Ratings based on 103 Verified Reviews

4.0 out of 5
75% of guests recommend
3.7 Room cleanliness
4.1 Service & staff
3.5 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
5 out of 5
by A verified traveler

Posted 28 Mar 2024
Comment from Hotel Management
1 Apr 2024 by Neemrana Hotels(General Manager), Hotel Management
Dear guest,We are thrilled to receive your feedback and learn that your stay at Neemrana Fort-Palace, Rajasthan, exceeded your expectations. Thank you for taking the time to share your experience with us.Your satisfaction is our utmost priority, and we are delighted that you enjoyed every aspect of your stay with us. It is heartening to know that our efforts to provide a memorable and comfortable experience were successful.If there are any specific highlights or moments from your stay that you would like to share or if there are areas where we can further improve, please feel free to let us know. Your feedback is invaluable in helping us continue to deliver exceptional service and experiences to our guests.We appreciate your patronage and hope to have the pleasure of welcoming you back to Neemrana Fort-Palace in the near future for another memorable stay.Warm regards,Team Neemrana
5 out of 5
by A verified traveler

Posted 9 Mar 2024
Ambience & hospitality
Comment from Hotel Management
13 Mar 2024 by General Manager(Neemrana Hotels), Hotel Management
Dear Guest,Thank you for your kind feedback. We are delighted to hear that you enjoyed the ambience and hospitality during your stay at the 15th-century Neemrana Fort-Palace. Your satisfaction is our top priority, and we look forward to welcoming you back for another memorable experience.Best regards,Team Neemrana
5 out of 5
by A verified traveler

Posted 6 Mar 2024
Comment from Hotel Management
27 Mar 2024 by General Manager(Neemrana Hotels), Hotel Management
Dear guest,Thank you for choosing to stay at the 15th-century Neemrana Fort-Palace near Delhi and for taking the time to share your feedback with us. We are delighted to learn that you had a fantastic experience during your recent stay.Receiving a perfect 5 out of 5 rating from you is truly gratifying and serves as a testament to our team's dedication to providing exceptional service and experiences to our guests.Your positive feedback encourages us to continue delivering memorable stays and uphold the standards of hospitality that Neemrana Fort-Palace is known for.We appreciate your support and look forward to welcoming you back for another wonderful stay in the future.Warm regards,Team Neemrana
4 out of 5
by A verified traveler

Posted 25 Jan 2024 on Hotels
Comment from Hotel Management
29 Jan 2024 by General Manager(Neemrana Hotels), Hotel Management
Dear guest,Thank you for taking the time to provide feedback on your recent stay at the 15th-century Neemrana Fort-Palace near Delhi. We appreciate your valuable input and are pleased to hear that your experience earned a commendable 8 out of 10 points.Your satisfaction is our utmost priority, and we are grateful for your positive rating. If there are specific aspects you enjoyed or areas where we can improve to make your future visits even more memorable, please do not hesitate to share your insights.We look forward to the opportunity of welcoming you back to Neemrana Fort-Palace in the future and ensuring your stay is consistently exceptional.Warm regards,Team Neemrana
4 out of 5
by A verified traveler

A lovely building to stay in

Posted 11 Jan 2024 on Hotels
Lovely building. I got the lunch and dinner which were great. The dance show was great. The breakfast was not good at all - very limited options. I got there early and it was only staff and everyone was coughing and spluttering all over the food. If people are ill they shouldn't be working with food or in food areas. The shower was very average - not hot enough and not enough pressure. The only heating was a little fan heater in the room.
Comment from Hotel Management
13 Jan 2024 by General Manager(Neemrana Hotels), Hotel Management
Dear guest,Thank you for sharing your detailed feedback regarding your recent stay at Neemrana Fort-Palace. We truly value your insights as they help us identify areas for improvement.We are thrilled to hear that you enjoyed the ambiance of our 15th-century fort-palace, the delightful lunch and dinner, and the captivating dance show. Your positive comments on these aspects of your stay are greatly appreciated.However, we sincerely apologize for the shortcomings you experienced during breakfast. Your concerns about limited options and the staff's health protocols have been duly noted. Rest assured, we take such matters seriously, and we will address this with our team to ensure a more enjoyable dining experience for our guests.We also appreciate your feedback regarding the shower and heating in your room. However, we would like to inform you that the issue of hot water was promptly resolved within 10-15 minutes of receiving your complaint during your stay. Regarding the room heating, we understand the importance of guest comfort and will explore additional options to enhance the warmth of our rooms.Thank you for bringing these matters to our attention, as it allows us to refine and elevate the Neemrana experience. We sincerely hope to have the opportunity to welcome you back for an improved and more comfortable stay in the future.Warm regards,Team Neemrana
5 out of 5
by A verified traveler

