Ratings based on 817 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Floral Park
Posted 30 Apr 2024
The hotel was in a great area, right next to a shopping mall filled with amazing restaurants and on the other side of the mall is wangfujing street. It's also a 20 minute walk to the palace museum, tianamen square, and qianmen street so probably an unbeatable location for the price range.
The condition of the hotel was good. The rooms were large and comfortable, the water pressure was good, good views.
My experience with the staff was fantastic. They were all very welcoming and helpful. I do want to call out Nora Liu in particular because after I found out that the great wall was sold out, she provided other fantastic options and helped me book them. She also helped me plan a great wall trip and was just overall very warm and inviting every time I saw her.
I would definitely stay here next time I'm in Beijing
by A verified traveler
Posted 20 Apr 2024
Convenient
by A verified traveler
Posted 20 Apr 2024
Nice property with very good staff who are enjoying pampering guest
by A verified traveler
Posted 17 Apr 2024
Comment from Hotel Management
19 Apr 2024 by Sherry, Hotel Management
Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!
by A verified traveler
Posted 15 Apr 2024
The concierge could not speak English! To me that was very disappointing! Other than. That the rooms and location were perfect!
Comment from Hotel Management
17 Apr 2024 by Sherry, Hotel Management
Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. First of all, we are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, your recognition is the motivation for us to do better! Also, thank you for your suggestion, we are always focusing on English Training, to making efforts and provide a better service to each guest. Once again, Thank you for your vivid feedback. We are looking forward to welcome you back offer you another great experience!
by A verified traveler
Posted 15 Apr 2024
Mia Su was very helpful at the hotel helping me with the baby. The issue we had is it is no where near the London quality of Hilton hotels we are used to. The room is very old and the air conditioning did not work well. The gym did not also have a sauna.
Comment from Hotel Management
17 Apr 2024 by Sherry, Hotel Management
Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. First of all, we kindly noted our Facilities may a bit of old. Our Hotel has been open for more than ten years, some Facilities or Equipment are showing a sense of age. We have strengthened the daily maintenance, also, our Management already planned the renovation project. However, in the past three years, the epidemic has strongly impact to Hospitality Industry, therefore the renovation plan has been paused... Your kind understanding in this matter would be most appreciated! In relation to the temperature in the room, nowadays, daytime temperature gradually rises, but the temperature quite difference between day and night. Therefore the Central Air Conditioner in the guest room cannot supported to delivered cold air during night time. We fully understand that the guest room may occasionally feel hot, and normally we suggest guests to open the window for ventilation, and in a meantime, we will deliver a cooler if it available to the guests' room to help adjust the temperature. Last but not least, thank you for your recognition of our outstanding Team Member Ms. Mia Su from Front Office, your recognition is the motivation for us to do better! Once again, thank you for your vivid feedback. We are looking forward to welcome you back offer you another great experience!
by A verified traveler from Mexico
Posted 3 Apr 2024
Fantastic place, location and service. Really close to everything incl. Forbidden City and metro line.
Comment from Hotel Management
8 Apr 2024 by Sherry, Hotel Management
Dear valued guest, Greetings from Hilton Beijing Wangfujing and thank you very much for your comments. We are glad to learn that you've enjoyed your stay here, and our location have brought you a great convenience to explore the attractions of this city. We'll keep making efforts on areas to continue delivering each and every guest with exceptional experience. Thank you once again. We are looking forward to welcome you back again!
by A verified traveler from Oslo
Posted 2 Apr 2024
by A verified traveler
Posted 27 Mar 2024
I love that the staff are so helpful with language and communication needs since I don’t speak Chinese and had to use translation app for my 3 nights stay there. It was a lovely time in Beijing. Thank you Hilton Hotel as usual you are an excellent choice for a place to stay!❤️
Comment from Hotel Management
28 Mar 2024 by Sherry, Hotel Management
Dear Valued Guest, Greetings from Hilton Beijing Wangfujing and we would like to thank you for having taken your time to write your review and provide your precious support to our hotel. We are glad to read that our Hotel left a positive memory of a great stay and made your visit in Beijing even more enjoyable, especially recognition of our outstanding Team Members, your recognition is the motivation for us to do better! Thank you once again for your vivid feedback. We are looking forward to welcome you back offer you another great experience!
by A verified traveler
Posted 25 Mar 2024
Avoid this hotel. Photos are not a true likeness, incredibly dated. No air con so staff say keep windows open, so you can’t sleep due to road noise. Lobby has a bad smell and weirdly has forgotten Xmas decorations still up. Hotel management unhelpful. Hugely disappointing.
Comment from Hotel Management
26 Mar 2024 by Sherry, Hotel Management
Dear Valued Guest, Greetings from Hilton Beijing Wangfujing, and we would like to extend you our most sincere gratitude for having taken your time to write this review and sharing the details about your experience, which unfortunately this time it wasn't the most pleasant. First of all, photos showed on all channels are real shooting upon hotel opened on 2008. In relation to the temperature in the room, due to hotel adopted by City Heating System, therefore we could not adjust the air-conditioner in the room. We will definitely go through the issue with our Chief Engineer for possible solutions, and thank you for your suggestion, we are sorry for the inconveniences those aspects brought to you. Please accept our sincere apologies for all the inconveniences and disappointment that have brought to you while you stay with us. Due to the privacy of the Platform, we could not confirm your reservation and stay information, if you would like to share more details with us, please contact us to improve our service quality. We hope you will reconsider us on your next visit to Beijing and we are looking forward to welcome you back to make it right for you next time.
