Ratings based on 21 Verified Reviews

4.3 out of 5
100% of guests recommend
4.3 Room cleanliness
4.2 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 7 Mar 2020 on Hotels
5 out of 5
by A verified traveler from Beirut

Posted 17 Oct 2019
- Spectacular views of the mountain and sea - Professional and friendly staff - Away form the noise of the city - Cleanliness
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 1 Sep 2019
3 out of 5
by A verified traveler

Posted 26 Aug 2019
It seemed that Property management has changed from last year where it was much better and client friendly. Less cleaning crew to clean pool area especially inside, hotel rooms are not well maintained.
4 out of 5
by A verified traveler

Posted 24 Aug 2019
The beach is beautiful and clean, room is nice and balcony is spacious. Sea view is not wonderful but nice
Comment from Hotel Management
25 Aug 2019 by GM, Hotel Management
Thank you for sharing your experience, we look forward to welcoming you back.
2 out of 5
by A verified traveler

Posted 16 Aug 2019
First they ask u to park the car by yourself ,carry your bags and u should also pay for the parking. 2nd the reception doesn’t give u options and they just say if u want to cancel u loose the money which you have paid this is the only thing they were repeating even the upgrade option with additional payment was not available. Mosquito all over the place even the room. Unfriendly staff Breakfast was a really bad choice all cups are dirty and no variety in food tables and floor is so dirty. TV was not working well and we called the Tec twice. Wedding party till 1:30 AM noisy so we’ve missed the chance to sit inside because of the TV and outside because of the wedding. Some restaurants in the same hotel doesn’t Have the option to add the payment to the room So u should hold cash all time
Comment from Hotel Management
17 Aug 2019 by MG, Hotel Management
Dear Valued Guest, We thank you for your comment following your stay with us and indeed it is our pleasure having you as our valued guest during your stay in our hotel though it is with much regret to know that we were not able to meet your expectations. There are a couple of things that we would like to highlight. With regards to parking service, we have two options: self park with half price or valet service with normal price! Moreover, regarding cancellation policy, as a hotel we are flexible to cancel but you did not reserve directly with us, hence we should follow the policy of the partner you booked with, if you did a non refundable reservation you will loose the money if you cancelled. As for the upgrade, it is an option upon availability. Your comments are well received and will not be taken lightly, we apologize for any inconvenience we may have caused. Once again, we thank you for taking the time to share your opinion on this platform. Regards, Mohammad Al Ghali Hotel Manager
5 out of 5
by A verified traveler

Posted 11 Aug 2019
Comment from Hotel Management
12 Aug 2019 by MG, Hotel Management
Thank you Sir for the great review. Best Regards, Mohammad Al Ghali
4 out of 5
by A verified traveler

Posted 26 Jul 2019
Comment from Hotel Management
27 Jul 2019 by MG, Hotel Management
Thank you for sharing your recent experience, we look forward to welcoming you back.
3 out of 5
by A verified traveler

Breakfast not at 7AM

Posted 22 Jul 2019 on Hotels
They tell you beakfast starts at 7AM. One day came down at 7:30 and they were not even ready to start breakfast, they were just starting to put out the food ad the chef showed up at 7:50. We had to leave for work or else we would be late.
Comment from Hotel Management
23 Jul 2019 by MG, Hotel Management
Dear Mr. Jorge, Greetings from Jiyeh Marina Resort. Thank you for sharing your recent experience by writing this review. Sorry your breakfast experience was not as expected. Your comments are well received and were forwarded to the concerned managers to fix. Kindly accept our sincere apologies. Looking forward to welcoming you back. Best regards, Mohammad Al Ghali Hotel Manager
4 out of 5
by A verified traveler

Posted 23 Jun 2019 on Hotels
Comment from Hotel Management
28 Jun 2019 by MG, Hotel Management
Dear Mr. Karim, Thank you for sharing your feedback, we look forward to welcoming you back soon.. Best Regards, Mohammad Ghali Hotel Manager
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