Ratings based on 364 Verified Reviews
3.7 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Staff was very friendly
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 26 May 2024
Poor to no internet...
by A verified traveler
Posted 19 May 2024
Staff is amazing, the king non-smoking room is awesome. Love the fact the room has no carpet. The air was on and the room was nice and cool.
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
24 May 2024 by Sheri Walker, Hotel Management
Hi Brandi, you were a "NO SHOW" and did not actually stay here with us, so this 1 star is wild, lol!
by A verified traveler
Posted 20 Apr 2024
Comment from Hotel Management
13 May 2024 by Sheri Walker, Hotel Management
Thank you for taking the time to rate your experience at The Grand Hotel Spindletop & Event Center. We greatly appreciate your feedback and are delighted to see that you had a positive stay with us. We look forward to welcoming you back for another wonderful experience soon.Best regards!
by A verified traveler from Atlanta
Posted 1 Apr 2024
Comment from Hotel Management
13 May 2024 by Sheri Walker, Hotel Management
Thank you, Omar for taking the time to rate your experience at The Grand Hotel Spindletop & Event Center. We greatly appreciate your feedback and are delighted to see that you had a positive stay with us. We look forward to welcoming you back for another wonderful experience soon.
by A verified traveler
Posted 20 Mar 2024
Comment from Hotel Management
13 May 2024 by Sheri Walker, Hotel Management
Thank you Kareen, for taking the time to rate your experience at The Grand Hotel Spindletop & Event Center. We greatly appreciate your feedback and are delighted to see that you had a positive stay with us. We look forward to welcoming you back for another wonderful experience soon.
by A verified traveler from Houston
Posted 13 Mar 2024
This is a very quiet place to stay and within walking distance of the grocery store. Rooms are a little outdated but clean.
Comment from Hotel Management
13 May 2024 by Sheri Walker|General Manager, Hotel Management
Thank you, Lacreia, for taking the time to rate your experience at The Grand Hotel Spindletop & Event Center. We greatly appreciate your feedback and are delighted to see that you had a positive stay with us. We look forward to welcoming you back for another wonderful experience soon.
by A verified traveler
Posted 12 Mar 2024
Front desk attendant was rude when asked if they offered a contractor rate. Room was dated and janky. There was a horrible smell in the hallways- enough to put you off your meals. Bed was springy and hard. Towels looked dirty and were different shades of off white. I heard sex noises numerous times during my stay, leading me to wonder if there is a prostitution issue. Hotel is way too expensive for all the issues I’ve stated. Manager also seems to be incredibly hostile in their replies to guests who leave a review stating their issues. That should be the first deterrent from staying at this hotel.
Comment from Hotel Management
13 May 2024 by Sheri Walker|General Manager, Hotel Management
Hi Amanda, We deeply apologize for the series of issues Parker Miller encountered during his recent stay at The Grand Hotel Spindletop & Event Center. Your feedback is concerning and not indicative of the standard of service we strive to provide.We are truly sorry to hear about your experience with our front desk attendant and the condition of your room. Our team is trained to uphold the highest levels of professionalism and to address guest concerns promptly and courteously. We will investigate this matter further and take appropriate action to ensure that such incidents do not recur.Regarding the cleanliness and maintenance issues you mentioned, please know that we take these matters very seriously. Our housekeeping and maintenance teams are dedicated to maintaining the highest standards, and we will address these concerns immediately to rectify the situation.As for the disturbance you experienced, we sincerely apologize for any inconvenience caused. We prioritize the safety and comfort of all our guests and have procedures in place to address any disruptive behavior on our premises.Regarding your comments about managerial responses to guest reviews, we appreciate your feedback. Please know that our manager is very passionate, and her dedication may sometimes come across as assertive.We regret that we did not have the opportunity to address these issues with Mr. Miller during his 5 day stay, we also regret a missed opportunity that he did not notify us so that we could have fixed any problems, so that his stay was better. Please rest assured that your comments have been taken seriously, and we are committed to making the necessary improvements to enhance the overall guest experience.We hope that you will reconsider staying with us in the future and give us the chance to regain your trust. Should you decide to return, please do not hesitate to contact me directly, and I will personally ensure that your next stay is nothing short of exceptional.Warm regards,
