Ratings based on 990 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler from Toronto
Posted 9 Apr 2024
I did not enjoy my one night stay, after going in with high expectations due to other reviews. I had another night booked for next week for my return trip, but I cancelled it last night.
I was unable to use the TV during the stay due to bad batteries in the remote. I was also unahppy with the temperature control which was stuck at 27 degrees with no way of bringing it down. The staff on the phone offered to send new batteries and a fan, but then reneged on both offers stating that neither were available. I requested a room change to one with a working TV and she agreed to ask a manager but did not call back afterwards. After I called a third time, she agreed to send a fan (apparently available after all) and attempt to grab batteries from another room. We never received batteries in the end and she never bothered calling to close the loop on this.
Other minor grievances included: only providing one bath robe for a 2 guest reservation; shower diverter that didn't fully push in for the main nozzle to run; weird stains on the carpet and all over the mirrors on on either side of the TV.
The housekeeping staff who brought us the fan and the shuttle driver in the morning were very nice. The breakfast buffet was delicious. However, the far negatives outweighed the positives.
by A verified traveler
Posted 27 Mar 2024
Everything was really good. Staff speaks english and buffet breakfast is amazing.
by A verified traveler
Posted 25 Mar 2024
The hotel is only a 5-minute drive from the airport, clean and new. The hotel staff are very enthusiastic and considerate, and they even take the initiative to provide children's toothbrushes and toothpaste, and children's slippers. The buffet breakfast is very rich, and the living experience is very good. I will choose here next time.
by A verified traveler
Posted 14 Mar 2024
Very new, clean, walking distance from airport terminal.
by A verified traveler
Posted 1 Mar 2024
服务很好入住很愉快 房间也不错符合这个价位
by A verified traveler
Posted 10 Feb 2024
Big hotel with staff who couldn’t do more to accommodate us. note: short taxi ride to T2.
by A verified traveler
Posted 30 Jan 2024
Good shuttle service
by A verified traveler
Posted 16 Jan 2024
by A verified traveler from Chicago
Posted 8 Jan 2024
by A verified traveler
Posted 29 Dec 2023
Very clean and spacious. The staff is very nice and helpful. We took the morning shuttle to T3 and it was only 10min away.
