Ratings based on 386 Verified Reviews

4.3 out of 5
82% of guests recommend
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler from Montreal

Posted 19 Feb 2024
People are friendly, good location, good price
Comment from Hotel Management
20 Feb 2024 by Samer AbouAleiwi General Manager, Hotel Management
Dear Mr. RamiThank you for choosing Gefinor Rotana Hotel Beirut. We appreciate your feedback especially about our friendly staff and location. We look forward to welcoming you back for another memorable experience in the future.Best regards,
4 out of 5
by A verified traveler from kuwait

Posted 11 Feb 2024
Wonderful hotel
Comment from Hotel Management
20 Feb 2024 by Samer AbouAleiwi General Manager, Hotel Management
Dear Mr. Firas,Thank you for choosing Gefinor Rotana Hotel Beirut. We appreciate your feedback and we look forward to welcoming you back for another memorable experience in the future.Best regards,
1 out of 5
by A verified traveler

Posted 22 Dec 2023
I enjoyed my stay thee, staff were very professional and friendly.
Comment from Hotel Management
1 Feb 2024 by Samer AbouAleiwi General Manager, Hotel Management
Dear Valued Guest,Thank you for your positive feedback about your stay at Gefinor Rotana Hotel Beirut. We're thrilled to hear you enjoyed your time with us, and we appreciate your kind words about our professional and friendly staff.We look forward to welcoming you back for another enjoyable stay.Best regards,
4 out of 5
by A verified traveler from Montreal

Posted 27 Oct 2023
Good location, clean and the staff are friendly
5 out of 5
by A verified traveler

Posted 6 Aug 2023
Comment from Hotel Management
8 Aug 2023 by Samer AbouAleiwi General Manager , Hotel Management
Dear Mrs. Reham, Thank you for choosing to stay at Gefinor Rotana Hotel in Beirut and for taking the time to share your feedback with us.Warm regards,
5 out of 5
by A verified traveler

Posted 26 Jul 2023
Comment from Hotel Management
16 Aug 2023 by Samer AbouAleiwi General Manager , Hotel Management
Dear Mr. Abdo,Thank you for choosing to stay at Gefinor Rotana Hotel in Beirut and for taking the time to share your feedback with us, we would be overjoyed to welcome you for a longer stay.Warm regards
5 out of 5
by A verified traveler

Posted 5 Jul 2023
Despite cleanliness, a facility facelift is needed. Overly an enjoyable stay and I will definitely visit again.
Comment from Hotel Management
6 Jul 2023 by Samer Abou Aleiwi, Hotel Management
Dear valued guest,Thank you for choosing to stay at the Gefinor Rotana Hotel in Beirut and for taking the time to share your feedback. We greatly appreciate your review and are delighted to hear that you had an enjoyable stay overall.First and foremost, we would like to express our gratitude for your positive comments regarding the cleanliness of the hotel. Our housekeeping team takes great pride in maintaining a high standard of cleanliness throughout the property, and it is always rewarding to receive such positive feedback.We also appreciate your kind words about our staff members. Providing friendly, attentive, and professional service is one of our top priorities, and we are glad that our team made a positive impression on you during your stay. We will make sure to pass along your compliments to them.We understand your feedback regarding the need for a facility facelift. Our commitment to guest satisfaction means that we are constantly looking for ways to improve our property. We take your comments seriously and will evaluate opportunities for updates and renovations to enhance the overall experience for our valued guests.Regarding the fitness center and pool area, we apologize if they did not meet your expectations. We acknowledge your feedback and will review these areas to ensure that they are in line with the cleanliness and comfort that we strive to provide throughout the hotel.Once again, we truly appreciate your feedback and your willingness to return to our hotel. Your satisfaction is our utmost priority, and we are thrilled to hear that you had an enjoyable stay and that you are planning to visit again. We value your patronage and look forward to welcoming you back on your next trip to Beirut.If you have any further suggestions or requests, please do not hesitate to reach out to us. We are always here to assist you and make your future stays even more memorable.Best regards,
5 out of 5
by A verified traveler

Posted 5 Jul 2023
Comment from Hotel Management
31 Jul 2023 by Samer AbouAleiwi General Manager , Hotel Management
Dear Mr. William,Thank you for choosing to stay at the Gefinor Rotana Hotel in Beirut and for taking the time to share your feedback.We hope to have the pleasure of welcoming you back for another exceptional stay in the future. Should you have any specific preferences or requests for your next visit, please don't hesitate to let us know. We're here to make every moment of your stay remarkable.Best regards,
5 out of 5
by A verified traveler

Posted 3 Jul 2023
Will definitely visit again. Furniture and Bathroom can do with a minor facelift they've served long enough. Recommended.
Comment from Hotel Management
6 Jul 2023 by Samer Abou Aleiwi, Hotel Management
Dear valued guest,Thank you for choosing to stay at the Gefinor Rotana Hotel in Beirut and for taking the time to share your feedback. We appreciate your review and are delighted to hear that you had a positive experience overall, and that you plan to visit us again in the future.We appreciate your suggestion regarding the furniture and bathroom in the room. As part of our commitment to continuously improve our guests' experience, we regularly assess our facilities to identify areas that may benefit from updates and renovations. Your feedback is valuable to us, and we will take it into consideration as we plan for future improvements.We are glad to know that you found our hotel to be recommendable. Providing a comfortable and enjoyable stay for our guests is our top priority, and we are thrilled that we were able to meet your expectations.Once again, we thank you for choosing the Gefinor Rotana Hotel and for your recommendation. We look forward to welcoming you back on your next visit to Beirut. If you have any further comments or suggestions, please do not hesitate to share them with us. We are dedicated to continually enhancing our guests' satisfaction.Best regards,
3 out of 5
by A verified traveler

Posted 17 Jun 2023
Then hotel is good , but the first checkin room the AC want working they moved us to second room
Comment from Hotel Management
6 Jul 2023 by Samer Abou Aleiwi, Hotel Management
Dear valued guest,Thank you for choosing to stay at the Gefinor Rotana Hotel in Beirut and for sharing your feedback with us. We appreciate your review and apologize for any inconvenience you experienced during your check-in process regarding the air conditioning in your first room.We strive to provide a comfortable and hassle-free stay for all our guests, and it is regrettable that you encountered an issue with the AC in your initial room. Please accept our sincere apologies for any inconvenience caused. We understand that a properly functioning air conditioning system is crucial, especially during the warm weather in Beirut.We are glad to hear that our team promptly addressed the situation by relocating you to a second room. Our staff aims to ensure that any issues are resolved quickly and efficiently, and we apologize for the inconvenience you experienced during this process. Your comfort is of the utmost importance to us, and we appreciate your understanding in this matter.Please rest assured that we take your feedback seriously, and we will use it to improve our services. Your satisfaction is our priority, and we will continue to work diligently to provide a seamless experience for all our guests.If there is anything else we can do to assist you or if you have any further feedback to share, please do not hesitate to reach out to us. We are here to ensure that your future stays with us are nothing short of exceptional.Best regards