Ratings based on 942 Verified Reviews
4.0 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
The room was dirty, food on the doors & door handles, layers on dust on everything, holes in shower curtain, & I could go on & have pictures. Made management aware of the issues & they did nothing to fix it or even offer a new room or clean the room. The smell of marijuana was everywhere, in even thou the place no smoking.
by A verified traveler
Posted 2 Jun 2024
Great stay
by A verified traveler
Posted 1 Jun 2024
It was nice and clean
by A verified traveler
Posted 31 May 2024
Comment from Hotel Management
2 Jun 2024 by Manager, Hotel Management
Hello John,We appreciate you staying with us and hope you had an enjoyable experience. If there is anything we can do to improve please feel free to contact us directly.
by A verified traveler from Halifax
Posted 30 May 2024
Great srea to stay for the day trips that we did. The room was a nice size. Quite as we are on the 4th floor. Only thing was the bed was hard and the pillows soft. Lying on back wasn't good but side was fine. Morning breakfast was good. Also fruit and cookies out for snacks during the day. Swim in the pool was nice. Nice view!
Comment from Hotel Management
1 Jun 2024 by Manager, Hotel Management
Hello Dianna,Thank you for taking the time to share your feedback with us. We are pleased to hear you enjoyed the convenient location for day trips, spacious room, and quiet surroundings on the 4th floor. We appreciate your comments about the breakfast selection and amenities. Your input on the bed and pillows will be shared with our team for review. It's great to know you had a pleasant swim and enjoyed the pool's view.
by A verified traveler
Posted 28 May 2024
WHERE do I begin ?
Bathroom sink stopper was all but closed
desk lamp on desk was broken
no USB plugs in room
cigarette butts all over front porch
rocking chairs glued together
table between rocking chairs was rotted particle board
outside lights in front entrance way - light bulbs out everywhere
no room service for 3 days..,had to ask for additional everything, pillows should be thrown away
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello sheryl, Thank you for sharing your feedback with us. We are sorry to hear about the challenges you encountered during your stay. We encourage guests to reach out to our management team directly with any concerns to enable us to address issues promptly and enhance future experiences.
by A verified traveler
Posted 28 May 2024
Our initial room was bad. They rented us a suite knowing the pull out couch was broken. They stated nothing else was available. They offered is a room with 1 bed or 2. My response was I rented a room with 3 beds. They offered 2 cots bit then we realized they wouldn’t fit in the room. They said they would do something in the morning. I was staying there for my mother’s celebration of life. I told the clerk that on the day of my mother’s service I definitely wanted to be messing with hotel rooms. The next morning, at 8am when we came down for breakfast, the clerk informed us the suite next door to ours was open so we can switch rooms. That early? Was it actually ready the night before?
The second room was ok and everything worked. When I checked out they just hit a button, don’t let you see anything and says ‘ you’ll receive your receipt in your email’, no thank you I want to see what I am being charged. I got $25 discount for my troubles because that was the only note on my transaction. I wasn’t impressed but nothing I could do.
About 1/2 hr later I did receive a call from the hotel that they were giving me a $100 credit. To which I really appreciate. They did what they could to improve my experience.
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Gerri, Thank you for sharing your detailed feedback with us. We apologize for any inconvenience you experienced. We appreciate your understanding as we worked to find a suitable solution during your stay, especially during a sensitive time. Our team strives to accommodate all guest needs promptly. We value your input and hope to welcome you back for a smoother stay in the future.
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
30 May 2024 by Manager, Hotel Management
Hello Helen,We are pumped to hear that you enjoyed your stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back soon!
by A verified traveler
Posted 27 May 2024
I would have given 5 stars if it wasn't for the unclean room. Hairs on the bathroom floor, dust bunnies in the corners and dust. Such a bad experience. We stayed over Memorial Day Weekend so the room came at a premium, but that was not reflected in the value.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Soren, We are sorry to hear about your experience. Please reach out to our management team directly to discuss this further. Your feedback is valuable for us to improve our services.
by A verified traveler from Dublin
Posted 26 May 2024
Not too bad.
Comment from Hotel Management
28 May 2024 by Manager, Hotel Management
Hello Kristopher, Thank you for taking the time to share your feedback with us. We appreciate your input and hope to welcome you back for an even better experience next time.
