Ratings based on 980 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
Like nothing at this place
Comment from Hotel Management
4 Jun 2024 by Hotel Management, Hotel Management
Dear Sheryl, Thank you for being our guest and providing your feedback. Please accept our sincere apologies for falling short of your expectations on this visit. Should your travels bring you back to our area, we hope to welcome you back and make every effort to ensure that you receive the satisfying stay you should always expect from us.Sincerely,Hotel Management
by A verified traveler
Posted 28 May 2024
by A verified traveler
Posted 27 May 2024
by A verified traveler
Posted 26 May 2024
by A verified traveler
Posted 25 May 2024
Overall, I had a great experience here. My room was spacious and mostly comfortable. I could do without the burn marks on the toilet seat. I did hear neighbors talking and smelled plenty of weed inside and outside of the property, but I suspect that's just life in 2024. Breakfasts consists of coffee, a bran bar and/or a muffin. Do not expect anything exciting for breakfast, but they had told me that up front.
Comment from Hotel Management
26 May 2024 by Hotel Management, Hotel Management
Dear Timothy, We are delighted you had a great experience at Extended Stay America! We are glad you found your room spacious and comfortable, although we apologize for any inconvenience caused by the burn marks on the toilet seat. While we strive to maintain a peaceful environment, we understand your concerns. We strictly prohibit smoking on our property, and we appreciate you bringing this to our attention. Additionally, we appreciate your understanding about breakfast as we continue to enhance our future breakfast offerings. We hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management
by A verified traveler
Posted 25 May 2024
Customer service was non existent. I didn’t complete my booked time. I left after 3 days and I want a refund for the other 8 days.
Comment from Hotel Management
26 May 2024 by Hotel Management, Hotel Management
Dear Art, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
by A verified traveler
Posted 21 May 2024
The floor was sticky and they were not able to move us to another room because of their computer system. They also did not have any dishes or silverware - even though they advertise the room has a kitchenette with basic kitchen items provided. The clerk was responsive and refunded our money when we decided to leave and find another hotel room
Comment from Hotel Management
22 May 2024 by Hotel Management, Hotel Management
Dear Kathleen, We sincerely apologize for the inconvenience you experienced during your stay. It's regrettable to hear about the issues with cleanliness and the unavailability of kitchen items. We understand your frustration and disappointment. Rest assured, we are taking immediate steps to address these concerns and ensure a more seamless experience for our guests. We appreciate your acknowledgment of our responsive staff and are glad we could accommodate your request for a refund. We value your feedback and hope you will consider giving us another opportunity to provide a more positive experience.Sincerely,Hotel Management
by A verified traveler
Posted 19 May 2024
It was fun down but working, dents and scratches all over the room but everything still worked. The staff was incredibly accommodating and friendly, that plus the location makes it worth it
by A verified traveler
Posted 11 May 2024
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by A verified traveler
Posted 10 May 2024
It's wasn't what I expected
Comment from Hotel Management
11 May 2024 by Hotel Management, Hotel Management
Dear Daryl, Thank you for taking the time to write a review of your visit. We are sorry that your experience didn't meet your expectations. Your satisfaction is important to us, and we apologize for any disappointment you may have encountered. We appreciate your feedback and hope to serve you better in the future.Sincerely,Hotel Management
