Ratings based on 34 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Mar 2020
Comment from Hotel Management
8 Mar 2020 by Manager , Hotel Management
Thank you for sharing your lovely feedback. We are delighted you had an outstanding time with us as providing our guests with a memorable experience is what we thrive for. It is gratifying for the team, to be reminded of the positive impact they have on our guests' experience at the hotel as we always aim to make the best out of it. We look forward to welcoming you back soon!
by A verified traveler
Good choice for a leisure trip
Posted 5 Mar 2020 on HotelsExcellent location (short walk to the Souks, the Mosque, Zaitunay bay and even Corniche). Nice spacious rooms with balcony. Great restaurant with very attentive staff.
Just a few downsides:
-The room gets too hot during the day even though it is cold outside and the A/C was not cooling the room at all. Seems it only heats the room more.
-They knocked our door for room service one day, then another day they rang our room phone after 8pm! They woke up our baby both days 😐.
-They have security check at the entrance of the hotel which is understandable (all hotels have it). But they wanted to revise us every single time we came in, even carrying a baby! It was so annoying. They already new us after staying there 4 nights.
Comment from Hotel Management
5 Mar 2020 by Malmardaa, Hotel Management
We appreciate your feedback, Ana Isabel! While we are glad that you had a great experience with us, furthermore; we value your concerns during your stay, rest assure that we will let our team know about them. We always work very hard to make sure all of our guests have a pleasant stay. We look forward to hosting you for a better experience.
by A verified traveler
Posted 19 Feb 2020 on Orbitz
Excellent costumer service and great location! I will come back for sure when I’m visiting.
Comment from Hotel Management
21 Feb 2020 by Manager, Hotel Management
Thank you Sir, for taking the time to provide us with a great feedback. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.
by A verified traveler
Pleasant
Posted 5 Feb 2020 on HotelsWe are more than satisfied with our stay me and my father they showed us the due respect and hospitality and we are Definitely going to come back
Comment from Hotel Management
6 Feb 2020 by Hilton Beirut Downtown, Hotel Management
Thank you Ahmad, for taking the time to provide us with a great feedback.
We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay.
We look forward to welcoming you back soon!
by A verified traveler
Posted 17 Nov 2019 on Hotels
Comment from Hotel Management
18 Nov 2019 by Hilton Beirut Downtown - Management Team , Hotel Management
Thank you, Sir, for taking the time to provide us with a great rating. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.
by A verified traveler
Posted 20 Oct 2019
Comment from Hotel Management
11 Dec 2019 by Hilton Beirut Downtown, Hotel Management
Thank you Sir for taking the time to rate our hotel.
We are sorry we were unable to provide you with the service you expect from Hilton during your last stay.
We appreciate if you can share with us your contact details and comments in order to fix the issues that can be solved.
Looking forward to welcoming you again and to provide you with an exceptional stay.
by A verified traveler
Posted 28 Sep 2019
Great location, modern and new, nice staff . About 15 min from the airport
Comment from Hotel Management
30 Sep 2019 by Hilton Beirut Downtown, Hotel Management
Thank you Sir for the excellent review!
We are delighted to hear that you had a wonderful stay with us.
We are glad you enjoyed our location and service. That's what we aim for!
We look forward to hosting you again soon for another positive experience!
by A verified traveler
Posted 24 Sep 2019
Comment from Hotel Management
24 Sep 2019 by Tracy Abou Mrad , Hotel Management
Thank you, Sir, for taking the time to provide us with a great rating. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.
by A verified traveler
Posted 12 Sep 2019
Comment from Hotel Management
13 Sep 2019 by Tracy Abou Mrad, Hotel Management
Thank you, Sir, for taking the time to provide us with great rating. We are glad to hear you had a great time at our hotel. We always work very hard to make sure our guests have a pleasant stay. We look forward to welcoming you back soon.
by A verified traveler
Posted 9 Sep 2019 on Hotels
Comment from Hotel Management
11 Sep 2019 by Hilton Beirut Downtown, Hotel Management
Thank you Khales for taking the time to rate our hotel.
We are extremely disappointed to see that we were unable to make your stay up to your expectation.
We appreciate if you can share with us your comments in order to fix the issues that can be solved.
Looking forward to welcoming you again and to provide you with an exceptional stay.
