Ratings based on 993 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Apr 2024
by A verified traveler
Posted 31 Jan 2024
Good
Comment from Hotel Management
2 Feb 2024 by Gavin Qu, Hotel Management
尊敬的宾客，非常感谢您选择北京饭店诺金并对您的入住之旅感到满意，您的满意是我们最大的动力。得此肯定甚欢喜，如沐春风在心间，您的一个好评，一个简单的推荐，一句真挚的肯定，都会让我们的内心感动无比，诚挚期待您的下次莅临以及分享更多的入住体验。祝您事业顺利，生活愉快
by A verified traveler
Excellent service!
Posted 4 Jan 2024 on HotelsOur stay at Beijing Nuo was fantastic. In particular, the staff made our time in Beijing easy to navigate and hassle free. We want to thank Luke Wang for being extraordinarily helpful in organising day trips for us from the hotel, and providing us with travel advice and tips. We also want to thank Sky for his expedient booking of taxis and concierge service. They have gone above and beyond. Would stay here again.
Comment from Hotel Management
9 Jan 2024 by Gavin Qu, Hotel Management
Dear Guest,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu
by A verified traveler
Posted 28 Dec 2023
I chose this property mainly because of its historical and nostalgic ambience where early Chinese leaders had stayed or met foreign leaders. Despite the public areas of the hotel being well kept, the guest room looked tired with peeled wallpaper, chipped furniture, only rain shower and bath but not any hand-held shower. The room requires complete renovation to provide a comfortable stay experience.
The reception is terrible. We had prepaid our rooms which was confirmed at the time of check in, but when we checked out early in the morning at 5.30 am to catch our flight, the reception staff claimed that he could not confirm our prepayment with their Accounts Department at such early time and we were charged again. I wonder why our prepayment had not already been recorded in their system in the first place. This incident of double payment did not happen in the other four hotels we had prepaid for our entire China trip.
All in all, it was an unpleasant stay given the price we paid at AUD284 per night. My experience in the hotel destroyed my fond perception of this historical and nostagic property.
Comment from Hotel Management
29 Dec 2023 by Gavin Qu, Hotel Management
Dear Mr. Kan,Thank you for choosing Beijing Hotel NUO and for your feedback after your recent stay with us.It is a pleasure to know you enjoyed the location and historical of the hotel.We apologize for the inconvenience caused by payment when you checked out, and also the room facilities, and we want to make sure you know that we have addressed these problems to the management for further improvement. We appreciate your valuable feedback and suggestions for improvement, and we are committed to providing you with the best possible experience during your next stay with us.We hope to have the pleasure of welcoming you back to our hotel soon.Best RegardsGavin Qu
by A verified traveler
Amazing hotel in central location
Posted 26 Dec 2023 on HotelsWe stayed in the historical wing of the hotel and it was a very large and comfortable room (although very warm!), and the hotel is as close to the forbidden city as you can get (and has a metro station very close as well). The staff were friendly and the breakfast had plenty of options as well
Comment from Hotel Management
27 Dec 2023 by Gavin Qu, Hotel Management
Dear Mr. Ben,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu
by A verified traveler
Posted 18 Dec 2023
It is v near to shoppong disyruct of wangfujin. It's like 5 mins walk to wangfujin train station. The hotle has two wings- the older wing faces the back alleyway. Rooms are bigger. Was told that the newer wing that faces changan street and rooms were renovated bwfore Covid-19. The rooms are smaller/ standard but probably might be newer. On the website yhe hotel premise looks huge and sprawling but I hardly see cored around. May not be a bad thing though. Oh yes, hotel wifi somehow is not secure and doesn't seem to work. Most tomes we had to switch ot off and used our data plan instead.
Comment from Hotel Management
19 Dec 2023 by Gavin Qu, Hotel Management
Dear Mr. Yeang,Thank you for choosing Beijing Hotel NUO and for providing us with your feedback after your recent stay.We are delighted to hear that you enjoyed the unique location of our hotel. Regarding the safety of our WiFi, we would like to assure you that we work with a provider who guarantees high standards of security. We apologize for any inconvenience you may have faced with connectivity issues, and please be informed that we have already addressed this with our IT team.We appreciate you taking the time to share your valuable feedback with us, and we hope to have the pleasure of welcoming you back soon.Best RegardsGavin Qu
by A verified traveler
Posted 22 Nov 2023 on Hotels
Comment from Hotel Management
23 Nov 2023 by Gavin Qu, Hotel Management
Dear Ms. Claudia,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu
by A verified traveler
Posted 19 Nov 2023 on Wotif
nice all round
Comment from Hotel Management
21 Nov 2023 by Gavin Qu, Hotel Management
Dear Mr. Geoff,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu
by A verified traveler
Do not stay
Posted 11 Nov 2023 on HotelsI added breakfast with 120 RMB when I checked in , when I get the food ready the second morning, I was told I do not have breakfast .
I support to pay $186/ night when I booked online , but at the end I was charged 3463
Comment from Hotel Management
17 Nov 2023 by Gavin Qu, Hotel Management
Dear Ms. Lihua,Thank you for staying with us and taking your time to let us know of the unpleasant experience you encountered during your stay.Please accept our apology for your disappointment in our inadequacies as we have not delivered the level of service of Beijing Hotel NUO standards.We have shared your valuable comment to our team and corrective steps have been taken to prevent similar occurrences.We sincerely hope that you will allow us another opportunity to demonstrate our true level of hospitality.We look forward to being of service to you when you next visit to Beijing Hotel NUO.
by A verified traveler
A very pleasant stay
Posted 6 Nov 2023 on HotelsBeijing Nuo is a great hotel, location-wise. At walking distance from the amazing Wangfujing street and Tiananmen Square, delicious breakfast buffet, and an extremely helpful staff. I definitely would recommend the Nuo.
Comment from Hotel Management
7 Nov 2023 by Gavin Qu, Hotel Management
Dear Mr. Oscar,Thank you for choosing Beijing Hotel NUO and feedback after your recent stay with us.It is a pleasure to know you enjoyed at the hotel. We hope to welcome you back soon again.Best Regards,Gavin Qu
