Ratings based on 133 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 30 May 2024
Property great , pity you took my money but reservation was mot made at hotel , called Expedia uk to constantly be put on hold , did seem keen to give me my money back , I hung up after 40 minutes but will try again tomorrow
by A verified traveler
Posted 29 May 2024
The carpets in the corridors are dirty. The rooms are outdated and the carpets in the room are not clean. Soap container near the sink and shampoo container in the shower were the only toiletries provided.
Breakfast is great. My room was very spacious.
by A verified traveler
Posted 30 Apr 2024
I got what I paid. No fridge in rooms, the whole hotel was stuff.
Comment from Hotel Management
30 Apr 2024 by Priory Hotel, Hotel Management
Hello Amra,Thank you for your review. We are sorry to hear you did not enjoy your experience at our hotel. We do not have fridges in any of our bedrooms and we do not advertise that we do.
by A verified traveler
Posted 19 Apr 2024
The customer service was epic. They accommodated our late arrival. We will be back
Ps my mom says safety bar in shower
Comment from Hotel Management
30 Apr 2024 by Priory Hotel, Hotel Management
Hello Gail,Thank you so much for your kind words and for taking the time to leave us an amazing review. We are thrilled to hear that you had an epic experience with our team and that we were able to accommodate your late arrival smoothly. As an employee owned business providing exceptional service, especially during challenging circumstances, is always our top priority. We truly appreciate your business and look forward to welcoming you back in the future!
by A verified traveler
Posted 25 Mar 2024
Comment from Hotel Management
30 Apr 2024 by Priory Hotel, Hotel Management
Thank you for your rating Jim.
by A verified traveler
Posted 9 Mar 2024 on Hotels
Comment from Hotel Management
13 Mar 2024 by Priory Hotel, Hotel Management
Thank you for your rating.
by A verified traveler
Posted 22 Feb 2024
Wifi poor. Keeps switching off. Booked a comfort double. Got a twin with two individually made up beds pushed together. Room noisy.
Comment from Hotel Management
13 Mar 2024 by Priory Hotel, Hotel Management
Hello Nick,We offer complimentary wifi and unfortunately at times there may be issues with wifi which is out of our control. You were given a complimentary upgrade to a Superior Room as there was an issue in the hotel with some of our rooms due to a faulty boiler. We are sorry this was not communicated to you at check in.
by A verified traveler
Priory Hotel, Beauly
Posted 26 Jan 2024 on HotelsTwo criticisms: ultra basic tea and coffee provision. Only horrible powdered ‘Nescafe Original’ coffee sachets provided. No decaf, no drinkable coffee. Only Tetley breakfast teabags. No fruit tea or decaf alternatives. ONE Small packet containing 2 biscuits provided between 2 guests.
In bathroom fixed handwash beside sink and fixed conditioning shampoo in shower. No shower gel or soap provided so have to use shampoo to wash with in the shower.
Why is room provision so ultra basic when rest of hotel experience is so good?
Comment from Hotel Management
13 Mar 2024 by Priory Hotel, Hotel Management
Hello Joy,Our tea and coffee facilities include both caffeinated and decaffeinated and I am sorry there was a shortage in your room. If you had made us aware of the issue during your stay we could have provided you with extras. We provide conditioning shampoo and handwash in all our rooms and do not supply individual ones due to waste and the environment.
by A verified traveler
Good hotel.
Posted 25 Jan 2024 on HotelsGood clean hotel, one night stay when travelling for a work visit. Clean and tidy everywhere, can see they are slowly refurbishing. Good shower and bathroom which is a must! Had evening meal and breakfast, couldn’t fault either.
Comment from Hotel Management
13 Mar 2024 by Priory Hotel, Hotel Management
Hello,Thank you for your review and we are delighted to hear you enjoyed your stay and look forward to welcoming you back.
by A verified traveler
1st Class
Posted 24 Jan 2024 on HotelsVery friendly and accommodating staff throughout. Excellent food and service. Couldn’t do enough for me. Would highly recommend and will definitely stay again when in the area.
Comment from Hotel Management
13 Mar 2024 by Priory Hotel, Hotel Management
Hello Adam,Thank you for taking the time to review your stay. We are delighted to hear you were well looked after.
