Ratings based on 225 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Apr 2024
Everything was good! Excellent breakfast! However, for mid April with embient temperature up to 28C, hotel A/C sytem was not warking due to season. Room temperature was reaching 29C during day time!
Comment from Hotel Management
18 Apr 2024 by Michael, Hotel Management
Dear guest, thank you for choosing the Crowne Plaza Beijing Chaoyang U-Town. We are very happy to receive your recognition for breakfast, and we will continue to upgrade the variety of breakfast and continuously improve the taste of breakfast. We attach great importance to the room temperature issue you mentioned and have promptly reported it to the engineering department. We deeply apologize for your unpleasant stay experience.
by A verified traveler
Posted 21 Mar 2024
We are a couple in our 50s. We decided on this hotel from information posted in the internet. The hotel is connected to a shopping mall and the Ministry of Foreign Affairs Complex Building is across the road. A 10 minutes walk to a MRT Station provided convenient transportation to tourist attractions in the city. Plenty of choices for food in the mall and adjacencies. Safe environment, next to Starbucks, policemen from across the road can probably hear you shouts. As the hotel is situated in the city, adjacent to commercial office buildings, the adjacent roads are busy during office hours. Hotel provides a variety of local dishes for breakfast. Our room on level 7 came with a deluxe king bed. Average size, good for a couple, furniture is a little dated. Calls to service desk were made to replenish mineral water bottles and replacement of floor mat. While these were oversights from room cleaners, responses from service desk were prompt, within 5 minutes on both occasions.
A special note of commendation to the duty managers (Mr Musa and Mr Cola Hsu) during my stay from 29 Feb to 5 Mar 24. Both managers were very helpful and facilitated with our day tour bookings, hotel transfers to train stations, directions information and transportation requirements. Both gentlemen made the stay memorable, thank you very much.
Comment from Hotel Management
22 Mar 2024 by Michael, Hotel Management
Dear guest, thank you for choosing the Crowne Plaza Beijing Chaoyang U-Town. We are delighted to serve you and also delighted to receive your recognition and support for our employees. Providing you with a comfortable, reassuring, and satisfactory stay experience is our constant pursuit. We will continue to work hard and provide you with more thoughtful and high-quality services, exceeding your expectations. We look forward to your next visit.
by A verified traveler
Posted 9 Dec 2023 on Hotels
Comment from Hotel Management
10 Dec 2023 by Michael, Hotel Management
尊敬的宾客，感谢您的下榻与好评，并对员工做出充分的肯定。我们将每位客人的意见牢记在心，您的期望就是酒店用心的方向！我们会不断努力，继续为客户提供更为贴心的优质服务，超越您的期待！我们期待您再次到来，体验更加全面完美的服务。
by A verified traveler
Posted 30 Nov 2023 on Hotels
Comment from Hotel Management
8 Dec 2023 by Michael, Hotel Management
尊敬的宾客，非常感谢您对北京朝阳悠唐皇冠假日酒店的好评和喜爱！人在旅途，细节是我们最最重视的，正如您享受到的员工服务。我们将每位客人的意见牢记在心，你的期望就是酒店努力的方向！我们期待你再次入住北京朝阳悠唐皇冠假日酒店，畅享更多优越！
by A verified traveler
A great choice for visiting Beijing
Posted 10 Oct 2023 on HotelsNice clean hotel in a prime area in Beijing. Big 'Thank you!' to the service staff at the 6th-floor dining, lobby bar, front desk, and room services - they are very attentive, polite, and efficient. Highly recommended. Will definitely stay there again.
Comment from Hotel Management
11 Oct 2023 by Michael, Hotel Management
Dear guest, thank you very much for your positive feedback and love of the Crowne Plaza Beijing Chaoyang U-Town! We are pleased to see your praise of the hotel staff and service. Being at home is our consistent pursuit. Your positive feedback is the driving force behind our progress, and the hotel will continue to improve service quality and bring you more surprising experiences.
by A verified traveler
Posted 18 Sep 2023 on Hotels
Comment from Hotel Management
21 Sep 2023 by Michael, Hotel Management
Dear guest, it is an honor for you to choose the Beijing Chaoyang U-Town Crowne Plaza Hotel during your trip and share your stay experience with us. Providing you with a satisfactory stay experience is the biggest goal of our hotel staff. We will strive for excellence in our high-quality service. Thank you again for your stay and look forward to seeing you again.
by A verified traveler
Posted 15 Aug 2023
Comment from Hotel Management
21 Sep 2023 by Michael, Hotel Management
尊敬的宾客，非常感谢您选择入住北京朝阳悠唐皇冠假日酒店并给予宝贵评价。正如您所感受到的，酒店地理位置优越，紧邻悠唐生活广场，在您享受商场内众多餐饮和休闲娱乐选择时，酒店内C6咖啡厅丰盛的国际美食和零点菜单也是您不容错过的选择。我们会更加努力，让您有宾至如归的入住体验。衷心期待您的再次光临。
by A verified traveler from Yorba Linda
Posted 14 Aug 2023
Comment from Hotel Management
21 Sep 2023 by Michael, Hotel Management
尊敬的宾客，感谢您选择北京朝阳悠唐皇冠假日酒店，并认可我们员工的服务！我们将每位客人的意见牢记在心，你的期望就是酒店努力的方向！我们期待你再次入住北京朝阳悠唐皇冠假日酒店，畅享更多优越！
by A verified traveler
Posted 6 Aug 2023
Room card didn’t work 4 times! Bathroom had a sewage smell from time to time. Breakfast was cold and the layout of the drinks/food was placed all over the place. The hotel is within the shopping mall which is great and the staff were very friendly.
Comment from Hotel Management
8 Aug 2023 by Michael, Hotel Management
Dear guest, thank you very much for choosing to stay at the Crowne Plaza Beijing Chaoyang U-town Hotel and providing valuable feedback. We have provided feedback to all relevant departments regarding the issues you mentioned. We are actively upgrading the door lock issue, and have notified the department to rectify the room facilities and breakfast issues. We apologize for your unpleasant experience and look forward to your next stay at the brand new Beijing Chaoyang U-town Crowne Plaza Hotel.
by A verified traveler
Posted 3 Mar 2023
Great experience
