Ratings based on 78 Verified Reviews
4.2 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2024
by A verified traveler
Posted 16 Oct 2023 on Hotels
wonderful stay we enjoyed it fully
by A verified traveler
Posted 7 Jul 2023
Comment from Hotel Management
1 Aug 2023 by Rima, Hotel Management
Dear Armand, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Beirut Metropolitan Palace soon.Kind Regards,
by A verified traveler
Posted 6 Jul 2023
Perfect for a quick visit
Comment from Hotel Management
1 Aug 2023 by Rima, Hotel Management
Dear Ahmed, Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Beirut Metropolitan Palace soon.Kind Regards,
by A verified traveler
Posted 9 Jun 2023
The front desk staff particularly Janaa & Rebeca were very helpful in our needs during our stay in the hotel especially securing tickets for a musical show of Caracalla . Also Charbil & Hassan the concierge were excellent. The Hotel was very clean, safe and in a convenient location of Beirut.
Comment from Hotel Management
1 Aug 2023 by Rima, Hotel Management
Dear Joseph Michael,Thank you for your feedback regarding your recent stay at Hilton Beirut Metropolitan Palace. We are thrilled to hear that you had a wonderful experience and that our team members made your stay unforgettable. We just shared your warm comments with our team who were truly grateful. We would be very happy to have you with us soon again.Best Regards,
by A verified traveler
Posted 3 May 2023
DO NOT COME TO THIS PLACE !! very bad wifi services and terrible food service. I stayed for three days only, each morning the breakfast is either late, not what you ordered or not well cooked. Staff who came to the room are really careless and have no sense of responsibility or hospitality.
Comment from Hotel Management
4 May 2023 by Nagham, Hotel Management
Dear Mr. Fady, We appreciate your review of your recent stay at our hotel and offer our sincerest apologies for the less than satisfactory experience with our Food & Beverage team. We understand how disappointing it must be when the standard of your stay is not equal to that which you expect, and please rest assured that this is not the lasting impression we wish to leave with our valued guests. We are currently investigating on the details during your stay and can assure you that corrective measure will be taken.Please accept our apology on behalf of the Team Members and hope you will visit us again soon and give us the chance to make it right for you. Best Regards,
by A verified traveler
Posted 15 Jan 2020 on Hotels
by A verified traveler
Posted 7 Dec 2019
The hotel is excellent - I booked it to a friend and he found it a great experience
Comment from Hotel Management
11 Dec 2019 by Naif Zureikat, Cluster General Manager, Hotel Management
Dear,
Thank you for taking the time to share this excellent review with us! We are delighted to read your comments and hope we will hosting you again soon!
Best Regards,
by A verified traveler
Posted 6 Oct 2019 on Hotels
by A verified traveler from Toronto
Posted 11 Sep 2019
Nice look old but. Nice location for my Business near mall
Comment from Hotel Management
13 Sep 2019 by Naif Zureikat, Cluster General Manager. , Hotel Management
Dear Am,
Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we are looking forward to having you again as a guest in our hotel.
Best Regards,