Posted 12 Dec 2023
Comment from Hotel Management
13 Feb 2024 by General Manager(Neemrana Hotels), Hotel Management
Dear guest,Thank you so much for your fantastic feedback and for awarding us a perfect 5 out of 5 rating for your recent stay at the 15th-century Neemrana Fort-Palace near Delhi.We are absolutely thrilled to hear that you had such a wonderful experience during your time with us. Providing exceptional service and creating unforgettable memories for our guests are our top priorities, and we are delighted that we were able to exceed your expectations.Your glowing rating means the world to us and serves as a testament to the hard work and dedication of our entire team. We truly appreciate your support and are grateful for the opportunity to have hosted you.We look forward to welcoming you back to Neemrana Fort-Palace for another extraordinary stay in the future.Warm regards,Team Neemrana
4 out of 5
by A verified traveler

Posted 21 Nov 2023
Comment from Hotel Management
26 Dec 2023 by General Manager(Neemrana Hotels), Hotel Management
Dear guest,Thank you for taking the time to share your rating and feedback following your recent stay at the 15th-century Neemrana Fort-Palace near Delhi. We appreciate your valuable input and insights.We're pleased to see that you rated your experience with a 4 out of 5, and we're grateful for your positive evaluation. Your feedback is instrumental in our continuous efforts to enhance the guest experience.If there are specific aspects of your stay that you'd like to highlight or share in more detail, or if there are areas where we can further improve, we would love to hear more from you. Your satisfaction is our priority, and your feedback helps us in our ongoing commitment to providing memorable stays.Thank you once again for choosing Neemrana Fort-Palace. We hope to have the pleasure of welcoming you back for another enriching experience in the future.Warm regards,Team Neemrana
3 out of 5
by A verified traveler

Give it a miss

Posted 16 Nov 2023 on Hotels
Tiny room with grubby shower which bore no relation to pictures of room type. Failed to advise we needed to turn on geyser in advance for hot water, no facility for snacks/drinks outside of specific times, advised very curtly in arrival ‘it’s not a hotel, no room service etc’ - worst, enquired day prior to departure re taxi booking and informed they could book it. Next day the price had trebled and we were informed Ubers don’t come here. The taxi was in fact the hotel car which was vastly overpriced. Didn’t bother me but nothing in ad to say absolutely not suitable for mobility impaired. Interesting and quirky building but would not recommend.
Comment from Hotel Management
29 Dec 2023 by General Manager(Neemrana Hotels), Hotel Management
Dear guest,Thank you for taking the time to share your feedback regarding your recent stay at Neemrana Fort-Palace. We appreciate your insights, and we regret that your experience did not meet your expectations.We understand your concerns about the room and its amenities. We would like to inform you that all images and details related to the rooms are clearly mentioned on our official website. In case of any specific queries, our central reservations team is available to assist guests and provide detailed information before making a reservation.Regarding the geyser for hot water, we apologize for any inconvenience caused. We have noted your feedback, and we will work on providing more clearer instructions to our guests.We regret if there was any miscommunication regarding taxi services and the pricing structure. Your feedback is valuable, and we will review our communication to ensure that guests are well-informed about transportation services and associated costs.As for the dining facilities and timings, we would like to clarify that Neemrana Fort-Palace is a unique heritage property with its own set of policies to ensure efficient operations. We appreciate your understanding and will work on enhancing our communication to set clear expectations for our guests.Regarding the property's suitability for mobility-impaired individuals, we acknowledge that Neemrana Fort-Palace is a restored ruin with a 14-tiered structure, and this information is provided on our official website. We encourage guests to review this information to make informed decisions based on their preferences and requirements.Your feedback is crucial, and it inspires us to continually improve our services. We sincerely apologize for any inconvenience caused and appreciate your valuable input.Thank you for choosing Neemrana Fort-Palace. We hope to have the opportunity to welcome you again and provide a more satisfying experience.Warm regards,Team Neemrana
5 out of 5
by A verified traveler

Posted 31 Oct 2023 on Hotels
Comment from Hotel Management
13 Dec 2023 by General Manager(Neemrana Hotels), Hotel Management
Dear guest,Warm greetings from the 15th-century Neemrana Fort-Palace near Delhi! We hope this message finds you in great spirits.We are overjoyed to receive your amazing rating! Your kind words mean the world to us, and we are pleased to know that your experience at Neemrana Fort-Palace was nothing short of spectacular.Our team is dedicated to providing exceptional hospitality, and it's truly rewarding to hear that we've succeeded in making your stay memorable. Your feedback inspires and motivates us to continue delivering outstanding service to all our guests.If there are any specific aspects of your visit that stood out, or if you have suggestions for how we can make future stays even more delightful, we would love to hear from you.Thank you once again for choosing Neemrana Fort-Palace. We look forward to the pleasure of welcoming you back for more amazing moments in the future!Best regards,Team Neemranafeedback@neemranahotels.com
4 out of 5
by A verified traveler

Posted 23 Oct 2023
Not really tourist friendly. This place is really geared for locals. Lots, and I mean lots, of steps. Rustic is a polite way to describe it.