is just as wonderful as this one.Regards,Rita MaakarounGeneral Manager
by A verified traveler
Not as expected
Posted 20 Nov 2019 on Hotelsit's not clean as expected, Annoying because of the sounds inside the hotel.
Comment from Hotel Management
2 Dec 2019 by GM, Hotel Management
Dear Valued Guest,
Greetings from Ramada Downtown Beirut.
I would like first to apologize for not meeting your expectations and to thank you for extending this comments. Your comments are not taken lightly and were passed to the concerned head of departments to improve on that aspect.
Thank you again for your review and we look forward to welcoming you back soon to show you that your unpleasant experience was an exception.
Best Regards,
Yasmine Maalouf
General Manager
by A verified traveler
Posted 15 Nov 2019
The location is absolutely perfect for the price, its close to the best places in beirut.
Comment from Hotel Management
2 Dec 2019 by GM, Hotel Management
Dear Valued Guest
Thank you so much for extending this review and for your kind words.
We look forward to welcoming you back the soonest.
Best Regards,
Yasmine Maalouf
General Manager
by A verified traveler
Beirut
Posted 14 Oct 2019 on HotelsGreat hotel and great price right in the middle of Beirut.
Comment from Hotel Management
31 Oct 2019 by GM, Hotel Management
Dear Valued Guest,
Thank you very much for taking the time to post your review following your stay at Ramada Downtown Beirut. I am glad to notice that your overall rating was satisfactory.
Should you have any suggestions or comments in order to make your next stay with us even more comfortable, please do not hesitate to let me know.
We look forward to welcoming you once again to the Ramada Downtown Beirut, assuring you of our best care and quality services at all time.
Best regards,
Yasmine Eid Maalouf
General Manager
by A verified traveler
Posted 23 Sep 2019
Basic facilities but clean and reasonably priced, in a good location. Staff was very friendly and helpful. Only minor quibbles: could not manage to adjust the A/C temperature, and the shower stall leaked.
Comment from Hotel Management
13 Nov 2019 by GM, Hotel Management
Dear Valued Guest,
Thank you very much for taking the time to post your review following your stay at Ramada Downtown Beirut. I am glad to notice that your overall rating was quite satisfactory.
Moreover, thank you for highlighting on our convenient location, cleanliness, & helpful and friendly colleagues. Such compliments will surely motivate all of us to always go beyond our guests’ expectations and deliver our brand promise to our guests
On the other hand, we would like to apologize for the experience you have had with the shower and the AC and rest assured that your constructive comment has been highlighted to the concerned Head Of Department to improve on this aspect.
We look forward to welcoming you once again to the Ramada Downtown Beirut, assuring you of our best care and quality services at all time.
Best regards,
Yasmine Eid Maalouf
General Manager
by A verified traveler
Posted 22 Sep 2019
Comment from Hotel Management
13 Nov 2019 by GM, Hotel Management
Dear Valued Guest,
Greetings from Ramada By Wyndham Downtown Beirut.
Thank you for staying with us, we really appreciate your feedback and we look forward to welcoming you back soon.
Best Regards,
Yasmine Maalouf
General Manager
by A verified traveler from Ottawa
Posted 13 Sep 2019
Location is great, amenities not so much. Breakfast not included. Tv is not too exciting. Shower grout needs cleaning.
Comment from Hotel Management
31 Oct 2019 by GM, Hotel Management
Dear Mr. Basam,
Thank you for taking time to share your thoughts about your last stay. Your comments are well received and will be thoroughly discussed with the concerned department head.
Once again, thank you for your feedback and we hope this will not refrain you from coming back and we all look forward to welcoming you again to the Ramada Downtown Beirut assuring you of our best care and quality services.
Best regards,
Yasmine Eid Maalouf
General Manager
