Ratings based on 266 Verified Reviews

3.9 out of 5
83% of guests recommend
3.9 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 23 Mar 2024
I liked that most staff were helpful and spoke some English. I didn’t like the location as the immediate area around it was kind of deserted., you had to walk 10-15 min to closest metro or mall.
Comment from Hotel Management
26 Mar 2024 by Rebacca Zhang, Hotel Management
Dear Mr. RogerWe very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. The hotel is located in the bustling Xidan area in the center of Beijing, next to the Forbidden City, the National Center for the Performing Arts and the Financial Street. Only a short walk from Metro Lines 1, 2 and 4. Providing warm, comfortable and convenient service to our guests has always been the focus of our work, Sincerely yours,
3 out of 5
by A verified traveler from Redding

This traveler left a rating score only Posted 13 Jan 2024
5 out of 5
by A verified traveler

pleasant stay

Posted 26 Aug 2023 on Hotels
amazing breakfast, close to subway station, convenient and comfortable!
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 5 Jun 2023 on Hotels
5 out of 5
by A verified traveler

Posted 7 Jul 2021 on Hotels
Good location, room very comfortable.
1 out of 5
by A verified traveler

Posted 3 Dec 2019 on Hotels
Comment from Hotel Management
7 Jan 2020 by simon, Hotel Management
Dear Guest, We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 26 Nov 2019 on Hotels
5 out of 5
by A verified traveler

Posted 19 Nov 2019 on Hotels
Comment from Hotel Management
7 Jan 2020 by simon, Hotel Management
Dear Guest We very much appreciate your comments regarding your stay at the Grand Mercure Beijing Central. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
4 out of 5
by A verified traveler

Good location

Posted 28 Oct 2019 on Hotels
Location is quite good near metro and shopping area and attractions. Gym was not very good for a 4-star.
3 out of 5
by A verified traveler

hotel normal

Posted 19 Oct 2019 on Hotels
Room booked was Superior Room King Bed with 355 sq feet (33 sq meters) but it was not It was only 25 sq and bed queen. very so high price but so so
Comment from Hotel Management
14 Nov 2019 by Dominic Sun, Hotel Management
Dear Guest, Thank you for taking the time to tell us about your experience at the Grand Mercure Beijing Central. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Dominic Sun Assistant Front Office Manag
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