Ratings based on 731 Verified Reviews

3.7 out of 5
82% of guests recommend
3.8 Room cleanliness
3.6 Service & staff
3.7 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 20 Jan 2020
friendly and approachable staff. would definitely come bac
4 out of 5
by A verified traveler

GOOD HOTEL AT A CONVENIENT LOCATION

Posted 14 Jan 2020 on Hotels
Enjoyed my stay and the location - next to the Sanyuanchao subway station - is very convenient. One thing that requires improvement, however, is the condition of the men's locker room on floor -1. The sauna and steam bath are a very welcome amenity, which I appreciate. However, the sauna is not operating correctly and the cleanliness of the steam bath and shower stalls needs to be improved.
2 out of 5
by A verified traveler

Smoky non-soming room

Posted 6 Jan 2020 on Hotels
Reception more interested in chat in his phone than welcome a new guest. The hotel is non smoking but they gave me a room with smell of cigarette and with dirty in the air con exit (dark the check-in
4 out of 5
by A verified traveler

Posted 23 Dec 2019 on Hotels
Comment from Hotel Management
24 Dec 2019 by Catherine, Hotel Management
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
4 out of 5
by A verified traveler

Posted 22 Dec 2019 on Hotels
Overall is great except the mattress is a little out of date.
Comment from Hotel Management
23 Dec 2019 by Catherine, Hotel Management
Dear Sir or Madam, We very much appreciate your comments regarding your stay at the Novotel Beijing Sanyuan. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
1 out of 5
by A verified traveler

Posted 28 Nov 2019
Room 702, card didn't work , water but no way to shower, handle broken,
Comment from Hotel Management
29 Nov 2019 by Catherine, Hotel Management
Dear German, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
3 out of 5
by A verified traveler

Great Location but that is were it all ends

Posted 17 Nov 2019 on Hotels
The location of the hotel is great. Thats where it all stops the room was so dirty. There was so much mold in the shower my allergies ended up acting up and it caused me to get sick. The bed was so hard. We were basically sleeping on a box spring. The coffee cups had chips out of them and were never changed out. There was a cracked tile in the bathroom that was sharp you could cut your toes on. The closet had wood that was falling apart.
Comment from Hotel Management
18 Nov 2019 by Catherine, Hotel Management
Dear Michael, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
2 out of 5
by A verified traveler from NYC

Posted 16 Nov 2019
This hotel seems to be converted from a crowded apt building. Very low ceilings with dusty tiny window. The temperature control doesn't work. It is hot and very dry in the room but there was nothing I could do. Very uncomfortable to sleep in. Fortunately I only stayed for 1 night. This is the worst Novotel I have ever stayed. Will think it twice before booking another Novotel!
Comment from Hotel Management
18 Nov 2019 by Catherine, Hotel Management
Dear BL, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 12 Nov 2019 on Hotels
1 out of 5
by A verified traveler

Posted 11 Nov 2019 on Hotels
Comment from Hotel Management
13 Nov 2019 by Catherine, Hotel Management
Dear Sir or Madam, Thank you for taking the time to tell us about your experience at the Novotel Beijing Sanyuan. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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