Ratings based on 975 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
My wife got stuck in the round electric entrance for about 5mins, banging on the glass door and no staff noticing that she was in trouble until another person who also stayed at the hotel to assist her. Over all the hotel is a bit aged. The lifts are still using a very old style sensor that the doors have to physically
trigger the sensor before they open again instead of infrared sensors.
by A verified traveler
Posted 14 Apr 2024
by A verified traveler
Posted 2 Apr 2024
Overall is average.
Location is good.
Room is dim and old looking. No foul smell though.
Room service & Do Not Disturb is still using the card still.
Security wise: Some lifts does not require the room card to scan while heading up to the rooms. Only 1 lift requires so. Not sure why the double standard.
Room cleaning service keep missing out things every other day. Once they didn't put new bathr towels when they took the olds ones away. Another time they took the toilet floor mat away and didnt replace it.
Bathtub was not able to stop water well, hence we are not able to use the bathtub.
Overall, we have high hopes on Novotel since our experience with Novotel in many countries are generally good. But this was definitely a can do much better kind of stay.
by A verified traveler
Posted 28 Mar 2024
All excellent
by A verified traveler
Posted 27 Mar 2024
The air conditioning system does not work in the room. I tried to set the temperature but the dial seems to be completely broken . Cold air continue to make the room very cold , the same temperature as outside ie 3-8 degrees. I caught a cold as a result. Hopefully, the hotel management does some about this ,
by A verified traveler
Posted 26 Mar 2024
Very convenient location which close to everywhere! However , breakfast only includes just 1 person .
by A verified traveler
Posted 24 Mar 2024
concierge is friendly, helpful, speaks a bit of english. to use the pool, you need a swim cap. the staff in the fitness area are strict.
by A verified traveler
Posted 19 Mar 2024
by A verified traveler
Posted 17 Mar 2024
A 8mins walk to APM for plenty of good food and WFJ walking street. Breakfast was good. Conveniently located between 2 MRT stations. Abt 30mins walk to Wumen Forbidden City.
Many Hutongs to explore within the area. Chang A street is abt 30mins walk too.
Hotel room is spacious, just looks little old with many marks on doors and walls. Water pressure was good too. Generous supply of mineral water daily and toiletries.The only minus for me was the shower curtain. It smells. Perhaps hotel could consider replacing them.
by A verified traveler
Posted 25 Jan 2024
