Ratings based on 139 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jul 2024
I stayed a few nights at this hotel. As a five star hotel, this property meets the expectation of cleaness. The room setting is a bit out of date but it still works well in general.
I particularly liked the bathroom layout -- it is larger than most hotel room bathroom by seperating toilet from shower/bath tub.
The hotel staffs are good in general. However, I had a bad experience with one front desk staff -- Frank Fang. When I need to use the business center for a printing, I asked him where the business center was located. He told me that the business center had been closed. So, I asked him what the open hour of the business center was. He changed his words by saying that the business center was still open but no staff there. So, no guest can use the business center. Then, I asked his help for the printing. He said the front desk could help the printing but it would come with a charge. When I tried to hand him my USB drive for the priting, he told me that no USB drive would be accepted. Anyone who like to use the printing at the front desk has to use the Chinese App, Wechat, to transfer the file to him for the printing. For anyone without the Chinese App, nothing he can do. Then, he refused to give any additional help.
I have a quite positive experience at this hotel. However, Frank Fang's attitude ruined my good impression of this hotel. Quite disappointed.
Comment from Hotel Management
18 Jul 2024 by 西安皇冠假日酒店总经理 Leslie, Hotel Management
Dear guest,thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza XI'AN.I would like to start by apologizing to you for the inconveniences you faced during your stay. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will coach our team to make the necessary changes so we can provide a better experience in the future.
by A verified traveler from Montclair
Posted 25 Apr 2024
Comment from Hotel Management
28 Apr 2024 by 西安皇冠假日酒店总经理 Leslie, Hotel Management
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Friendly and helpful.
Posted 4 Mar 2024 on HotelsIt was a good pleasant stay.
Comment from Hotel Management
5 Mar 2024 by 西安皇冠假日酒店总经理 Leslie, Hotel Management
Dear guest,thank you for taking the time to tell us about your experience at Crowne Plaza XI'AN.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
by A verified traveler
Posted 3 Jun 2023 on Hotels
Comment from Hotel Management
5 Jun 2023 by 西安皇冠假日酒店总经理 Leslie, Hotel Management
尊敬的贵宾，非常感谢您对西安皇冠假日酒店的好评和喜爱！ 我们很高兴看到您对此次入住十分满意，我们将继续为您提供高效服务、洁净空间和舒适客房，让您享受更为优质的入住体验，令旅途尽善尽美。期待您的再次入住！
by A verified traveler
Posted 18 Jun 2022 on Hotels
Amazing
by A verified traveler
Posted 15 Jan 2020 on Hotels
Thank you so much for the awesome room. I really appreciated the cleanliness, thick comfortable clean towels.
Comment from Hotel Management
28 Jan 2020 by Reise Li General Manager, Hotel Management
Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us . We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.
Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!
by A verified traveler
Posted 5 Oct 2019
Comment from Hotel Management
8 Oct 2019 by Wendy Meng，Marketing & Communications Manager, Hotel Management
Thank you so much for your review of our hotel. We hope you will visit us again.
by A verified traveler
Posted 30 Sep 2019
Good location in Xi’an city. Easy to commute to everywhere.
Comment from Hotel Management
8 Oct 2019 by Wendy Meng，Marketing & Communications Manager, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
by A verified traveler from Van
Posted 24 Sep 2019
非常好的酒店，可以俯瞰西安的夜景，酒店工作人员非常热情，各项设施都很好，并且帮我们免费升级了房间，是一次愉快的入住体验，下次还会选择这家酒店
by A verified traveler
Excellent hotel, spacious rooms
Posted 7 Sep 2019 on HotelsLovely hotel with opulent public rooms, and spacious well appointed bedrooms.
Situated a little outside the ancient city centre - about a twenty minute walk to the City South Gate.
Food good - the buffet dinner in the Zhuque excellent. The CP staff were helpful, despite the language barrier - an English speaker was usually made available when needed. Concierges were particularly obliging.
51st floor bar worth a visit, especially at night.
Highly recommended.
Comment from Hotel Management
11 Sep 2019 by wendy, Hotel Management
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
