Ratings based on 37 Verified Reviews
3.2 Room cleanliness
2.6 Service & staff
3.0 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
HORRIBLE STAY
Posted 7 Jun 2023 on HotelsThe rooms were okay.
Pathetic service during breakfast, the food is basically for the Chinese occupants and it's a first come first serve basis ,it's like a school once the food is finished if you didn't get that's your problem no effort even to meet the guest satisfaction.
We didn't get the value of what we paid for.
by A verified traveler
Posted 2 May 2023 on Hotels
The toilet system needs attention. We went for a day without the toilet flashing twice
by A verified traveler
Posted 16 Mar 2023
Cockroaches in room
Aircon not working
WiFi not working
No help from staff on issues
Insects everywhere
Staff ignore requests
Poorly maintained
Nice hotels available in close proximity (will never stay here again)
by A verified traveler
Should be awesome but isn’t
Posted 3 Jul 2022 on HotelsThe the place looks awesome as you drive up, but the pool isn’t clean the lifts don’t work you can’t get access to the beach as the won’t open the gates
They messed up with the booking and then tried to charge me for something that they could explain what they were charging for
by A verified traveler
Best in Beira
Posted 28 Dec 2021 on HotelsOur trip was great the breakfast rice was bomb. The rooms were nice and the service was great.
The grounds are beautiful
by A verified traveler
HOTEL IS RUNDOWN
Posted 19 Nov 2021 on HotelsI booked this for 2 of our business travellers and their experience was not good. Feedback is that the facility is totally run down with poor infrastructure and terrible food
by A verified traveler
Dsapontado com a gestão,hotel confortável!
Posted 17 Mar 2021 on HotelsUm hotel 5 estrelas que não consegue fornecer um café as 9.30 porque estão sem energia há mais de 2 horas,e não têm soluções nem para fritar ovo!
O que estava disponível eram porco e língua de vaca acompanhado de arroz,onde já se viu isso????So chinês mesmo,mas aqui é Moçambique!!Ate o pão era seco,e nem queijo tinha,uma vergonha de serviço!!!
by A verified traveler
Overnight in Beira
Posted 16 Feb 2020 on HotelsPros: Huge rooms with view of grounds and ocean - quiet, remote, balcony off bedroom.
Cons: Taxi cost from property to airport $15 for 7 minute drive - cost less to Beira Terrace across town. Communication is an issue. Prepaid may not show and can be an issue, so checkin can take longer than normal. Rooms quite a distance from reception and pool - at least mine was. First room had no electric - 2nd room fine. TV has 2 English language channels: Fox News and BBC world news, rest are Chinese with 2 Portuguese and reception not good. Bathroom is large, with both tub and shower, but glass wall between bedroom/bathroom that precludes privacy from bedroom a bit disconcerting.
This is a HUGE property with lots of employees and security, but seems almost deserted - was built by Chinese and includes mini mall and theme park, both now abandoned. Chinese built major road so maybe that's why this property built?
by A verified traveler
Avoid at all costs
Posted 14 Nov 2019 on HotelsReally awful hotel and one to avoid at all costs. We booked a suite as a couple through hotels.com but on arrival this was not available due to a lack of electricity.
The hotel refused to refund the difference when downgrading us to a standard room.
The room was poorly cleaned, dirty sheets and a balcony door that wouldn't lock.
The suffering continued through the night with two power cuts causing the A/C to fail and the room got very hot. At 4am the peacocks began to call to each other, a loud and unpleasant noise which prevented any further deep sleep from 4am until our alarms went off at 7am.
Having slept in a dirty, and increasingly warm room I was desperate for a shower. However, overnight the water had failed and we were not even able to flush the toilet let alone have a shower.
The reception staff weren't able to assist in any form of refund for what is quite possibly the worst hotel I've experienced. And at $200 for the night? Utterly atrocious experience.
by A verified traveler
Posted 17 Jun 2019 on Hotels
Comment from Hotel Management
21 Jul 2019 by a, Hotel Management
ok
