Ratings based on 210 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler from Boston
Posted 1 Jan 2024
I have stayed at this property many times. It is 5 Star service all the way. This property is especially nice in the Summer months with the pool and seaside amenities.
We enjoyed our Christmas stay and the Christmas brunch.
Staff treat you like royalty and have been consistent in all of our visits to this property.
Comment from Hotel Management
3 Jan 2024 by Eric Piatti, Hotel Management
Dear Mr. James,Greetings from Kempinski Summerland Hotel and Resort Beirut!Allow us to extend our sincerest appreciation for always choosing to stay at our hotel. We are thrilled to read your encouraging review about the consistency of the service. We are very glad to learn that you enjoyed your most recent stay with us during Christmas.Feedback such as you have provided is the best motivation tool to all of us and I will proudly share it with all the team member as a token of appreciation for meeting your expectation and for extending a royal treatment to you.Your loyalty to Kempinski means a lot to us and is greatly appreciated. It is always a pleasure to host you, and we are looking forward to welcoming you back in the near future.Sincerely,Eric PiattiGeneral Manager
by A verified traveler
Posted 30 Oct 2023
i liked it
Comment from Hotel Management
3 Nov 2023 by Eric Piatti, Hotel Management
Dear Mr. Ali,Thank you for visiting Kempinski Summerland Hotel and Resort Beirut and for reviewing your journey. We are delighted to note that you liked the property and we hope to be of your service again soon.Kind regards,Eric PiattiGeneral Manager
by A verified traveler
Posted 16 Oct 2023
by A verified traveler
Posted 14 Oct 2023
Everything was perfect
Comment from Hotel Management
17 Oct 2023 by Markus Iseli, Hotel Management
Dear Mr. Serjik,Thank you for visiting Kempinski Summerland Hotel and Resort Beirut and for reviewing your journey with us. We are delighted to read that everything was perfect during your stay and we will gladly share your feedback with the entire team.We hope to be of your service again soon.Kind regards,Markus IseliGeneral Manager
by A verified traveler
Posted 14 Oct 2023 on Hotels
"I recently had the pleasure of staying at Kempinski Summerland Beirut, and it was nothing short of extraordinary. The level of service was unparalleled, making for a truly exceptional experience. From the moment I arrived, I was greeted with warmth and professionalism. The staff's dedication to ensuring a memorable stay was evident at every turn.
The resort's location is simply stunning, with breathtaking views and a serene atmosphere that allowed me to unwind and relax. The attention to detail in every aspect of the property was remarkable, creating a beautiful and welcoming environment.
I can't say enough about the fantastic customer service that I received during my stay. It's clear that the team at Kempinski Summerland Beirut goes above and beyond to make every guest feel special.
If you're looking for a top-notch destination with great service and a beautiful setting, I highly recommend Kempinski Summerland Beirut. My experience there was truly unforgettable, and I can't wait to return."
Comment from Hotel Management
24 Oct 2023 by Markus Iseli, Hotel Management
Dear Mr. Steven,Greetings from Kempinski Summerland Hotel and Resort Beirut! Allow me to extend our sincerest appreciation for you choosing to stay at our hotel during your most recent visit to Beirut and for taking the time to share your feedback with us. We are delighted to learn that you have enjoyed your journey with us and we were able to provide you with an unparalleled and exceptional experience. We are thrilled to read your positive comments about the resort and the services provided. Thank you for recommending the hotel as a top-notch destination.I will proudly share your encouraging review with the entire team for being professional and providing guests such as yourself with a memorable experience. Feedback such as you have provided is the best motivation tool to all of us.We are looking forward to having the opportunity to welcome you back soon! With kindest regards, Markus Iseli General Manager
by A verified traveler
Posted 13 Oct 2023
by A verified traveler
Posted 5 Oct 2023 on Hotels
by A verified traveler
Added to our wedding’s magical experience
Posted 21 Sep 2023 on HotelsThe stay at Kempinski was nothing short of amazing; we chose this hotel as the wedding night + day stay for our wedding in Lebanon and we were extremely happy with our choice.
The staff were super helpful from checkin time, to room service, to laundry service, all the way until check out. During the day we utilized the pool at Kempinski which was a lot of fun, the food at the pool was a real treat after the wedding night AND the team were kind enough to help us stay for a late check-out to catch our flight later.
All in all I would definitely stay at this hotel in the future, not only is the standard and service high but I also prefer the area it is located in within Beirut over the other crowded areas, it’s super close to the center (Beirut is pretty compact) so there’s no trade off.
Comment from Hotel Management
22 Sep 2023 by Markus Iseli, Hotel Management
Dear Mr. Hashim,Greetings from Kempinski Summerland Hotel and Resort Beirut! It was a great pleasure to hosting you for your wedding night. Kindly allow us to thank you for choosing to stay with us and for providing your valuable feedback and recommendation about the hotel. We are thrilled to know you have enjoyed your overall experience with us from the check-in and check-out, to the room service, the laundry, the pools and the food. It fulfills us with pride and joy to hear your encouraging comments about the high service of our team members and to have such professional and helpful people to look after our guests, creating unforgettable moments and an amazing experience. I will take this opportunity to cascade your praise with her and the entire team. Feedback such as you have provided is the best motivation tool to all of us.We are looking forward to welcome you back soon and in the meantime, I am wishing you good health and remain,With kind regards,Markus Iseli General Manager
by A verified traveler
Posted 10 Sep 2023
Pools are exceptional
Comment from Hotel Management
11 Sep 2023 by Markus Iseli, Hotel Management
Dear Mr. Edmund,Thank you for visiting Kempinski Summerland Hotel and Resort Beirut. We are glad to hear that you find the pools "exceptional".It was a pleasure having you and being of service to you. Kind regards, Markus W. Iseli General Manager
by A verified traveler from Boston
Posted 6 Sep 2023
We have stayed here many times and the amenities and service are top notch.
Shout out for both Mohammad’s at lower pool bar. Excellent servers! Chalil is an outstanding bar tender and enjoy knowing he is their upon our return. Also, Hassan and Maher at upper bar. Marcel at front desk.
Overall… We always are treated well and feel that Kempinski is our home away from home when visiting Beirut. Shukran for another great sat: Aug 26 thru Sept 6th. Marcus has done a great job managing customer experience as the GM!
Comment from Hotel Management
11 Sep 2023 by Markus Iseli, Hotel Management
Dear Mr. James,Thank you for your loyalty to Kempinski Summerland Hotel and Resort Beirut and for sharing your valuable review regarding your last journey.I am delighted to hear your encouraging comments about the excellent team members. I will proudly share your word of praise with Khalil, Hassan, Maher, Marcel and all the team members.We aim to exceed our guest's expectations and I am thrilled to know that we are able to make you feel at home. Your loyalty to Kempinski means a lot to us and is greatly appreciated. It is always a pleasure to host you, and we are looking forward to welcoming you back in the near future.Kindest regards,Markus IseliGeneral Manager
