Ratings based on 659 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Self parking was very far away
Comment from Hotel Management
21 May 2024 by GM, Hotel Management
Dear Sheree, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Peter Grills, GM
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 13 May 2024
We really enjoyed our stay at Beaufort Hotel. This was our dog's first beach trip, and the hotel is super pet friendly. We even took him to the hotel bar to enjoy some music. The only thing I dislike about the hotel is that unless you pay for valet service, you have to walk about a half mile to your car.
Comment from Hotel Management
13 May 2024 by GM, Hotel Management
Dear Jackie, I'm glad to hear you had an incredible stay. It is great that you enjoyed the amenities and atmosphere of the hotel. We would love to host you again, as well as your dog! Best, Peter Grills, GM
by A verified traveler
Posted 12 May 2024
Amazing property for a relaxing time on the water and enjoying beautiful Beaufort!
Comment from Hotel Management
13 May 2024 by GM, Hotel Management
Dear Midesha, We are happy to hear you had an excellent stay. I'm glad you enjoyed our hotel and proximity to the water. It was a pleasure to host you and we eagerly look forward to your return visit. Best, Peter Grills, GM
by A verified traveler from Cary
Posted 12 May 2024
This is a beautiful hotel with very comfortable rooms. We just had a bad experience that really ruined our stay. When we first checked in, the staff that greeted us could not be more unwelcoming. I asked if we can get a room in a high floor and her response was, well I am not sure what you paid for this room but to upgrade, it is $1,000. I thought it was very condescending. We picked this hotel even though it was &125 more a night than others in the area because of the reviews. Then, the key card did no open the door to the building, when we got back to the desk and the same lady, said, well… did you put the card to the box. ? Implying we are idiots. My husband said not only we did that, someone who worked at the hotel tried it and said it is not programmed correctly. She fixed it and it was ok after that. Needless to say, totally set the tone for our stay. Then at night, we decided to have dinner at 34. Hotel was very busy and were told 8:15 reservation. We said that is ok. Asked for a table at the window. 8:15 we were seated but by the kitchen which was very loud. We asked to be moved, and they moved us. However, our food did not actually come until 9:15. It was cold. Manager immediately gave us a discount on the bill and apologized. I think it was good that the manager have the power to do service recovery but I think at that point, we were just upset about one thing after another. Room was comfortable and clean. Shower is great. Towels were really great quality.
Comment from Hotel Management
14 May 2024 by GM, Hotel Management
Dear Maria,My sincere apologies that you were not greeted with the same warmth our guests have come to expect while staying with us. I appreciate you taking the time to write, and I assure you that your comments will be reviewed with the staff. I hope we get another chance to surpass your expectations on the next visit. Sincerely, Peter Grills, GM
by A verified traveler
Posted 8 May 2024
Great service
Comment from Hotel Management
9 May 2024 by GM, Hotel Management
Dear Shaz, Thank you for your review of our hotel and our excellent staff. I'm pleased to hear that our staff's excellence in service exceeded your expectations and made for a good experience. We have a great team of dedicated associates who genuinely care about providing each guest with an exceptional stay. I'll be certain to pass along your compliments to our team. We enjoyed having you as our guest, and we hope you'll visit us again soon. Best, Peter Grills, GM
by A verified traveler
Posted 29 Apr 2024
Disappointed the shuttle would not take us to the wine event.
Comment from Hotel Management
29 Apr 2024 by GM, Hotel Management
Dear Sally, Thank you for providing us with your feedback. Your informative comments are greatly appreciated. We are pleased to hear that you were mostly satisfied with your stay. However, we apologize for any inconvenience caused by the shuttle service. We value your business and hope to have the opportunity to provide you with a flawless experience in the future. Best, Peter Grills, GM
by A verified traveler
Posted 25 Apr 2024
It was such a wonderful stay. We actually were at another hotel prior to this one and we’re not happy and found this gem and we’re so happy. The golf carts made going to front Street really easy. It was literally a straight shot to the restaurant and everything. Staff were great and very friendly. My family and I will probably come back.
Comment from Hotel Management
26 Apr 2024 by GM, Hotel Management
Dear Allison, I am thrilled to hear that you enjoyed your stay with us! Thank you for your kind words about our convenient golf carts, great location, and most importantly, our staff. Our team works hard to provide exceptional guest experiences, and I will be sure to share your feedback with them. Thank you for taking the time to write to us, and we look forward to having the pleasure of hosting you again in the future. Best, Peter Grills, GM
by A verified traveler
Posted 19 Apr 2024
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Comment from Hotel Management
19 Apr 2024 by GM, Hotel Management
Dear Elina, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Peter Grills, GM
by A verified traveler
Posted 18 Apr 2024
Didn't like- Front desk staff at check in on April 12 at approximately 5pm. Very rude to me and a staff member she was talking with! Dining staff indifferent. Valet pushing to use them or park one quarter of a mile away. Then we discovered parking right beside the hotel! The hotel is surrounded by manufacturing/commercial properties, which mostly appear to be closed.
Liked- Room was clean and quiet. Housekeeping staff friendly and helpful. The property has lots of potential, but needs to improve their staffing.
Comment from Hotel Management
19 Apr 2024 by GM, Hotel Management
Dear Elizabeth, Thank you so much for taking the time to share your review. We appreciate your kind remarks about our housekeeping staff and clean, quiet room. We strive to leave all our guests with a positive impression through exceptional service; I apologize for letting you down. I will share your reflections with our team, and we hope you will consider a return trip in the future. Sincerely, Peter Grills, GM
