Ratings based on 352 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
They charged us ¥100 for a borrowed umbrella which is just ridiculous…
We felt sorry that we lost one of the umbrella we borrowed from the front desk earlier in the day. And we were being honest so just told them.
And then one of the guy in the front desk immediately and rudely asked us to pay them ¥100 for the lost umbrella, which is REALLY pricy… However, the price is not most the ridiculous part, the MOST SUSPICIOUS part is the looks on other staffs’ faces when that guy came up with that price… their faces were all like ‘REALLY’… I found it fishy so I asked the guy if there is a written price of the umbrella anywhere. And he said ‘it actually should be ¥150, I give you a lower price already’……
Okay, we didn’t want to waste more time dealing with this, so we just paid. However, the whole thing was just SO SUSPICIOUS that I couldn’t help thinking about it…
Other than this pricy umbrella event, everything else was really good.
Comment from Hotel Management
30 Apr 2024 by Guest Service Manager of Hilton Beijing, Hotel Management
Greetings from Hilton Beijing! Thank you for choosing Hilton Beijing for your trip and sharing your feedback with us during your busy schedule. We are sorry to know that your stay experience did not meet your expectations in terms of service, which caused you inconvenience. The purchase price of the umbrella is indeed relatively expensive, and we do help you bear part of the cost. In the future, we will also focus on training employees in the way of communication. The rating you provide is very important to us, and only through such feedback can we continuously improve the quality of our products and services. we are relentless in our efforts to provide our guests with the best possible service and stay experience. Thank you again for your comments and feedback, and we look forward to welcoming you back to Hilton Beijing.
by A verified traveler
Posted 21 Feb 2024
Comment from Hotel Management
21 Mar 2024 by Hilton Beijing, Hotel Management
Greetings from Hilton Beijing! Thank you very much for choosing Hilton Beijing and sharing your valuable feedback with us during your busy schedule. We are happy to hear that you had a satisfied experience, which means a lot to us and make us more confident to better serve our guests. We are relentless in our efforts to provide the best service and experience for our guests. Thank you again for your comments and feedback, and we sincerely look forward to having you back to Hilton Beijing again.
by A verified traveler
Posted 16 Dec 2023
The location is great, and the employees are super helpful. Highly recommended!
Comment from Hotel Management
18 Dec 2023 by Hilton Beijing, Hotel Management
Greetings from Hilton Beijing! Thank you very much for choosing Hilton Beijing and sharing your valuable feedback with us during your busy schedule. We are happy to hear that you had a satisfied experience, which means a lot to us and make us more confident to better serve our guests. We are relentless in our efforts to provide the best service and experience for our guests. Thank you again for your comments and feedback, and we sincerely look forward to having you back to Hilton Beijing again.
by A verified traveler
Posted 12 Dec 2023
The arrangement of the room is comfortable and the room is spacious. Staff are very friendly and helpful.
Comment from Hotel Management
13 Dec 2023 by Hilton Beijing, Hotel Management
Greetings from Hilton Beijing! Thank you very much for choosing Hilton Beijing and sharing your valuable feedback with us during your busy schedule. We are happy to hear that you had a satisfied experience, which means a lot to us and make us more confident to better serve our guests. We are relentless in our efforts to provide the best service and experience for our guests. Thank you again for your comments and feedback, and we sincerely look forward to having you back to Hilton Beijing again.
by A verified traveler
Posted 7 Dec 2023
Overall good but little bit far from the city center or subway
Comment from Hotel Management
21 Feb 2024 by Hilton Beijing, Hotel Management
Greetings from Hilton Beijing! Thank you very much for choosing Hilton Beijing and sharing your valuable feedback with us during your busy schedule. We are happy to hear that you had a satisfied experience, which means a lot to us and make us more confident to better serve our guests. We are relentless in our efforts to provide the best service and experience for our guests. Thank you again for your comments and feedback, and we sincerely look forward to having you back to Hilton Beijing again.
by A verified traveler
Posted 14 Nov 2023
Very quick and decent check-in service. Concierge manager Harry is vey nice and kind person to help us organize all stuff like delivery, luggage storage and calling taxi. We highly recommend staying at Hilton Beijing.
Comment from Hotel Management
16 Nov 2023 by Hilton Beijing, Hotel Management
Greetings from Hilton Beijing! We appreciate you taking time during your busy schedule to share your recent experience of your stay with us, we are pleased to know that you enjoyed your stay with us. It is our mission to consistently delivering the highest possible service and stay experience to you. Thank you again for your valuable insights and look forward to welcoming you back soon.
by A verified traveler
Posted 16 Sep 2023
Comment from Hotel Management
8 Oct 2023 by Hilton Beijing, Hotel Management
Greetings from Hilton Beijing! Thank you very much for choosing Hilton Beijing and sharing your valuable feedback with us during your busy schedule. We are happy to hear that you had a satisfied experience, which means a lot to us and make us more confident to better serve our guests. We are relentless in our efforts to provide the best service and experience for our guests. Thank you again for your comments and feedback, and we sincerely look forward to having you back to Hilton Beijing again.
by A verified traveler
Posted 9 Feb 2022 on Hotels
Comment from Hotel Management
11 Feb 2022 by Hilton Beijing, Hotel Management
We here at Hilton Beijing are so pleased that you enjoyed your recent stay with us.
Thank you for taking the time to give us your valued feedback on your stay. We have shared it with relevant department heads and they might pass it on to all their team members so we can continue to live up to the Hilton promise.
We thank you again for your valuable insights and look forward to welcoming you back.
by A verified traveler
Posted 14 Jul 2021 on Hotels
Comment from Hotel Management
5 Aug 2021 by Vivian Ma, Operations Director Hilton Beijing, Hotel Management
Dear Philip,
Thank you for choosing to stay with us at the Hilton Beijing and also for taking the time to share your feedback with us. The score you have provided is very important to us. We have shared your results with the relevant Heads of Department to continue to refine the level of service we offer to our guests.
Reviewing your questionnaire, I have noted that we have not met your expectation in certain areas. I would appreciate if you could share with me some more details about your experience, so that we are able to make necessary improvement to our service on your next arrival. In the meantime, my team and I look forward to welcoming you back to our Hotel in the near future.
by A verified traveler
Best
Posted 25 Jun 2021 on Hotelssimply the best!
Comment from Hotel Management
29 Jun 2021 by Vivian Ma, Operations Director Hilton Beijing, Hotel Management
Dear SHAN
We here at Hilton Beijing are so pleased that you enjoyed your recent stay with us. It is wonderful to hear that our teams provided you with the Hilton service you have come to know and love. Thank you for taking the time to give us your valued feedback on your stay. I have shared it with all department heads so they might pass it on to all their team members so we can continue to live up to the Hilton promise. We look forward to welcoming you back to Hilton Beijing in the future.
